Customer success

A customer success maturity model can help you find out how developed your current customer success function is and identify which capabilities still need to be established.

Medallia's software platform provides keen insights to improve customer experience, contact center experience, employee experience and digital experience.

According to Accenture, 62% of consumers want companies to stand up for the issues about which they are passionate.

As your startup grows, what your customers expect from you will change and the volume of their requests will change. You’ll shift from the reactive mode of supporting requests as they happen to the…

Medallia's software platform provides keen insights to improve customer experience, contact center experience, employee experience and digital experience.

It’s no secret the success of an app is heavily dependent on the user experience. Everything from app store ranking, to onboarding, to load time can make or break a user’s experience within your app. If you’re not constantly learning and enhancing your app’s CX, user retention will plummet. What’s the difference between user experience

Top 5 Customer Success Manager interview questions with detailed tips for both hiring managers and candidates.

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With an ever-increasing number of choices available to us these days, holding on to loyal customers is more challenging than ever.