Accessibility

If you have a question regarding the accessibility of our venues, please contact our Customer Experience Team. We aim to respond to questions within 5 working days:

Customer Experience Team Contact Details:

Contact number: 0141 248 3000

Email Us: info@sec.co.uk

Address:

Customer Experience Department

SEC

Freepost

GW6274

Glasgow

G3 8BR

To book accessible tickets for events via telephone, please contact our Box Office team on 0141 576 3230 (open Mon-Fri 9am-2pm).

Accessible tickets can also be purchased on Ticketmaster - follow the link below:

Accessible Tickets: Everything you need to know – Ticketmaster Help

OVO Hydro

We have two dedicated accessible entrances for the OVO Hydro, located at the East Doors and West Doors of the venue. Any customer with accessible requirements is welcome to utilise either entrance, regardless of their ticket location for the event.

The concourse areas on the first two floors of OVO Hydro are fully accessible by lifts.

Important: Venue lifts and escalators can assist customers to the Level 2 concourse area, however most seats on Level 2 and 3 are only accessible by stairs with handrail assistance. Please take this into consideration when booking tickets. People with mobility difficulties are recommended to book tickets within our dedicated accessible seating areas which are fully accessible for all. Alternatively, we would recommend customers book tickets within Blocks 001 - 012 which have no stairs to navigate for access, or Blocks 050 - 058, 201 - 206 or 213 - 218 which have a maximum of 18 stairs with handrail assistance for access.

Key Venue Features

All Entry and Exit doors (East, South and West) for the OVO Hydro are wide for accessible users

Broad, flat, accessible concourse

SEC Armadillo

The main doors into the SEC Armadillo have been widened to provide easier access for wheelchair users. The Stalls can be accessed via corridors from the foyer area of the venue. The Front Circle, Rear Circle and Gallery are accessible by lift.

Key Venue Features

Entry and Exit doors for The Armadillo are wide for accessible users

Accessible Entry and Exit passageway via the first floor of the SEC Centre

Broad, flat, accessible foyer

SEC Centre

The SEC Centre has automatic doors at both East and West entrances. Every hall in the SEC Centre is at ground level, therefore, making every event easily accessible for wheelchair users. The mezzanine, Loch Suite and Meeting Academy are accessible by lifts.

Wide accessible doors at both the East and West Entrances and Exits of the SEC Centre

Automatic Entry Doors to the SEC Centre both East and West entrances

Broad, flat, accessible concourse

All Halls are at Ground Level making them easily accessible

Level 1 of the SEC Centre is also largely accessible with wide open spaces and corridors.

OVO Hydro

Fireproof Lifts with handrails operate to the concourse areas on the first two floors within the venue. Lift door opening dimensions are as follows: 120cm wide

Lifts operate within the Hydro Club to take customers from the ground floor to the bar, restaurant and suite areas. Lift door opening dimensions are as follows: 91cm wide

SEC Armadillo

There are lifts to available to take customers to each floor of the Armadillo. The scenic lifts in the foyer only go as high as Level 3 (Rear Circle). For the Gallery, please use the internal lifts located in the corridors leading to the Stalls. Lift door opening dimensions are as follows:

Scenic Lifts: 111cm wide

Internal Lifts: 80cm wide

SEC Centre

There are lifts available to take customers up to the first, and only other, floor of the SEC Centre, making the building fully accessible. The first is located in the centre of concourse, and the other is located behind the escalator, opposite Hall 5. Lift door opening dimensions are as follows:

Central Concourse Lift: 80cm wide

Escalator Lift: 108cm wide
 

For all three of our venues

If you have your own wheelchair and wish to bring it to an event, you’re welcome to do so. For live events (concerts, comedy events, etc) stewards can store your wheelchair for you during the event.

Our venue does have a limited number of wheelchairs available to borrow, but these are available on a first-come, first-served basis**.

*Please note that wheelchairs can only be borrowed for one event day at a time.*

Collection and drop off is at the following points:

• SEC Centre- Information Desk on the main concourse
• SEC Armadillo- from stewards in the ground floor foyer
• OVO Hydro - the Information Desk on the main concourse

To request a wheelchair in advance of your visit, please fill in the form below;

**Please note: Requests made less than 48 hours in advance of your event may not be received. For requests made within 48 hours of the event, you can still attend the collection point to request a wheelchair, subject to availability.

We support the sunflower lanyard scheme at the Scottish Event Campus.

Wearing a sunflower lanyard highlights to our colleagues that you have a hidden disability without you needing to declare it. If you require any additional support while in attendance, simply make any of our colleagues aware how best they can assist you.

For more information, including how to order a Sunflower Lanyard, please visit: hiddendisabilitiesstore.com.

OVO Hydro

Accessible seating is available within the Arena Bowl and Hospitality Suites. Dedicated blocks have easily accessed viewing platforms where wheelchair users, ambulant accessible customers, and their companions can enjoy excellent views of the stage. These spaces are situated in open, easily accessible areas of the venue.

Wheelchair accessible seats have no steps to navigate, with ground floor spaces being accessible via a ramp, and level 2 spaces being accessible via lift. Ambulant accessible seating has a maximum of 4 steps with handrail assistance for access into the row.

All accessible seating is positioned near exits to the concourse and accessible toilets.

SEC Armadillo

Accessible seating is available in the Stalls area of the SEC Armadillo. Accessible viewing platforms offer wheelchair users, ambulant accessible customers, and their companions excellent views of the stage. These spaces are situated in open, easily accessible areas of the venue.

In addition to the accessible viewing platform, ambulant accessible seating is available within set rows of the Stalls seating areas. These areas have no steps to navigate for access.

All accessible seating is positioned near exits to the foyer and accessible toilets.

SEC Centre

Accessible viewing platforms, accessed via a ramp, are in place for live events hosted within the halls. These offer wheelchair users, ambulant accessible customers, and their companions excellent views of the stage. These spaces are situated in open, easily accessible areas.

The Lomond Auditorium within the SEC Centre has dedicated spaces within the flat seating area of the auditorium, offering wheelchair users, ambulant accessible customers, and their companions excellent views of the stage. These spaces have no steps to navigate for access and are situated in open, easily accessible areas.

All accessible seating is positioned near exits to the concourse and accessible toilets.

Accessible Parking

The main car park is the multi-storey at 10 Stobcross Road, G3 8GS, which is operated by Glasgow City Council.

The car park is open 24 hours and has designated blue badge parking bays spread across levels 0-4. Parking bays cannot be reserved. For more information about this please click here.

The car park has an accessible walkway (59m long) linking it directly to the campus. Lifts are available to gain access to each level of the carpark as well as for exiting and entering the carpark walkway.

Dimensions of the lifts within the car park are; 125cm x 190cm and the door is 90cm wide.

Dimensions of the lifts connecting the walkway to our campus are; 110cm x 130cm and the door is 90cm wide.

The total distances from the multi-storey carpark to each of the venues are as follows:

• OVO Hydro East Accessible Entrance: 109m
• OVO Hydro South Entrance: 188m
• OVO Hydro West Accessible Entrance: 289m
• SEC Centre East entrance: 335m
• SEC Centre Hall 5: 381m
• SEC Centre Hall 4: 435m
• SEC Centre Hall 2: 457m
• SEC Centre Hall 1: 474m
• SEC Centre Hall 3: 560m

Drop off for customers

There is a Drop Off area available, accessed via Stobcross Road, at the rear of the SEC Centre, when an event is taking place in the OVO Hydro, due to the closure of Congress Road to public vehicles.

A courtesy shuttle runs to assist customers from the drop off point to the front of the campus.

Public Transport

Low level trains run frequently between Glasgow Central/Argyle Street stations and Exhibition Centre station. Please note: Argyle Street station is not accessible by lift, so we recommend customers use Glasgow Central station if they require lift access.

On disembarking at Exhibition Centre, a lift is available to take customers to street level. On exiting the station, a covered walkway connects the station to our campus.

It is best to check event timings prior to arrival at www.sec.co.uk/whats-on (usually available 2-3 days before the event), as opening times vary on an event-by-event basis.

We have 2 accessible entrances for access into the OVO Hydro. These are the East Doors (closest to the multi-storey car park) and the West Doors (closest to the train walkway/SEC Centre).

For accessible entry into any other venue on campus, please contact our Customer Experience Team. Please note that customers may have to queue on arrival to enter the venue, even at our accessible entrances.

Please contact our Customer Experience Team for further assistance.

Customer Experience Team Contact Details:

Email Us

Accessible toilet facilities are within easy reach inside any of our 3 venues. These facilities can be accessed using Radar keys, which are available from stewards, or may be purchased from the Information Desk in the SEC Centre and the Information Desk in the OVO Hydro if you wish to have your own.

Stewards located around the venue can help point you to the nearest toilet from your location.

We have two Changing Place facilities on campus; one located on Level 2 of the OVO Hydro, accessible via the concourse lifts, and the other located inside the East entrance of the SEC Centre on the ground floor.

SEC Centre Changing Places (above) 

OVO Hydro Changing Places (above) 

Both Changing Place facilities include the following facilities:

• Changing Bed - Height Adjustable, Adult Sized, Free Standing
• Hoist - Ceiling, Loop (personal straps required)
• Peninsular Toilet
• Washbasin Height Adjustable
• Non-Slip Floor
• Floor Space (OVO Hydro) (sq. m) - 10
• Floor Space (SEC Centre) (sq. m) - 12
• Emergency Alarm
• Privacy Screen

If you require to use this facility outwith event/venue opening hours, please contact us: 0141 248 3000 /  Email Us