How do I verify my account?

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We request Account Verification, or a KYC Check, on an as-needed basis to comply with industry regulations as soon as a player passes transaction thresholds. We may also request KYC checks if we detect unusual activity on your account.

You’ll be notified via SMS and email if you are asked to verify your account. To kick off the process, go ahead and upload all the relevant documentation in the Verification area of your account via desktop or mobile device. It’s preferable to submit scanned documents and screenshots instead of photos taken on a smartphone.

Please note that the verification section will only permit uploads once a verification check has been requested.

Account Verification Explained

The following types of documents are typically required to complete Account Verification:

• Valid Picture ID: Passport, driver’s license, or national ID card. The identification must be a valid, government-issued photo ID. A national authority must have issued your ID card.

• Utility Bill: The utility bill should be less than three months old and reflect the home address you registered on your Spinz account.

• Payment Method: If payment verification is also requested, you should upload a statement at most three months old confirming your payment method(s) and clearly showing the account holder and account number. The following documents are accepted as a form of Payment Method Verification:

  • Bank Transfer: Bank statements should include your name and address and match the details of your Spinz Casino account.

  • Credit Cards: You must provide front and back images of the credit card. You must sign the back of the card. The front image must clearly show the first six (6) and last four (4) digits (1234 56XX XXXX 1234) of the credit card number.

  • E-Wallets: These follow the same general rules as bank statements. These statements should include the same account holder’s name and address as their Spinz account. If your e-wallet provider does not give paper / PDF statements or a digital copy is unavailable, a screenshot of the account details displaying the customer name and address is required.

Tips to Speed up the Process

• Document Details: Sending us the correct documents in the first place will prevent us from needing to follow up with additional requests.
• High-quality Scans Work Best: High-resolution scanned documents will likely achieve verification faster. Images of poor quality or illegible documents are likely to be rejected.