This chapter contains section titled: Introduction, Classification of IS Research Methods, A Fram... more This chapter contains section titled: Introduction, Classification of IS Research Methods, A Framework for IS Research, Research Methods for the Organizational Laboratory, Using the Research Space, Summary, Acknowledgments, References
ICT enablement of information sharing and exchange between health employees and citizens across o... more ICT enablement of information sharing and exchange between health employees and citizens across organizations and private homes is one of the mechanisms to enhance patient empowerment. However, heterogeneity of information models and the employeecentric nature of most healthcare systems make information exchange, with a focus on the interests of patients, non-trivial. For example, it is not clear how the free-text and patient initiated interaction features of emerging patient empowering telemedicine can integrate to the many employee centric systems with heterogeneous information models. From the perspectives of enabling patients’ read/write initiatives across health related standards, from a unified interface, we conduct analysis of the following information domains that support: (A) healthcare employees and are specific to formal procedures inside a healthcare scope; (B) patient and care givers and are also specific to formal procedures in a healthcare scope; (C) any group and are...
This chapter contains section titled: Introduction, Themes in the Criticism of Speech Acts, Speec... more This chapter contains section titled: Introduction, Themes in the Criticism of Speech Acts, Speech Acts on Trial, Conclusions, Acknowledgment, Note, References
ACM Transactions on Computer-Human Interaction, 2015
Many studies show that self-care technologies can support patients with chronic conditions and th... more Many studies show that self-care technologies can support patients with chronic conditions and their carers in understanding the ill body and increasing control of their condition. However, many of these studies have largely privileged a medical perspective and thus overlooked how patients and carers integrate self-care into their daily lives and mediate their conditions through technology. In this review, we focus on how patients and carers use and experience self-care technology through a Human-Computer Interaction (HCI) lens. We analyse studies of self-care published in key HCI journals and conferences using the Grounded Theory Literature Review (GTLR) method and identify research trends and design tensions. We then draw out opportunities for advancing HCI research in self-care, namely, focusing further on patients' everyday life experience, considering existing collaborations in self-care, and increasing the influence on medical research and practice around self-care technol...
... Mock-ups: Advantages and Disadvantages Before we turn our attention to the use of computers i... more ... Mock-ups: Advantages and Disadvantages Before we turn our attention to the use of computers in mock-ups, we will briefly outline some advantages and shortcomings of sim-pler materials to get a better understanding of what might be gained or lost from the use of computers. ...
This chapter contains section titled: Point of Departure, Methodology, NetSys—A Brief Overview, T... more This chapter contains section titled: Point of Departure, Methodology, NetSys—A Brief Overview, Telenor and the User Groups, Interpreting the Contents of the Database, Navigating Between Screens, Design Rationale as a Key to Use, Heterogeneous Engineering—Elements of NetSys's Trajectory, Conclusions, Acknowledgments, Notes, References
Worldwide, public authorities are trying to improve uptake, efficiency and interoperability of IC... more Worldwide, public authorities are trying to improve uptake, efficiency and interoperability of ICT support for (telemedical) healthcare services through adoption and enforcement of standards and guidelines, such as IHE XDS and HL7. Furthermore, security concerns are often enforced by requiring services to run inside healthcare VPNs. Finally access control is tailored for authorized healthcare professionals, not citizens. However, closed network solutions along with big and hard to comprehend standards slow down uptake of solutions and access control regimes hold back interaction between initiatives in public and private sectors. With these major challenges in mind, we take inspiration from existing business and software ecosystem approaches and theories and formulate the question: how can we form a dynamic ecosystem of healthcare technology and services in order to allow easier and more flexible development, integration and application of new services, as well as accelerate the adop...
Taking the work out of workflow: Mechanisms for document-centered collaboration.- The Manufaktur:... more Taking the work out of workflow: Mechanisms for document-centered collaboration.- The Manufaktur: Supporting work practice in (landscape) architecture.- Six roles of documents in professionals' work.- AREA: A cross-application notification service for groupware.- Moving out of the meeting room: Exploring support for mobile meetings.- Activity Awareness: Framework for sharing knowledge of people, projects, and places.- The properties of mixed reality boundaries.- The adoption and use of BABBLE: A field study of chat in the workplace.- Meeting at the desktop: An empirical study of virtually collocated teams.- Broadcasting on-line social interaction as inhabited television.- A groupware' s life.- The network communities of SeniorNet.- GestureLaser and GestureLaser Car: Development of an embodied space to support remote instruction.- Exploring support for knowledge management in mobile work.- Dynamics in wastewater treatment: A framework for understanding formal constructs in co...
ICT-support plays an important role in the strategies for patient empowerment of most developed c... more ICT-support plays an important role in the strategies for patient empowerment of most developed countries. However, due to a basic setup with closed VPN-like healthcare networks and security mechanisms tailored to healthcare professionals it is often difficult to provide patient controlled ICT-support. We present a case on medication support in a Danish context and propose a simple solution with general applicability. The medication support case: in order to support taking medication a patient may want notifications from personal medicine management system e.g, an electronic calendar. Information can be obtained from the medicine package or from the national service, called Shared Medicine Card (SMC). Once the information is found it must be entered into the electronic calendar by the patient. The functionality of reminding on medicine intake could bring more value to more patients, if it was “automatically” available in the patients environment e.g., through apps in phones and PCs,...
Computer support for design as cooperative work is the subject of our discussion in the context o... more Computer support for design as cooperative work is the subject of our discussion in the context of our research program on Computer Support in Cooperative Design and Communication. We outline our theoretical perspective on design as cooperative work, and we exemplify our approach with reflections from a project on computer support for envisionment in design --- the APLEX and its use. We see envisionment facilities as support for both experiments with and communication about the future use situation. As a background we sketch the historical roots of our program --- the Scandinavian collective resource approach to design and use of computer artifacts, and make some critical reflections on the rationality of computer support for cooperative work.
This paper discusses how we in the participatory design (PD) research community may contribute to... more This paper discusses how we in the participatory design (PD) research community may contribute to the evolution of ICT design 1 practices into something that is much more attuned to people using ICT and to their interests. The main idea is that to do so we need to focus more on issues in the gap between politics and techniques, e.g., project funding, types of users and of use settings, the role of companies and of Intellectual Property Rights and the types of projects we work on. The paper presents material illustrating that impor - tant changes are going on in the dimensions outlined by these issues and argues that these changes create important, new opportunities for PD to contribute to the 'next practices' of ICT design—as well as serious problems. Thus to exploit these new opportunities we need to improve our understanding of the issues involved and to develop new ways of taking them into account when we design and do research projects.
This chapter contains section titled: Introduction, Classification of IS Research Methods, A Fram... more This chapter contains section titled: Introduction, Classification of IS Research Methods, A Framework for IS Research, Research Methods for the Organizational Laboratory, Using the Research Space, Summary, Acknowledgments, References
ICT enablement of information sharing and exchange between health employees and citizens across o... more ICT enablement of information sharing and exchange between health employees and citizens across organizations and private homes is one of the mechanisms to enhance patient empowerment. However, heterogeneity of information models and the employeecentric nature of most healthcare systems make information exchange, with a focus on the interests of patients, non-trivial. For example, it is not clear how the free-text and patient initiated interaction features of emerging patient empowering telemedicine can integrate to the many employee centric systems with heterogeneous information models. From the perspectives of enabling patients’ read/write initiatives across health related standards, from a unified interface, we conduct analysis of the following information domains that support: (A) healthcare employees and are specific to formal procedures inside a healthcare scope; (B) patient and care givers and are also specific to formal procedures in a healthcare scope; (C) any group and are...
This chapter contains section titled: Introduction, Themes in the Criticism of Speech Acts, Speec... more This chapter contains section titled: Introduction, Themes in the Criticism of Speech Acts, Speech Acts on Trial, Conclusions, Acknowledgment, Note, References
ACM Transactions on Computer-Human Interaction, 2015
Many studies show that self-care technologies can support patients with chronic conditions and th... more Many studies show that self-care technologies can support patients with chronic conditions and their carers in understanding the ill body and increasing control of their condition. However, many of these studies have largely privileged a medical perspective and thus overlooked how patients and carers integrate self-care into their daily lives and mediate their conditions through technology. In this review, we focus on how patients and carers use and experience self-care technology through a Human-Computer Interaction (HCI) lens. We analyse studies of self-care published in key HCI journals and conferences using the Grounded Theory Literature Review (GTLR) method and identify research trends and design tensions. We then draw out opportunities for advancing HCI research in self-care, namely, focusing further on patients' everyday life experience, considering existing collaborations in self-care, and increasing the influence on medical research and practice around self-care technol...
... Mock-ups: Advantages and Disadvantages Before we turn our attention to the use of computers i... more ... Mock-ups: Advantages and Disadvantages Before we turn our attention to the use of computers in mock-ups, we will briefly outline some advantages and shortcomings of sim-pler materials to get a better understanding of what might be gained or lost from the use of computers. ...
This chapter contains section titled: Point of Departure, Methodology, NetSys—A Brief Overview, T... more This chapter contains section titled: Point of Departure, Methodology, NetSys—A Brief Overview, Telenor and the User Groups, Interpreting the Contents of the Database, Navigating Between Screens, Design Rationale as a Key to Use, Heterogeneous Engineering—Elements of NetSys's Trajectory, Conclusions, Acknowledgments, Notes, References
Worldwide, public authorities are trying to improve uptake, efficiency and interoperability of IC... more Worldwide, public authorities are trying to improve uptake, efficiency and interoperability of ICT support for (telemedical) healthcare services through adoption and enforcement of standards and guidelines, such as IHE XDS and HL7. Furthermore, security concerns are often enforced by requiring services to run inside healthcare VPNs. Finally access control is tailored for authorized healthcare professionals, not citizens. However, closed network solutions along with big and hard to comprehend standards slow down uptake of solutions and access control regimes hold back interaction between initiatives in public and private sectors. With these major challenges in mind, we take inspiration from existing business and software ecosystem approaches and theories and formulate the question: how can we form a dynamic ecosystem of healthcare technology and services in order to allow easier and more flexible development, integration and application of new services, as well as accelerate the adop...
Taking the work out of workflow: Mechanisms for document-centered collaboration.- The Manufaktur:... more Taking the work out of workflow: Mechanisms for document-centered collaboration.- The Manufaktur: Supporting work practice in (landscape) architecture.- Six roles of documents in professionals' work.- AREA: A cross-application notification service for groupware.- Moving out of the meeting room: Exploring support for mobile meetings.- Activity Awareness: Framework for sharing knowledge of people, projects, and places.- The properties of mixed reality boundaries.- The adoption and use of BABBLE: A field study of chat in the workplace.- Meeting at the desktop: An empirical study of virtually collocated teams.- Broadcasting on-line social interaction as inhabited television.- A groupware' s life.- The network communities of SeniorNet.- GestureLaser and GestureLaser Car: Development of an embodied space to support remote instruction.- Exploring support for knowledge management in mobile work.- Dynamics in wastewater treatment: A framework for understanding formal constructs in co...
ICT-support plays an important role in the strategies for patient empowerment of most developed c... more ICT-support plays an important role in the strategies for patient empowerment of most developed countries. However, due to a basic setup with closed VPN-like healthcare networks and security mechanisms tailored to healthcare professionals it is often difficult to provide patient controlled ICT-support. We present a case on medication support in a Danish context and propose a simple solution with general applicability. The medication support case: in order to support taking medication a patient may want notifications from personal medicine management system e.g, an electronic calendar. Information can be obtained from the medicine package or from the national service, called Shared Medicine Card (SMC). Once the information is found it must be entered into the electronic calendar by the patient. The functionality of reminding on medicine intake could bring more value to more patients, if it was “automatically” available in the patients environment e.g., through apps in phones and PCs,...
Computer support for design as cooperative work is the subject of our discussion in the context o... more Computer support for design as cooperative work is the subject of our discussion in the context of our research program on Computer Support in Cooperative Design and Communication. We outline our theoretical perspective on design as cooperative work, and we exemplify our approach with reflections from a project on computer support for envisionment in design --- the APLEX and its use. We see envisionment facilities as support for both experiments with and communication about the future use situation. As a background we sketch the historical roots of our program --- the Scandinavian collective resource approach to design and use of computer artifacts, and make some critical reflections on the rationality of computer support for cooperative work.
This paper discusses how we in the participatory design (PD) research community may contribute to... more This paper discusses how we in the participatory design (PD) research community may contribute to the evolution of ICT design 1 practices into something that is much more attuned to people using ICT and to their interests. The main idea is that to do so we need to focus more on issues in the gap between politics and techniques, e.g., project funding, types of users and of use settings, the role of companies and of Intellectual Property Rights and the types of projects we work on. The paper presents material illustrating that impor - tant changes are going on in the dimensions outlined by these issues and argues that these changes create important, new opportunities for PD to contribute to the 'next practices' of ICT design—as well as serious problems. Thus to exploit these new opportunities we need to improve our understanding of the issues involved and to develop new ways of taking them into account when we design and do research projects.
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Papers by Morten Kyng