7,455 total
The whole process was seamless. The information provided was clear with any extras indicated. The tour included most of the places we want to visit. I would have liked the tour to include greater time on the Greek Islands. Consequently, we booked this separately. However, overall the tour should meet our requirements.
Date of experience: January 06, 2025
We are very excited, looking forward to our Norway trip in June! Part of the excitement comes from us feeling great about having TourRadar as our travel organizer. We know we are in very good hands!!
Date of experience: January 06, 2025
Booking was not much harder than clicking a few buttons. When we looked at the tour provider's website afterward, we noticed they had more options (ie room types) available, so we contacted them and easily made an upgrade. Easy as can be!
Date of experience: January 02, 2025
Long time customer, had tours with Tour Radar in Africa, South America and Asia. All selected opertaors did a great job. Tour Radar platform gives me everything at one place + booking and payment comfort and confidence.
Date of experience: January 03, 2025
I had a question about hotel accomodations. I sent an message asking about it. Friday night. I got an answer approximately 5 minutes later. I didn't expect to hear about it until Monday. Great Customer Service!
Date of experience: January 03, 2025
It makes me uncomfortable that there is not a toll-free number that I can call to have. My questions answered, or to contact while I am on the trip if something comes up. I have also not been told how to give my rival information at the airport, nor how to contact someone if the plane is delayed. I would like to see more structure in the whole process.
Date of experience: January 06, 2025
Reply from TourRadar
Hi Kathleen,
Thank you for sharing your concerns with us. We understand how important it is to have clear communication channels while planning and during your adventure. Our Booking Conversation Page connects you directly with your operator for all details, including arrival arrangements and contingencies like flight delays. For added support, our Travel Experts are available 24/7 via phone and live chat. A team member will reach out to ensure you have all the information you need for peace of mind. We’re here to help make your adventure seamless!
Best regards,
The TourRadar Team
Have not gotten an acknowledgment there are 4 travelers, everything states just 2. There are 2 couples needing 2 rooms and sharing a car. Several msgs sent but no one eeemdbto be reading them
Date of experience: January 06, 2025
Reply from TourRadar
Hi Robert,
Thank you for taking the time to leave a review, and we are delighted. You have found your perfect adventure.
Please note that when you send a message via the platform, it goes directly to the operator for their response, which can take up to a day depending on their time zone.
Fro now, a member of our support team will be in touch with you straight away to assist with your booking and ensure all the details, including the 4 travelers, are correctly noted. If you need to reach us urgently, we’re available 24/7 via phone or live chat.
Kind regards,
The TourRadar Team
The booking processes was very easy and well informed. Everything was explained on what was included and what wasn't. I feel very comfortable and confident after booking my tour with TourRadar. Super Excited to go on my trip!
Date of experience: January 03, 2025
We had problems with this company right from the start where they tried to collect unwarranted extra charges. Then the trip leader was not at all interested in following our requests or the planned agenda! A disaster of a trip . Tour Radar made no real effort to correct the problem? Tour Radar and Intrepid made no effort for the required refund - just an insulting discount on a future trip.
Date of experience: September 14, 2024
Reply from TourRadar
Hi Pete,
Thank you for taking the time to share another review. We’re sorry to hear that your experience fell short of your expectations.
While itinerary changes are sometimes unavoidable due to weather or safety considerations, we’ve shared your concerns with the operator to help improve communication and enhance the overall service in the future.
It looks like a member of our team has already reached out to discuss your concerns, and we genuinely appreciate the effort you’ve put into providing this feedback. Your insights are invaluable in helping us and our operators improve.
Kind regards,
The TourRadar Team
The booking system is easy to use. The website looks good and the info for each tour is comprehensive. I actually prefer the TourRadar site to the that of the tour operator. Communication is also good.
Date of experience: December 31, 2024
There was a lot of options for my restricted dates available and the pricing seemed very fair. Response to my question regarding a late arrival affecting the tour was a little longer than the estimated 5 hrs. This platform is very professional way to book tours.
Date of experience: December 30, 2024
Reply from TourRadar
Hi Cathy, thank you for sharing your experience!
It’s wonderful to know you enjoyed the variety of adventure options and found the pricing fair. During the holidays, responses from operators may take a little longer, but we’re here to ensure your plans go smoothly.
With adventures in over 160+ countries, we can’t wait to help with your next journey!
The TourRadar Team
My husband and I are in our sixties but fit and healthy and the tour operator had an age requirement of 18-59 years. I attend gym five times per week and have a plant based diet so am not your average 69 year old female. We are booked on our Balkans tour and very excited and happy. Glad that we were accepted and it is not about age but fitness levels.
Date of experience: December 30, 2024
You are fantastic (I’ve travelled with you previously as well) but please note you spelt my surname incorrectly.
Date of experience: January 05, 2025
Reply from TourRadar
Hi Leanne,
Thank you so much for your kind words—it’s always a pleasure to assist you! We’re thrilled to hear you’ve traveled with us previously and had a great experience.
We’ve now updated your surname in our records and please feel free to reach out if there’s anything else we can assist you with.
Kind regards,
The TourRadar Team
I made enquiries regarding further information about the tour and received prompt response. Then I made an error with my booking which was also fixed efficiently solving each problem as it came up.
Date of experience: January 02, 2025
Excellent customer service from both TourRadar and Travel Talk.
I made enquires and they both contacted me properly. Travel Talk rang me on my mobile and where all my questions and TourRadar messages me keeping me informed. Excellent service.
Date of experience: December 31, 2024
Reply from TourRadar
Hi Kenneth,
Thank you for highlighting the excellent customer service from both TourRadar and Travel Talk! We're thrilled our Travel Experts kept you informed and made your experience seamless.
With 24/7 support, we’re here to make every step of your adventure planning as smooth as possible!
Happy Travels,
The TourRadar Team
Quick response to inquires. All customized requests have been met.
Date of experience: January 06, 2025
I've been using Tourradar for a number of bookings, and it all worked very well.
Friendly and helpful support by phone when I needed some assistance in the booking process.
When one of the trips I had booked got canceled by the operator due to overbooking, Tourradar was very useful in helping me getting back all the money.
Their "travel credits" programm is very attractive, because by using travel credits I end up spending less than I would by booking directly on the website of the operator I'm traveling with.
Date of experience: December 29, 2024
Reply from TourRadar
Hi Stefania,
We’re so glad to hear you’ve been enjoying the benefits of our Travel Credits program—it’s a fantastic way to save on your adventures! Your kind words about our friendly support mean a lot, and we’re happy we could help when you needed assistance. We can’t wait to help you plan your next trip!
Happy travels,
The TourRadar Team
Questions were answered in a very timely manner. Tass was patient and made sure I understood the booking process.
The tour company was also very quick in answering my question. It was a nice experience.
Date of experience: December 29, 2024
Booking our Nile trip in Egypt couldn't have been easier! The operator returned our messages within minutes, and answered our enquiries which helped us select our tour.
Date of experience: December 29, 2024
Very easy to book a hold the spot while we made sure everything would fall into place. Liked the payment options when we were ready to actually commit.
Date of experience: December 30, 2024
Reply from TourRadar
Hi Wendi, thank you for your review!
We’re so glad the 48-hour hold feature made booking easy while you finalized your plans. It’s designed to give travelers the flexibility they need to feel confident before committing.
Wishing you an amazing adventure!
The TourRadar Team