zChocolat Reviews

6,073  •  Excellent
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Extraordinary Service & Product

The recipient of the gift I sent said she’s never tasted such delicious macarons and she remarked on the details of how carefully packed the macarons were and loved the gift bag the macarons were in.

From my perspective, I felt the item/ shipping were extremely well priced. I truly appreciated being apprised of the delivery status every step of the way and it only took 2 days to arrive in the US!

I’d give 10 stars if it were possible and will definitely order again

Date of experience: September 07, 2024

Rated 5 out of 5 stars

I can’t say enough good things about…

I can’t say enough good things about this experience! We live in the United States and ordering something as a gift for a friend on another continent made us a little concerned. We settled on Zchocolate as the company we felt most confident in. We were not disappointed. The process was flawless right through the delivery. The communication was outstanding through it all. We will definitely be ordering from them again.

And our friend loved the chocolate!

Date of experience: August 30, 2024

Reply from zChocolat

Thank you so much for your wonderful feedback Perry!

We’re thrilled to hear that your experience with zChocolat was seamless and that your friend loved the chocolates.

Providing flawless service and exceptional quality is at the heart of what we do, and it's always gratifying to know we've met your expectations, even across continents.

We look forward to delighting you and your loved ones with our chocolates again soon!

Thank you for your trust,

Stéphanie Pascal | zChocolat
Customer Service Assistant










Rated 5 out of 5 stars

AMAZING TREAT

AMAZING CHOCOLATE AND STRAWBERRY TREAT… My Wife was SO EXCITED to Taste this Special Edition Treat for Our Anniversary Gift and we RECOMMENDED TO EVERYONE FOR any SPECIAL OCCASION.. Guaranteed a TOUCHDOWN PLAY FOR THE GENTLEMEN!!!

Date of experience: March 21, 2024

Reply from zChocolat

Thank you for your lovely review Roy!

It’s always a pleasure to be part of such special moments, and we're delighted your wife appreciated her gift.

Your recommendation means the world to us, and we're here to help make every occasion just as extraordinary.

Stéphanie Pascal | zChocolat
Customer Service Assistant

Rated 5 out of 5 stars

I purchased the chocolate as a small…

I purchased the chocolate as a small gift for my spouse and I to celebrate our 17th Wedding Anniversary. Sharing the chocolate between the two of us and then talking about it made it a special time. Overall, we loved the chocolate.

Date of experience: August 26, 2024

Reply from zChocolat

Thank you so much for sharing your special moment with us James!

We're thrilled to hear that our chocolates played a part in making your 17th Wedding Anniversary celebration even more memorable.

It's wonderful to know that you and your spouse enjoyed the experience of sharing and talking about the chocolates together.

We look forward to being a part of many more of your cherished moments in the future and we would like to wish you a Happy Anniversary once again!

Stéphanie Pascal | zChocolat
Customer Service Assistant

Rated 5 out of 5 stars

Excellent service

I ordered a chocolate selection for my mother's birthday. The ordering went smoothly and the delivery was actually a day faster than promised. My mom also got an email from zChocolat, which was a nice gesture.

Date of experience: August 17, 2024

Reply from zChocolat

Thank you so much Nenad for your kind words!

We're thrilled to hear that your ordering experience was pleasant and that your mother's gift arrived even sooner than expected.

It’s our pleasure to go the extra mile to make every occasion special, and we’re glad the email added a nice touch to your mother’s birthday.

We look forward to delighting you and your loved ones with our chocolates again in the future!

Stéphanie Pascal | zChocolat
Customer Service Assistant

Rated 5 out of 5 stars

Quality and Service still exist… Merci zChocolat

I have nothing but praises for zChocolat; their loving and caring approach is truly exceptional from informative emails and phone calls right through the purchase to the moment of delivery.

I live in Australia yet Laurence managed to ensure the bestest outcome on a French Public Holiday Laurence called my cousin in France with my greeting message for her.

My cousin received my zChocolate present with sheer wonder. Her words were:
… MAGNIFIQUE cadeau. Cette boîte à bijoux/chocolats est somptueuse et les chocolats succulents…

Merci zChocolat for your Quality
Merci chère Laurence for your Service

Patricia

Date of experience: July 14, 2024

Reply from zChocolat

Thank you Patricia for taking the time to share your wonderful review as well as the lovely feedback from your recipient.

At zChocolat, ensuring your satisfaction is our priority. When dealing with such succulent chocolats, it is essential that our level of service matches this high quality, which is why our team will always go above and beyond the call of duty.

We accompany you from the selection of your gift up until the moment that your recipient receives their precious package, being available to assist at any moment. It is of the utmost importance to us that your recipient feels truly special which is why our concierge service is available every day of the week, including weekends and bank holidays.

It is a pleasure to know that you are satisfied with our gifts and services, and Laurence and her team look forward to impressing you again with your future orders.

Phoebe Thomas | zChocolat
Customer Service Assistant

Rated 5 out of 5 stars

Long distance anniversary gift

My long distance boyfriend got me the classic chocolate box and got it directly delivered at my house for our anniversary. Came perfectly on time! And it was delicious! There was not one of all the chocolates that I didn't particularly like and you could taste the high quality of the product.
I think it was a perfect gift and even a cute one not only for anniversary, but any special occasion! Highly recommend.

Date of experience: July 04, 2024

Reply from zChocolat

We are thrilled Alessia to hear that our chocolate box added joy to your birthday and here at zChocolat we feel honoured to be a part of your anniversary celebration.

Indeed our chocolates make a perfect gift for any special occasion and we are touched that you considered us when searching for a special gift.

Your high recommendation means the world to us, and we look forward to delighting you again in the future!

Laurence Chassany | zChocolat
Customer service manager

Rated 5 out of 5 stars

AMAZING service from start to finish !!

AMAZING service from start to finish !!
The quality, presentation and flavour are Second to none !!
Total Professional Company who take pride in their most valuable asset … The Customer !!

Date of experience: July 24, 2024

Reply from zChocolat

Thank you for your fantastic feedback, Raymond!

We're thrilled to hear that you were impressed with the quality of our products and services. Your satisfaction is our top priority, and we always strive to exceed your expectations.

At zChocolat, we deeply value our customers and take great pride in our dedication to making each experience exceptional.

We look forward to delighting you again soon!

Stéphanie Pascal | zChocolat
Customer Service Assistant






Rated 5 out of 5 stars

Ordering was easy

Ordering was easy. The step by step communication was top notch and very much appreciated. My order was a gift and sent to a Colorado address. It arrived as promised. Unfortunately, I wasn’t so happy with DHL. You would think a delivery truck would have a cooler in case of excessive heat and the lovely chocolates melted. I did contact your company and they made it right with a future voucher. I will definitely order again. I can’t wait to taste for myself. The gift recipient, after refrigerating , said the chocolates were amazing. Thank you.

Date of experience: June 27, 2024

Reply from zChocolat

Thank you for your lovely feedback Merri.

We're thrilled to hear that you found the ordering process easy and appreciated our step-by-step communication. We're also glad your gift arrived in Colorado as scheduled and was enjoyed after
refrigeration.

I would like to reiterate our most sincere apologies about the chocolates not being delivered in perfect condition despite our summer packaging.

Offering a perfect experience to our customers is our top priority and we are glad our customer service team could find a satisfactory solution to alleviate a bit of the deception.

We are truly looking forward to your next order and remain available should you have any questions,

Stéphanie Pascal | zChocolat
Customer Service Assistant

Rated 5 out of 5 stars

The chocolate is out of this world!

The chocolate is out of this world!
I like to find unique gifts for my parents who have traveled the world. My experience from start to finish was incredibly great. The website is a bit clunky on phone or tablet. Otherwise the communication was excellent and chocolates even arrived a day early! I haven't personally tasted any as this was a gift, but look forward to more purchases!

Date of experience: June 24, 2024

Reply from zChocolat

Thank you Jillian for your fantastic feedback!

We're thrilled you found our chocolate extraordinary and that your entire experience was smooth and enjoyable.

We appreciate your comments about the website's functionality on mobile devices and will work on improving it.

It's wonderful to hear that our updates and swift delivery impressed you. We understand that shipping special gifts worldwide can be stressful, which is why we keep you informed about your order every step of the way. Our goal is to ensure your peace of mind throughout the entire process.

We hope you get to try the chocolates yourself next time!

Stéphanie Pascal | zChocolat
Customer Service Assistant


Rated 5 out of 5 stars

You kept me in the loop about delivery…

You kept me in the loop about delivery and let the recipient know to pick it up the next day when she wasn't home when the package arrived.

The presentation was lovely, too!

Date of experience: July 18, 2024

Reply from zChocolat

Thank you so much for your review!

I am truly happy to hear that you enjoyed both our presentation and our communication during delivery. We are delighted that you appreciated our efforts to notify the recipient for pickup.

We strive to provide the best service to our customers, and it is a real pleasure to know that you were satisfied.

Laurence Chassany | zChocolat
Customer service manager

Rated 5 out of 5 stars

A birthday gift for…

I was looking for a birthday gift for my 90 year old aunt in another country. zChocolate was the answer. Buying online and having them delivered right to her door went smoothly and the chocolates arrived on time and in perfect condition. There communication is 5 Star +. I’m so glad I found this company.

Date of experience: June 21, 2024

Reply from zChocolat

Thank you for sharing your wonderful experience with zChocolat Catherine!

Our commitment to reliable worldwide delivery is one of our top priorities, and we are delighted it met your expectations.

We understand that communication is key when delivering globally, ensuring that every detail is managed seamlessly and our customers are informed every step of the way.

Thanj you again for trusting us with this very special gift, we are looking forward to assisting you again in the future.

Stéphanie Pascal | zChocolat
Customer Service Assistant


Rated 5 out of 5 stars

Absolutely AMAZING macarons

I grew up in Europe and moved to the U.S. almost 16 years ago. It has been very difficult to find genuine European chocolate and macarons in the U.S. I feel like everything is Americanized. I've tried macarons at supposedly French bakeries in the U.S., but the ingredients are different here compared to Europe. I finally found this website and decided to give it a try. These macarons are AMAZING! It just reinforces the fact that you can't Americanize European pastries, no matter how hard you try. I'm having the same issue with eclairs but unfortunately, I haven't been able to find a French bakery that will ship their eclairs to the U.S. I will definitely continue to buy my macarons from zchocolat. There is no going back now!

Date of experience: June 20, 2024

Reply from zChocolat

Thank you for sharing your story with us Amy!

We're thrilled that you've found our macarons to embody the authentic taste of European quality! It's fantastic to hear that our dedication to authenticity has resonated with you.

At zChocolat, we are committed to bringing a taste of France to customers around the world and providing an authentic culinary experience.

The ingredients used in our macarons are carefully selected to embody perfection and deliver a perfect tasting experience.

If you have any further questions or need assistance, please feel free to reach out.

We look forward to serving you again soon!

Stéphanie Pascal | zChocolat
Customer Service Assistant

Rated 5 out of 5 stars

Exceptional service

What a service! The macarons arrived in a pack with ice akkus keeping them cool on the way from France to Spain. After getting the pack I received a greeting e-mail from Customer Service, never had that experience before, it was very touching. And of course the macarons are simply delicious!

Date of experience: July 06, 2024

Reply from zChocolat

Thank you so much Eva for your kind words!

We indeed use specialized packaging to maintain the freshness of all our products, which allows us to ship anywhere in the world, regardless of the temperature.

Our mission does not end when we ship your gift; it is important to us to ensure its smooth journey and to continue informing you until its delivery.

This is how we like to add a very personal touch to each experience and your satisfaction is our greatest reward!

Laurence Chassany | zChocolat
Customer service manager

Rated 5 out of 5 stars

ZChocolat had such a seamless ordering…

ZChocolat had such a seamless ordering process. Everything was taken care of regarding entry fees into the US and communication throughout the entire process was fantastic. The company even put my order in a refrigerated package free of charge. I will absolutely order from ZChocolat again!

Date of experience: July 23, 2024

Reply from zChocolat

Thank you so much for having taken the time to share your feedback. Over the years we have worked on every detail of our customer service with the aim of making the ordering and delivery process as seamless as possible, so I am delighted to read of your satisfaction in this regard.

We know how special and precious our chocolates are which is why we add our special summer packaging at no extra cost to you so that your chocolates arrive in the perfect condition in which they left our facility.

I look forward to assisting you with your future order.

Laurence Chassany | zChocolat
Customer service manager

Rated 5 out of 5 stars

Birthday gift

I was super impressed from the moment I placed the order to the delivery. Up to date information on pick-up, customs and final destination. I did not get billed until the package was signed for at the other end. Highly recommend zChocolat.

Date of experience: June 27, 2024

Reply from zChocolat

Thank you Sudha for sharing your wonderful experience with us!

We're really glad to hear that you found our service impressive from start to finish. Our team ensures you stay informed at every stage, from the moment your order is placed until its final delivery. We also remain availbale via chat, email and phone in case you have any questions or need any assistance along the way.

We truly appreciate your recommendation and look forward to serving you again!

Stéphanie Pascal | zChocolat
Customer Service Assistant

Rated 5 out of 5 stars

My experience was perfect

My experience was perfect! I sent it from France to Nederlands, to a friend, all the information was right on time, all the transport phases generated an e-mail, and I was informed of the package conditions.
Ah, it's important to refer: it was cold at the arrival and quite beautiful.

My only "problem": I didn't taste these chocolates, yet! It was a gift... I could only see great comments and a beautiful site.

Date of experience: May 17, 2024

Reply from zChocolat

Thank you for your kind feedback!

I am thrilled to hear that your experience was flawless and that the delivery from France to the Netherlands proceeded seamlessly, with timely updates at every stage.

Hopefully, you will have the chance to savor the chocolates soon, as they are highly praised.

Laurence Chassany | zChocolat
Customer service manager

Rated 5 out of 5 stars

Chocolate review

I really liked how each box was labeled separately based on its type. My favourite have been the Praline one, but that doesn't mean that I didn't enjoy the classic or exotic chocolates those were great too.
The different kinds of flavors really brought everything together nicely.

Date of experience: March 21, 2024

Reply from zChocolat

Thank you for taking the time to share your wonderful review Mohammed!

I'm glad to hear that you enjoyed the variety of chocolates in your order and appreciated the labeling based on each chocolate type.

The Praline box seems to have won your heart, but it's wonderful to know that you appreciated the classic and exotic assortments as well.

At zChocolat, we pride ourselves on providing a diverse array of flavors to ensure an unparalleled tasting experience and we are delighted to read we have been able to satisfy your taste buds.

Stéphanie Pascal | zChocolat
Customer Service Assistant






Rated 5 out of 5 stars

My third of many orders of zChocolat

I fell in love with zChocolat's vegan assortment. The flavors and quality are unsurpassed. I ordered some non-vegan items as well as another vegan assortment and decided to try the jam. Again, the quality is unsurpassed. The apricot jam is amazing and the jar size very generous. Thank you again for bringing French chocolates of such quality to me and my family. Please also thank the entire team in your wonderful town of Forcalquier. I love your Monday market!

Date of experience: April 08, 2024

Reply from zChocolat

Thank you so much Lisa for taking the time to share your wonderful review!

We're delighted to hear how much you enjoyed our vegan assortment and apricot jam! Crafting exceptional products is our passion, and we're thrilled that you and your family could experience their quality firsthand.

Your appreciation means the world to us and I'll make sure to convey your gratitude to our dedicated team in Forcalquier.

We truly look forward to hearing from you soon,

Stéphanie Pascal | zChocolat
Customer Service Assistant








Rated 4 out of 5 stars

Worth a try, if only once

Great feedback, packaging and chocolate. However; they are shipped in foldable cardboard and not the wooden box that the add suggest. Felt a bit deceived between that and the overall size of the product for the asking price.

Date of experience: June 30, 2024

Reply from zChocolat

We indeed offer different collections of boxes on our website to suit every occasion and budget: "assortments," which are luxurious cardboard packaging, as well as chestnut and mahogany boxes, all customizable.

When you placed your online order, you selected a product from our "assortments" collection and not from the "wooden boxes" collection.

I apologize Timothy if there was any confusion and would like to personally contact you to present our various options, ensuring that in the future, you order the product that perfectly matches your tastes and needs.

Laurence Chassany | zChocolat
Customer service manager