ASSOSA UNIVERSITY

COLLEGE OF COMPUTING AND INFORMATICS

DEPARTMENT OF INFORMATION SCIENCE
Practical attachment Commercial Bank of Ethiopia Lumame Branch

Prepared By: -. ZEMENU AGEDIE...............................................................ID.RU3166/14

Advisor.Mr. Mekdes.D

November.03/2017
 CHAPTER: ONE.INTRODUCTION
1.1 Background of the Organization
The service of banking was started many years ago in Ethiopia. It dates back to the establishment of the bank of
Abyssinia in1906.The history of Commercial Bank of Ethiopia (CBE) dates back to the establishment of the State
Bank of Ethiopia in 1942. CBE was legally established as a share company in 1963. In 1974, CBE merged with the
privately owned Addis Abeba Bank. Since then, it has been playing significant roles in the development of the
country. Currently CBE has more than 37.9 million account holders in its more than 1842 branches and the
number of Mobile and Internet Banking users also reached more than 6.6 million and 37k. Active ATM card
holders reached more than 8.3 million and 17 million CBE Birr users.
1.2.1 MISSION ORGANIZATION

.The bank is committed to maximizing shareholder value through enhanced financial inter mediation and UN paralleled
customer satisfaction.
.The bank deploys motivated, skilled and disciplined employees providing bank products and service that meet international best
practice and standard
.It is strongly believing that reliability and public confidence is the base of the bank succes

1.2.2VISION ORGANIZATION
.To become a world class commercial bank by the year 20
1.2.3 VALUES ORGANIZATION

.Corporate citizen ship

.teamwork and collaboration

. .Employee satisfaction
.Customer satisfaction
.Public trust
.Values for money
.Quality service
1.2.4 OBJECTIVE ORGANIZATION
Attends customers request at outlet/ branches, promote CBE products and hunts new customers, assess customer need and
forward any new products development ideas to the supporting team/business officer.
Commercial bank of Ethiopia lumame branch has the following objectives
. To maximize customer satisfaction
.To develop competence with other private banks
.To build change for all bank staffs
.To establish performance base incentives
.To deposit mobilization service
.To enhance and facilitate the development of the country
.To maximize profit of the bank by creating differences
1.5 Strength, weakness, opportunity and treat (SWOT) analysis of the Organization CBE
1.5.1 STRENGTH
.Smooth relationship and communication among staff to staff to group team and management.

.Relatively positive progress of staff awareness on the deposited mobilization strategies,

.Good marketing activity recording and evaluation

.Large number of customer
.Administrate many numbers of employees
.High capital capacity
1.5.2WEAKNESS
.Lack of coordinating deposit mobilization team’s activities properly
. Lack of exhaustively scanning the marketing environment when preparing.
. Inconsistence of staff’s effort on marketing activities
. Not performing some of the duties on the action plan lack of proper follow up of another bank
1.5.3 Opportunity
.Increasing volume of foreign remittance
.Administrative organization support. increasing of governmental budget reputation [public confidence] of CBE

.Increase the awareness people on saving.

.Foreign direct investment
.Rapid growth of the country.
1.5.4 Threat
.Compotators share of the market (entrance of new private bank)
.Poor credit culture
.Unfair competition between banks to control the market share.
.Limited employment honesty
.Leaders made problem of corruption
1.6 Problem that affect the organization at current time and its critical issue
.Lack of resource (stamps, telephone, photo copy machine, printer, scanner etc.)
.Procedure is not clear.
.Procedures didn’t update timely.
.Connection problem.
1.7 suggested solution or measures to be taken to solve or at least minimize the problem
.Allocate enough funds.
.Change old properties by new one.
.Purchase enough resource & using the existing resource effectively &efficiently.
.As much as possible set the procedures in easy way.
.Update procedure timely.
.Solve the network problem by contacting the concerned body.
CAPTER: TWO Activity Report
2.1 Back ground of the department
Lumame branch set Amhara region . When it comes to Commercial Bank of Ethiopia (CBE lumame branch it was established in
January 2001 from its beginning if gives different services for society or customers. In the company there are different
departments that are engaged in performing the company’s day to day activities among this departments Customer service is one
of the sectors of commercial bank of Ethiopia. It performs its duties and responsibility by setting specific and feasible goals and
objectives which support to speed up customer satisfaction and profit maximization of the bank.
2.3 OBJECTIVE
The main objective of this practical attachment course is producing qualified, confident and competent students.
2.3.2 Specific Objective of the Internship
Benefiting students, by improving their skill and knowledge, increasing problem solving capacity, changing attitude and for
preparing graduation paper.
.To get job Opportunities.
.It will minimize training cost incurred by employers.
.To change the Theoretical Knowledge to Practical Reliable Work.
.To increase our efficiency for the future.
.To know the rule and regulation of work place.
2.5 MAIN BODY CBE
2.5.1 Commercial Bank of Ethiopia Birr (CBE BIRR)
Mobile Money is an electronic wallet service, available in many countries, that lets users store, send and receive money using their
mobile phone. It’s safe, easy electronic payments make Mobile Money a popular alternative to bank accounts. It
can be used on both smart phones and basic feature phones. Parties involved in CBE BIRR.
CBE (Service Provider)
A Service Provider is the identity that is managing the mobile money transfer and payment services and solutions.
A Service Provider can have multiple SP Operators to conduct business operations or transactions.
Organization
Organization has unique short code in the system which can be used to identify an organization in the service request. It can have
multiple operators to conduct business operations via web or initiated services from handset.
In CBE birr, an organization can be CBE branch, an agent, a merchant, bill companies, etc.
Customer
Customer is a person who consumes Mobile Money services, and is managed by the Service provider.
2.6 Advantages of CBE Birr Services
.Withdraw or deposit money in near by agent
.No need for a bank account.
.Access financial service by mobile phone number.
For Merchants
.Reduce the need for additional cashier due to large volume of cash transaction.
.Lessen the risk of accepting forgery notes.
.Increase employee’s efficiency by reducing dissatisfaction.
.Reduce risk of theft.
For customers:
.Reduce risk of accepting forgery Birr.
.Reduce cost of travelling to banks.
.Reduce risk associated with carrying cash.
.Enables to pay anywhere and anytime.
For CBE
Creates cashless societs
CHAPTER: THREE ATTACHMENT EVALUATION
3.1 Rational of practical attachment
All universities and colleagues have their own program and method way of teaching. One way training the two trainers is by
sending their student to different organization for practical learning. This way of teaching is very important for trainers to know
what the real world look like by the graduation ad prepare themselves for that environment. Practical attachment has much
significance for under graduate students that they are like me because world of work environment. there are many problems that to
be faced and its
Different from organization to organization as well as person to person it’s good for student in order to see the real world with
what they are study before graduation. It also helps the student to upgrade their knowledge as well as how to solve problem with
co-operating other of the department.
Specifically, this attachment helps me by the following things;
To apply knowledge that, I get in university and another real world. The main Objective of this practical attachment are : -
.To understand the working environment.
.To understand how to construct network infrastructure.
.To understand maintenance
.To obtain the deep knowledge.
.To understand how to be effective and efficient on the work.
.To provide experience that will enable to achieve a breadth of understanding that will form a frame work or agenda for final
year of study.
.To enabling students to relate theoretical concept with practical situation
.To know what is expected from each worker to realize the organization cardinal issues, and the like in process/department/.
3.3 Relevance of Organization and my activity to my study
My organization and my activities are somewhat relevant in enabling me to observe the vision, mission, Objective and SWOT
analysis of the organization and problem of the organization with their suggested solution and major responsibilities of the
department. It also helps me write the practical attachment report in good manner. In addition, the organization and my activities
are related to know how the hierarchies the administration level and main for head the office. Finally, organization and my
activities are cooperatively significant to improve my ability in much aspect to my study.
3.4 Applicability of The Theory and other In class Real world
Even if there is some difference with some course, the theory that I have been learned in class are directly applicable to the real
work environment specially introduction to management,
1. INTRODUCTION TO MANAGEMENT Bank: that lead me to produce a paper in the role one, their function, how the plan
implements over working in sequential order.
2. BUSINESS COMMUNICATION; how to communicate with other and organizational environment either upward, down ward
communication system. to prepare payroll for organization
3. PRINCIPLE 1AND 2 ACCOUNTING; to prepare payroll for organization
4. PRINCIPLES OF MARKETING: to understand all about marketing mix elements (product price, place, promotion)
5. CONSUMER BEHAVIORS: To knows consumers and the processes they use to choose, use (consume), and dispose of
products and services, including consumers' emotional, mental, and behavioral responses.
3.5 Major problems I faced during the attachment
.Transportation
.Not enough written document about the organization
.Problem related with adaption of working environment
.difficulty to get the right organization and right department within the organization at the right time that is related to my field of
study
.Some employees were not interested in giving information and sharing their experiences.
.There is inefficiency of some materials.
.Lack of electric power to perform in proper manner my practical attachment.
.Shortage of money when I gone to the company for transportation
PART:4 Conclusion
4.1 Conclusions
Commercial bank of Ethiopia is one of the most popular financial institutions in the country that was established earlier. CBE has
its own mission, vision, values and objective. It is also present the detail descriptions in the assignment that carried on the SWOT
analysis more or less discussed and also all of its workers with respect to the expansion of its branch within the country and
outside the country and also its usage of international money transaction. The bank must update its written SOFT copy and HARD
copy documents that used to describe the organization general activity that gives brief information for external.
.It also helps students easily adopt working environment.
, It should use technology and technological equipment. To achieve its objectives all, the departments contribute to the general
objective of the organization.
.I play some role in the department and the organization to practice for myself the real-world work and carry out some
responsibilities
.It should arrange idea sharing time by the organization members. It's also better to tolerate challenges and some conflicts made
by the members.
.Hiring employees according to their related profession to solve some error and work delay
.Its better peaceful relationship and coordination among staff member.
THANK YOU