About us
Loto-Québec casinos
Loto-Québec casinos
Mandate
Loto-Québec’s mandate is to set up and manage gaming locations in Québec.
In 1992, the Government of Québec created the Société des casinos du Québec primarily to add attractions to Québec’s world-class tourism infrastructure, create jobs, generate new income for the government and repatriate significant sums spent by Quebecers in casinos outside Québec.
Mission
Loto-Québec’s mission includes managing and growing the province’s casinos and gaming locations, and positioning them as tourist attractions that provide their various clienteles with a unique gaming and entertainment experience through innovation, diverse offerings and the utmost in courteous customer service.
Loto-Québec casinos’ main responsibilities are to:
• Set the corporation’s policies and oversee their application.
• Consistently apply the corporation’s high-quality standards governing both the operational and administrative aspects of gaming.
• Maintain ties between the corporation’s various business units.
Organizational structure
Loto-Québec has established an organizational structure made up of accomplished individuals armed with a well-defined strategic vision and in-depth knowledge of the daily realities of casino and gaming hall operations, and related tourism issues. It prioritizes the quality of the entertainment and food services offered at its locations.
History
Québec’s four casinos have grown considerably and now welcome millions of visitors each year.
In December 1992, Québec’s Cabinet approved and authorized the implementation of two government-run casinos: one on Île Notre-Dame, in Montréal, and the other in Pointe-au-Pic, in the Charlevoix region.
Loto-Québec was tasked with building and managing the government-run casinos. It subsequently created three subsidiaries: the Société des casinos du Québec to establish the casinos and oversee their operations, Resto-Casino to operate casino restaurants and bars, and Casiloc, to acquire, build and manage casino infrastructures.
In June 2008, the corporation decided to merge Resto-Casino’s operations with those of the casinos themselves. The objective was twofold: to align business plan objectives and strategies for all locations, and to increase the synergy and complementarity of the group’s casinos, food services and hotel operations.
History of the Casino de Montréal
Located in the former Expo’67 French pavilion (Pavillon de la France), the Casino de Montréal was inaugurated on October 9, 1993. At the time, it housed 65 gaming tables and 1,200 slot machines. The casino was an instant success, with average daily visitor numbers reaching the 12,000 mark.
The casino was expanded for the first time in 1994 and again in 1996, when it took over the former Québec pavilion.
After four years of renovations, the Casino de Montréal took a decisive turn towards the future and, on November 21, 2013, officially unveiled its new gaming and entertainment areas. The Casino de Montréal’s Pavillon de la France now boasts completely updated interior architecture. The giant multimedia wall, measuring 14 metres wide by 21 metres high, is used for spectacular projections and is in itself a unique and distinctive feature in the Casino’s immediate competitive market.
Among the world’s largest casinos, the Casino de Montréal features five floors of gaming, each one more exciting than the last, and is one of the city’s star attractions.
History of the Casino de Charlevoix
Inaugurated on June 24, 1994, the Casino de Charlevoix was built in the Manoir Richelieu’s former summer playhouse on the cliffs of Pointe-au-Pic, a panoramic site visited by vacationers for over a century.
The Casino de Charlevoix quickly became an economic driving force for the region and one of Charlevoix’s biggest attractions.
In 1998, Loto-Québec teamed up with Canadian Pacific Hotels and the Fonds de solidarité FTQ to acquire and renovate the Manoir Richelieu (now called Fairmont Le Manoir Richelieu), and expand the Casino de Charlevoix.
Reopened in June 1999, the complex has since become a world-class resort. The Casino de Charlevoix was the first of Québec’s casinos to be linked to a hotel.
History of the Casino du Lac-Leamy
The Casino du Lac-Leamy was built on an exceptional site in a former quarry at the edge of Lac Leamy. It was inaugurated on March 24, 1996, as the Casino de Hull.
In 2001, Casinos du Québec launched a major $210 million expansion project with the aim of expanding the casino, building a 350-room luxury hotel (the Hilton Lac‑Leamy), a conference centre and a performance hall. The Hilton Lac‑Leamy Hotel and Le Théâtre du Casino opened their doors in the fall of 2001.
In September 2012, the Casino launched a $50 million project to renovate its play areas. Completed in January 2015, this makeover included a new central bar and nightclub, the renovation of the High Limits lounge and the main entrance hall, as well as the addition of a multimedia structure. Since then, the Casino has been offering an entirely new ambiance that redefines the customer entertainment experience.
History of the Casino de Mont-Tremblant
Plans for the creation of the Casino de Mont-Tremblant were officially announced on April 13, 2008.
Inaugurated June 24, 2009, the Casino de Mont-Tremblant is an upscale establishment located in a stunning natural setting. The use of natural construction materials such as water, stone, wood, leather and suede in warm and intense colours blended well with the environment and put this casino is a class all its own.
The casino boasts three floors, two private lounges, a bar at the heart of the action and a seafood and grill restaurant. In September 2011, the Casino added four banquet halls that can accommodate up to 200 people.
Economic spin-offs
Loto-Québec casinos quickly forged an enviable reputation throughout the international gaming industry. Their architecture, the importance they attach to providing exceptional customer service and the beauty and quality of their sites are what set them apart.
Loto-Québec casinos in figures:
- 1 head office, 4 casinos, 2 gaming halls, 2 hotels and online casino games on lotoquebec.com.
- Nearly 7,960 direct, indirect and induced jobs created or maintained since their creation.
- Nearly 9.7 million visits per year* to all land-based locations, including 3.4 million visits by tourists.
- $964 million in sales in 2019–2020.
- A $581 million contribution to Québec’s GDP.
*All visits combined (by tourists and locals).
Economic spin-offs for Québec
In addition to paying significant dividends to the Government of Québec, the casinos generate economic spin-offs for the entire province.
Building the casinos required major capital investments. Their operation create direct and indirect employment, and involves purchasing goods and services from more than 2,300 suppliers in Québec.
Other economic spin-offs can be directly attributed to the casinos: diversifying their activities led to the addition of complementary hotel and entertainment services, which have helped boost the number of customers from outside Québec and spur tourism in the province.
Tourism markets
The economic impact attributable to each of Loto-Québec’s gaming locations, particularly in terms of tourism spending, is significant. In fact, the four casinos alone generate approximately $134 million in tourism spending annually. Tourists represent some 3.2 million visits per year.
Loto-Québec was mandated by the government to open casinos in order to promote economic development in the province by promoting to new international tourism markets the services Quebecers were already enjoying.
Loto-Québec casinos provide their customers with superior dining and hotel services. Staff members, who consistently receive high praise, help cement Québec’s reputation as a world-class tourist destination.
Loto-Québec art collection
Did you know that Loto-Québec boasts one of the largest corporate art collections in Québec? It encompasses close to 5,000 works by over 1,200 local artists.
Works from the Loto-Québec art collection are exhibited in all four casinos. Although a sneak peek is available by clicking on the button below, nothing quite beats seeing these art pieces in person.
Rules of conduct
Our establishments are restricted to visitors 18 years or over.
Anyone appearing to be under 25 years may be asked for government-issued photo ID as proof of age.
Our establishments offer a smoke-free environment. Smoking and vaping cannabis are prohibited inside and outside our establishments.
Although the casino provides surveillance in its parking lots, it cannot be held liable for any thefts that may occur. Therefore, we encourage you to bring as few personal belongings as possible when you come.
Please note that backpacks, motorcycle helmets, umbrellas, etc. are prohibited in the casino.
Every effort has been made to ensure your safety and that of our employees, which is why we’ve put protective and preventive measures in place that are based on recommendations issued by the Direction de la santé publique du Québec and the Commission des normes, de l’équité, de la santé et de la sécurité du travail. We encourage you to apply these measures at all times.
Photos or video recordings may be taken, but must respect the privacy of other customers.
No photos, videos or audio recordings of another person may be taken without their consent. Intrusive or abusive use is formally prohibited.
Unless indicated otherwise, cell phones or smartphones may not be used at gaming tables. Customers must step away from the gaming table to engage in a telephone conversation or to use their smartphone.
Customers must be appropriately dressed. Any clothing depicting violence or associated with any recognized violent group is prohibited.
Casino staff reserve the right to refuse admission to any person whose behaviour is of a nature as to interfere with public safety or disturb order, tranquillity or the activities of the casino. They may also refuse admission to any person who has been convicted of one of the indictable offences cited in section 3 of the Rules respecting conditions governing admission of the public, maintenance of public order and safety of persons in State casinos.
The casino uses a biometric facial recognition system as part of the self-exclusion program for individuals who have consented to their features being stored in a secure database. When a person enters the casino, the system compares the image captured by the cameras with the information contained in the database. If there is no match, the person will not be identified, and no data will be saved.
Accessibility
Loto-Québec is committed to ensuring that everyone is able to access its website, whether or not they have a disability. That is why the Corporation does its best to comply with Web accessibility standards adopted by the Québec government’s Conseil du trésor.