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EZCAT: an Easy Conversation Annotation Tool

Gaël Guibon, Luce Lefeuvre, Matthieu Labeau, Chloé Clavel


Abstract
Users generate content constantly, leading to new data requiring annotation. Among this data, textual conversations are created every day and come with some specificities: they are mostly private through instant messaging applications, requiring the conversational context to be labeled. These specificities led to several annotation tools dedicated to conversation, and mostly dedicated to dialogue tasks, requiring complex annotation schemata, not always customizable and not taking into account conversation-level labels. In this paper, we present EZCAT, an easy-to-use interface to annotate conversations in a two-level configurable schema, leveraging message-level labels and conversation-level labels. Our interface is characterized by the voluntary absence of a server and accounts management, enhancing its availability to anyone, and the control over data, which is crucial to confidential conversations. We also present our first usage of EZCAT along with our annotation schema we used to annotate confidential customer service conversations. EZCAT is freely available at https://gguibon.github.io/ezcat.
Anthology ID:
2022.lrec-1.190
Volume:
Proceedings of the Thirteenth Language Resources and Evaluation Conference
Month:
June
Year:
2022
Address:
Marseille, France
Editors:
Nicoletta Calzolari, Frédéric Béchet, Philippe Blache, Khalid Choukri, Christopher Cieri, Thierry Declerck, Sara Goggi, Hitoshi Isahara, Bente Maegaard, Joseph Mariani, Hélène Mazo, Jan Odijk, Stelios Piperidis
Venue:
LREC
SIG:
Publisher:
European Language Resources Association
Note:
Pages:
1788–1797
Language:
URL:
https://aclanthology.org/2022.lrec-1.190
DOI:
Bibkey:
Cite (ACL):
Gaël Guibon, Luce Lefeuvre, Matthieu Labeau, and Chloé Clavel. 2022. EZCAT: an Easy Conversation Annotation Tool. In Proceedings of the Thirteenth Language Resources and Evaluation Conference, pages 1788–1797, Marseille, France. European Language Resources Association.
Cite (Informal):
EZCAT: an Easy Conversation Annotation Tool (Guibon et al., LREC 2022)
Copy Citation:
PDF:
https://aclanthology.org/2022.lrec-1.190.pdf