Hi Karl,

We sincerely apologise for the frustration and inconvenience that you and your daughter have experienced regarding your refund request. We understand how important this matter is to you and we are committed to resolving this.

We have escalated your request to the relevant departments, and we appreciate your patience while we work towards a resolution.

If you have any additional details or if you would like a direct update, please reach out to us at feedback@gviworld.com. We value your feedback and are here to assist in any way we can.

Best regards,
The GVI Feedback Team.