Metropolitan Gaming Online Reviews

Terrible site has one of the worst customers services, takes hours for them to join then they have no idea how to help.. withdrawal times are long, just avoid at all cost way better casinos than this.

Date of experience: October 08, 2024

Terrible site. I signed up for a welcome bonus. Nothing showed up. The games just take your money....they don't even pretend to give you any games bonuses or free spins.
To top it all, I tried contacting customer services which promises to answer your queries in under two minutes. I was left with no response. I waited and still nothing. No reply to be had. I decided that this site is a rip off and I won't be giving them any more of my hard earned cash.
Do yourselves a favour. Don't waste your time signing up.

Date of experience: October 04, 2024

I really do not understand the fuss on the negative ratings. Yes the agents could use a little re-training. Are they a con casino? No they're not several time I've hit big wins and mega wins from 40p stake in slingo money train. And it paid out over x2899 the stake I was shocked.
Saturday I placed a withdrawal for £500 first was declined not sure why. However the 2nd attempt was placed Sunday and hit my PayPal account today. People who claim bonuses are not added must be doing something wrong because every time I go to chat when my bonus has not been credited they credit it for me, make sure you speak to them first before using and money deposited otherwise they can't credit the bonus.

Date of experience: August 26, 2024

They restricted my account and asked for a payslip after being a customer for months. I only deposit around £50 a month and earn over 28k yet my account is still restricted. I sent my payslip 8 days ago and customer service keep telling me that it's 48 hours and that my payslips are being reviewed next. Absolutely won't use this company again as I cannot deposit or withdraw!

Date of experience: August 31, 2024

Went on metgaming this morning..first thing that popped up was contact customer support about uploading documents..or they would limit or even block my account….so went on live chat and no reply!!!…went back on in the evening same message popped up…with this went back on live chat for an hour and still no reply!!!!…was gonna say to them that my documents were uploaded in July!!!..until now had no problems….when was not playing got loads messages enticing you to play..and when you were playing it was messages about responsible gambling (make up your mind)..so all i can say is at least the 100s of texts and emails will stop now as I’ve disabled my account!!!!

Date of experience: September 12, 2024

Worst online casino I’ve ever used pestered with emails to play then when you do it says ‘TAKE TIME TO THINK’ haha absolute joke and just awful when you think these online casinos watch your every move and think they have the right to know all your outgoings!!!

Date of experience: September 11, 2024

I really can't understand all these negative reviews. I joined the casino last night. Won 1000 and cashed out and it hit my bank today. I love slingo and their slingos pay out way better than some of the higher end casinos.. love this site and the customer service is great so helpful

Date of experience: May 19, 2024

Absolutely shocking! lots of promotions with codes to use for 'free' spins when depositing. No promotions honoured and when you contact them they say that as you have already used the money to play games - the promotion is 'used' - how is that possible when you have not received 'free' spins and used your own money!- DISGRACEFUL and DISHONEST

Date of experience: June 09, 2024

Requested a withdrawal. Advised 2-6 days. Also withdrawals not processed on a weekend. Any reputable sites you request a withdrawal and it's processed and back in your bank within hours sometime minutes. Not this bunch. Advice is steer clear.

Date of experience: May 10, 2024

Pretty much impossible to get on any bonus boards on here. No fair chances are given as it just eats ur money completely.
Joining up bonus is an absolute CON aswel you have to ask daily for your 100 spins for 5days they're not added unless you ask for them!

Date of experience: May 10, 2024

having spent a consiterate amount on many slots
you will not get any bonus and when /if you do they are as minimal as possible ie 1pound a spin 15 free spins 40p outcome please do not waste your money on this con site absolute rubbish avoid at all cost

Date of experience: October 13, 2023

Just do not join this casino cannot understand how it still as a gaming license .It is run by AG one of the worse companies known to fix all the online casinos they run own The names they flash up as winners are all fake but still they hold onto they UK gaming license not sure how just read the rest of the reviews on trustpilot need I say more they are a embarrassment to the gaming and casino industry Theres better honest online casinos out there But just don't pick this one or any other where AG are involved

Date of experience: August 26, 2024

Wow horrifying customer service and rude chat agents that cut you off for asking questions they can't be bothered to answer. My advice gave with a company that isn't employing rude people absolutely shocking

Date of experience: July 27, 2024

After a few deposits late at night, I hit a blackjack on a £60 box.

The table glitched and kicked me out at exactly that time, and not only did it not pay me the £150 out, they took my £60!

After raising a tech issue and effectively told to shut up and be patient while it was investigated, it took two weeks for a resolution.

Meanwhile, while this was going on, they continuously spammed me offers and promotions.

Their chat support are ruthless, rude, robotic and short. I am extremely baffled how this feral firm have a gambling licence.

Date of experience: November 17, 2023

Joined up using offer deposited cash didn't get the bonus now can't seem to get the withdrawal of my money approved!

Absolute scam AVOID

Date of experience: July 16, 2024

SCAM!! I had £45 on number 8 suddenly it had a technical issue and to my very surprise number 8 came in. I am very angry at this point, however I still played a few more spins and but started screen recording. Had no technical issue on the losing bets but then I had £75 on number 28 and you guessed it, technical issue. Got it on screen record. I raised the issue with the revelavant department which took a week to respond only to tell me that I exceeded my daily loss limit but didn’t explain why I could lose more after the technical issue on number 8. I have everything on screen record.

Date of experience: November 26, 2023

I thought sites like this had died a death years ago. They don't tell you that you have to turn over more than £500 to withdraw your initial £10. Absolute con. Do not deposit money on this site under any circumstances.

Date of experience: May 18, 2024

Was not promised the 100 freespins for 5 consecutive days!
After online chat support they agreed to give me £10 credit or 100 free spins but I must ask for it each day!!
Don't bother with this site, it's NOT WORTH IT!!!

Date of experience: March 30, 2024

I cannot understand all the negative reviews. I have won lots of times on this site and the payout is very fast. They have a good selection of slots to play. One of the best sites in my opinion,

Date of experience: November 17, 2023

Metgaming.com offer 100% bonus on slots that you have to wager 50 times. But they cheat you different way. When you place £1 bet on slot 50p (which is 50% of the bet) will be deducted from your real balance but winning will added to bonus balance only. This is the only site I found that real money being used and winning goes to bonus which you need to wager 50×. Its a proper scam to me watch out guys. I can't believe this big casino chain scaming people like this.

Date of experience: June 16, 2023