*Edit If you want to read my experience continue, if you want to skip to my advice about getting this charger skip to the last paragraph.So after 5 months of operation the charger now displays a red light on the side and wont charge. App says that I can charge but when connected to my EV it does not provide power to it. I walked through the trouble shooting which is pretty much a joke as there is not much you can do besides reboot the charger using the app or power cycle. So I followed those steps and none of them worked. Which after the troubleshooting says to call support. This is where the real issue starts. I call support and they immediately think I am calling about one of there outside stations so I then needed to explain that it was a home charger. After clearing that up they have walk through the same steps as the apps troubleshooting guide. After that they say they need to escalate the ticket and have someone come take a look. Which sounds great except that the customer service representative doesn't know when they will contact me and they can not provide me the ticket number because that gets sent to the level 2 rep and they don't have access to it. After which the person tells me that they will contact me with in 3 to 4 days and if they don't then to call back. Which I am like what the kind of support is this.So here I am now at the 4th day and no contact and not able to charge. Luckily I have my backup charger but that is on 120v but for 500 dollars I would hope for two things. 1) it better work longer than a year and 2) the support needs to be on point. Now I am sure other people will say they have had no issue but how a company handles the customer that do speaks volumes and right now I can say as that customer go with the manufacturers charger if they have one.I mean I wasn't even offered credit to go charge at one of their stations as a way of customer appreciation.I will keep this updated with the results I get but it has not been going well being without a fast charger at home for almost a week.Edit* So far charger has not worked for 9 days and received no call from support to take care of the issue. Monday was a holiday so that pushed getting help until Tuesday and also sucked because of all the additional driving. So after contacting support again the representative took a look at my account saw all the information about my charger, was able to see a relay was tripped and asked if there was a power surge that happened, there wasn't. Guy kept trying to find some subtle way to point that it was something outside the devices fault. However a relay was tripped which is what it is designed to do for power spikes but it should be able to be reset and that is the issue. So something went wrong there. So now I have to wait for a replacement unit which maybe Saturday and then I have to replace the unit myself which is a hardwire unit that I paid a contractor to install. The support rep did walk me through a little of it but I might have to see about contacting the contractor but will attempt myself first. Yeah make sure to get the plugin that way if an issue happens it is easy to replace which is something that shouldn't happen.I probably wont do another update because this should be resolved after two weeks without a charger. The thing that really irks me is that chargepoint has chargers in my area that they could provide some sort of credit for incase I need to get a quicker charge. The point would be to stand by your product and show some customer loyalty if something happens they got you covered. However both times I called that never happened. My advice go with a plug in unit it will pay off more but might not look as nice but if the unit breaks it is easy to replace. Get the car manufacturer charger if they have one for your car as the wifi, schedule and app features are all sound nice but probably done by your vehicle so really you don't need another thing to handle that.