Resource Center
Reports
= 768px) 1600px,800px" loading="lazy"/>
-
Report
Twilio named a Leader in the 2025 Gartner® Magic Quadrant™ for CPaaS
Twilio is recognized for its Ability to Execute and Completeness of Vision.
-
Report
2025 State of Customer Engagement Report
Global consumers and business leaders reveal how AI, personalization, and other trends are reshaping digital customer engagement in 2025 and beyond.
-
Report
Building a Customer Centric Future Pura
Discover how to transform your business data for real-time insights and optimized analytics. Start building a customer-centric future today!
-
Report
Building a Customer Centric Future Hubspot Apply Digital
Discover how to harness data for real-time insights. Optimize your business with transformative analytics. Start building a customer-centric future now!
-
Report
The Customer Data Platform Report 2025
Drawing on anonymized insights from thousands of Twilio customers, the Customer Data Platform report explores how companies are using CDPs to unlock the power of their data. We examine the trends shaping the ecosystem, and highlight the tools driving us forward.
-
Report
Building Customer Loyalty How Twilio Uses Segment
Discover how Twilio Segment optimizes customer data for real-time insights. Enhance your business with transformative analytics today!
-
Report
Evolving Healthcare Ecosystem
Uncover the secrets of engaging healthcare communications and learn how industry leaders meet evolving healthcare needs. Drive exceptional patient engagement with proven strategies. Download now!
-
Report
IDC Marketscape 2024 B2C
Read to learn more about the Customer Data Platform (CDP) software market and dive into why the IDC MarketScape named Twilio a Leader for the CDP Focused on B2C Users.
-
Report
IDC Marketscape 2024
Read to learn more about the Customer Data Platform (CDP) software market and dive into why the IDC MarketScape named Twilio a Leader for the CDP Focused on B2C Users.
-
Report
Consumer Preferences Report
Improve your customer communication strategy with insights and data from 3,900 global consumers in Twilio’s latest Consumer Preferences Report.
-
Report
2024 State of Nonprofit Digital Engagement Report
Explore AI and digital adoption trends for nonprofits, public sector, and 501(c)(3) organizations in healthcare and education.
-
Report
2023 State of Customer Engagement Report
Learn about the latest digital customer engagement trends from more than 4,700 business leaders and 6,000 consumers across the globe.
Other resources to check out
Explore even more resources and inspiration for what you're building next.
Customer stories
See what builders are creating with Twilio
Discover how companies of all sizes are using Twilio to solve complex problems, accelerate growth, and deliver better customer experiences.
Blog
Build smarter with best practices, product updates, and insights
Stay ahead with technical tutorials, product deep dives, and lessons learned from builders in the field.
Docs
Developer documentation
Build better and engage your customers across all channels with our API reference documentation, quickstarts, SDKs and multi-language code samples.
Start for free, then pay as you go. No credit card required.
Experiment without limits. Build, test, and launch at your pace—no strings attached.