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CERN Document Server 2,005 notices trouvées  1 - 10suivantfin  aller vers la notice: La recherche a duré 0.13 secondes. 
1.
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Migration of the CERN IT Data Centre Support System to ServiceNow / Alonso, R Alvarez (CERN) ; Arneodo, G (CERN) ; Barring, O (CERN) ; Bonfillou, E (CERN) ; Santos, M Coelho dos (CERN) ; Dore, V (CERN) ; Lefebure, V (CERN) ; Fedorko, I (CERN) ; Grossir, A (CERN) ; Hefferman, J (CERN) et al.
The large potential and flexibility of the ServiceNow infrastructure based on 'best practises' methods is allowing the migration of some of the ticketing systems traditionally used for the monitoring of the servers and services available at the CERN IT Computer Centre. This migration enables the standardization and globalization of the ticketing and control systems implementing a generic system extensible to other departments and users. [...]
2014 - 6 p. - Published in : J. Phys.: Conf. Ser. 513 (2014) 062032
In : 20th International Conference on Computing in High Energy and Nuclear Physics 2013, Amsterdam, Netherlands, 14 - 18 Oct 2013, pp.062032
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Service management at CERN with Service-Now / Toteva, Z (CERN) ; Alvarez Alonso, R (CERN) ; Alvarez Granda, E (CERN) ; Cheimariou, M E (CERN) ; Fedorko, I (CERN) ; Hefferman, J (CERN) ; Lemaitre, S (CERN) ; Martin Clavo, D (CERN) ; Martinez Pedreira, P (CERN) ; Pera Mira, O (CERN)
The Information Technology (IT) and the General Services (GS) departments at CERN have decided to combine their extensive experience in support for IT and non-IT services towards a common goal - to bring the services closer to the end user based on Information Technology Infrastructure Library (ITIL) best practice. The collaborative efforts have so far produced definitions for the incident and the request fulfilment processes which are based on a unique two-dimensional service catalogue that combines both the user and the support team views of all services. [...]
2012 - 7 p.

In : Computing in High Energy and Nuclear Physics 2012, New York, NY, USA, 21 - 25 May 2012, pp.062022
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Change deployment in ServiceNow / Martin Clavo, David (speaker) (CERN)
The goal of this presentation is to show you something different from what you are used to see. ServiceNow is a cloud-based PaaS¹ product with many out-of-the-box Saas² applications built-in. Customers routinely modify these applications or create their own on top of the platform [...]
2017 - 1996. Developers@CERN Forum; 4th Developers@CERN Forum External links: Talk details; Event details In : 4th Developers@CERN Forum
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IT Service Management at CERN: Data Centre and Service monitoring and status / Martín Clavo, David (CERN) ; Cremel, Nicole (CERN) ; Delamare, Catherine (CERN) ; Garcia Cuervo, Jorge (CERN) ; Moller, Mats (CERN) ; Salter, Wayne (CERN) ; Toteva, Zhechka (CERN)
The Information Technology department at CERN has been using ITIL Service Management methodologies [1] and ServiceNow since early 2011. In recent years, several developments have been accomplished regarding the data centre and service monitoring, as well as service status reporting. [...]
2019 - 8 p. - Published in : EPJ Web Conf. 214 (2019) 08021 Fulltext from publisher: PDF;
In : 23rd International Conference on Computing in High Energy and Nuclear Physics, CHEP 2018, Sofia, Bulgaria, 9 - 13 Jul 2018, pp.08021
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Presentation of new features in ServiceNow / Van Der Vossen, Olaf (speaker) (CERN) ; Mendez Lorenzo, Patricia (speaker) (CERN)
We would like to present a few important new features in SNOW like SLAs, new visibility levels, new priority matrix, revised notifications, etc. This will be a one hour presentation with the possibility to raise questions and have on-line demonstrations. Friday 8.6 at 16:00 - 17:00 in the BE Auditorium (B 6-2-024) Hope to see you all, GS and IT Service Management Team
2012 - 4341. Service Management External link: Event details In : Presentation of new features in ServiceNow
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6. Recommendations of the Finance Committee to Council as to the Financing of the 1965 Supplementary Programme
Recommandations du Comité des Finances au Conseil au sujet du financement du programme supplémentaire pour 1965
CERN/0572
28th Session of Council ; 1964
English: PDF
French: PDF
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7. Expenditure in Excess of Provisions
Dépassements de crédits
CERN/FC/0726/Add.
64th Meeting of Finance Committee ; 1964
English: PDF
French: PDF
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8. List of Participants
Liste des participants
CERN/FC/0740
64th Meeting of Finance Committee ; 1964
English: PDF
French: PDF
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9. Financing of 1965 Supplementary Programme
CERN/FC/0742
64th Meeting of Finance Committee ; 1964
English: PDF
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10. Draft Agreements Concerning the Site Leased to CERN on French Territory - Drafts Letter of Interpretation and Acknowledgement of Receipt
Projets d'accords relatifs au terrain sis en territoire français et donne à bail au CERN - Projets lettre d'interprétation et accuse de réception
CERN/0529/Rev./Add.
28th Session of Council ; 1964
English: PDF
French: PDF
Notice détaillée - Notices similaires

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