Health Care

Management

IIIM, Charusat
CHARUSAT HOSPITAL
 Vision & Mission of CHARUSAT Hospital
Vision:
To become a premiere organization by providing hi-tech, high quality
healthcare services by research and innovations.
Mission:
To work towards the amelioration of human lives by providing healthcare
services to all the strata of the society by establishing world class
hospitals, satellite clinics and training centers.
Hospital Management Functions & Strategic Planning

1. Preparatory Phase(Planning to
Plan)
2. Situational Analysis
3. Identify Needs or Problems
4. Planning
5. Implementation
6. Evaluation
7. Communication
1. Preparatory Phase(Planning to Plan)
The preparatory phase of hospital management is a
critical stage that lays the foundation for the smooth
functioning of a hospital. It involves a series of
activities that are undertaken before the hospital
becomes operational. Some of the key components
of the preparatory phase of Charusat Hospital
management includes:
1. Assessment of Needs
2. Design and Construction
3. Equipment and Supplies
4. Regulatory Compliance
5. Staffing Recruitment and Training
 1. Preparatory Phase(Planning to Plan)
1. Assessment of Needs: This involves determining the healthcare needs of the
community and identifying the services that Charusat hospital should provide to
meet those needs.
2. Design and Construction: This involves designing and constructing the hospital
facility, taking into consideration factors such as patient flow, safety, and infection
control.
3. Equipment and Supplies: This involves procuring the necessary medical equipment
and supplies needed to run the hospital.
4. Regulatory Compliance: This ensuring that the hospital meets
involves necessary regulatory all the necessary
certifications.
requirementsand obtains licenses and
5. Staff Recruitment and Training: This involves recruiting and training the necessary
staff, including physicians, nurses, and support staff.
 2. Situational Analysis

As a management
function, situational analysis is
a management
hospital process in that
assessing internal involves and
the factors affect external the
that
performance and outcomes. hospital's
 2. Situational Analysis
Here are some points that might be considered in a Situational Analysis of Charusat Hospital:
Internal Factors: Internal factors that affect Charusat Hospital include the hospital's
culture, organizational structure, leadership, resources, and performance metrics. Hospital
management must assess these factors to ensure that they align with the hospital's goals and
objectives and that they are effective in supporting the delivery of high-quality healthcare
services.
External Factors: External factors that affect Charusat Hospital include the regulatory
environment, economic conditions, demographic trends, technological advancements, and
competition from other healthcare providers. Charusat Hospital must assess these factors
to ensure that the hospital is responsive to changes in the external environment and that it
remains competitive in the healthcare market.
 3. Identify Needs or Problems
Identifying needs or problems is a process that
helps to improve the quality of healthcare
services and the overall performance of the
hospital. Some of needs or that
problems Charusat Hospital may
identify are:
1. Patient Care
2. Staff Management
3. Patient Experience
4. Financial Management
 3. Identify Needs or Problems
1. Patient Care: Charusat Hospital needs to ensure that patients receive high-quality care that is both
effective and efficient. This can include minimizing wait times, ensuring timely and accurate
diagnoses, and providing appropriate treatment and follow-up care.
2. Staff Management: Charusat Hospital rely heavily on skilled and competent staff members,
including doctors, nurses, and administrative staff. Managing staff schedules, workloads, training,
and performance evaluations are crucial for maintaining a motivated workforce.
3. Patient Experience: The patient experience is a critical aspect of hospital management. Charusat
Hospital provides a welcoming and supportive environment, ensure clear communication with
patients and their families, and provide timely and efficient care. Patient satisfaction can impact on
Charusat hospital's reputation, revenue, and ability to attract and retain staff.
4. Financial Management: Managing the financial aspects of running a hospital can be complex and
challenging. This includes managing budgets, billing and coding, revenue cycle management, and
financial forecasting.
 4. Planning
Planning is an essential function of hospital
management. It involves establishing goals and
objectives, developing strategies and action
plans to achieve those goals, and allocating
resources to implement those plans. Some ways
in which planning is essential for Charusat
Hospital are:
1. Establishing Goals & Objectives
2. Strategic Planning
3. Resources
4. Risk Management
 4. Planning
1. Establishing Goals and Objectives: Planning helps Charusat Hospital to define the organization's
mission, vision, and objectives. This includes setting specific and measurable goals for patient care,
financial performance, quality improvement, employee satisfaction, and other areas of the hospital's
operations.
2. Strategic Planning: Charusat Hospital needs to develop a long-term strategic plan to guide the
hospital's growth and development. This involves assessing the current state of the hospital's,
identifying opportunities for improvement, and developing a plan to achieve the hospital's long-term
objectives.
3. Resources: Planning also involves allocating resources such as staff, equipment, and finances to ensure
that the hospital can meet its goals and objectives. This requires careful analysis of the organization's
needs and priorities.
4. Risk Management: Planning also involves identifying potential risks and developing strategies to
mitigate those risks. This can include developing emergency response plans, ensuring that appropriate
insurance is in place, and identifying potential legal and regulatory risks.
 5. Implementation
Implementation is a function of
crucial managementthat hospital putting
involves
strategies into action to achieve the plans
hospital's and
goals
and objectives. It is the process of executing plans
and allocating resources to achieve the desired
outcomes. Some of the key aspects of
implementation as a function of hospital
management in Charusat Hospital are:
1. Execution of Plans
2. Problem Solving
3. Continuous Improvement
4. Quality Management
 5. Implementation
1. Execution of Plans: Implementation involves executing the plans developed during the planning phase,
which may include changes to the Charusat Hospital's operations, processes, or infrastructure. This
requires effective communication, collaboration, and coordination among staff, departments, and
stakeholders.
2. Problem Solving: Implementation often involves overcoming challenges and addressing problems that
arise during the process. Charusat Hospital must be able to adapt to changing circumstances and take
corrective action when necessary to ensure that the desired outcomes are achieved.
3. Continuous Improvement: Implementation is an ongoing process that requires continuous improvement
to achieve the hospital's objectives. This involves monitoring and evaluating outcomes, identifying areas
for improvement, and making changes to the plans and strategies as needed.
4. Quality management: This function involves implementing processes and procedures that ensure that the
hospital delivers high-quality patient care that is safe, effective, timely, patient-centered, equitable, and
efficient. This includes measuring and monitoring patient outcomes, identifying opportunities for
improvement, and implementing best practices.
 6. Evaluation
Evaluation is an important function of hospital
management that involves assessing the effectiveness
and efficiency of the hospital's operations, processes,
and services. It is a continuous process of gathering
and analyzing data to identify areas for improvement
and make evidence-based decisions. Some of the key
components of evaluation as a function of hospital
management in Charusat Hospital includes:
1. Performance Measurement
2. Resource Utilization
3. Decision Making
4. Quality Improvement
 6. Evaluation
1. Performance Measurement: Evaluation involves measuring the Charusat Hospital's performance
against established goals, objectives, and standards. This includes tracking key performance
indicators, such as patient outcomes, patient satisfaction, financial performance, and quality of care.
2. Resource Utilization: Charusat Hospital must ensure that resources are utilized efficiently and
effectively. This includes monitoring and controlling costs, reducing waste, and improving resource
allocation.
3. Decision Making: Evaluation provides Charusat Hospital with the information needed to make
evidence-based decisions about the hospital's operations, processes, and services. This helps the
hospital to identify areas for improvement and develop strategies to improve performance.
4. Quality Improvement: Charusat Hospital must continuously monitor and improve the quality of
patient care. This includes identifying opportunities for improvement, implementing evidence-based
practices, and monitoring the impact of interventions on patient outcomes.
 7. Communication
Communication is a critical function of hospital
management, as effective communication is necessary for
ensuring the safe and efficient delivery of healthcare
services to patients. Hospital management is responsible
for overseeing the operations of the hospital, including
managing staff, finances, resources, and patient care.
Effective communication is necessary to ensure that all
stakeholders, including hospital staff, patients, and
families, are informed and involved in decision-making.
Some specific ways communication within
functions Charusat Hospital includes:
1. Communication with External Stakeholders
2. Communication Among Hospital Staff
3. Communication with Patients & Families
4. Crisis Communication
 7. Communication
1. Communication With External Stakeholders: Charusat Hospital must communicate with external
stakeholders, such as insurers, regulators, and community organizations, to ensure that the hospital is
meeting regulatory requirements, managing finances effectively, and providing high-quality care.
2. Communication Among Hospital Staff: Effective communication among Charusat Hospital's staff is
essential for ensuring that patient care is coordinated and of high quality. The Hospital is responsible for
establishing and enforcing communication protocols, such as regular staff meetings, shift handoffs, and
electronic medical record systems, to facilitate communication among healthcare professionals.
3. Communication with Patients and Families: Charusat Hospital is responsible for ensuring that patients and
families are informed about their care, treatment options, and progress. Effective communication with
patients and families can help reduce anxiety, improve patient satisfaction, and enhance patient outcomes.
4. Crisis Communication: Charusat Hospital must be prepared to communicate effectively in times of crisis,
such as a natural disaster or a public health emergency. This includes communicating with staff, patients,
families, and external stakeholders to ensure that everyone is informed and safe.
 8. Re-Planning & Decision Making
Re-planning & Decision-making are critical
functions of hospital management, as they ensure
that the hospital operates efficiently and effectively,
and provides high-quality care to patients. Hospital
management is responsible for making decisions that
affect every aspect of the hospital, from patient care
to financial management to staffing. Some specific
ways re-planning and decision making function
within Charusat Hospital includes:
1. Allocation of Resources
2. Financial Planning
3. Decision-Making during Crisis
 8. Re-Planning & Decision Making
1. Allocation of Resources: Charusat Hospital must make decisions about how to allocate
resources, including finances, staff, and equipment, to ensure that the hospital operates
efficiently and effectively. This includes making decisions about staffing levels, capital
expenditures, and purchasing decisions.
2. Financial Planning: Charusat Hospital’s managers must analyze financial data to determine the
hospital's financial position and develop strategies to improve profitability. This includes
developing budgets, forecasting revenue and expenses, and implementing cost-saving
measures.
3. Decision-making during crisis: Charusat Hospital must be prepared to make decisions quickly
and effectively during crisis, such as natural disasters, public health emergencies, or other
unexpected events. This includes developing contingency plans, coordinating with external
stakeholders, and communicating effectively with staff, patients, and families.
 Conclusion
Effective hospital management functions and strategic planning are crucial for the success
and sustainability of a healthcare organization. Hospitals must have strong leadership that
can create a clear vision, establish goals, and implement strategies that align with the
organization's mission and values.
Hospital Management functions are essential for the efficient and effective operation of
healthcare organizations. These functions encompass a range of activities, including finance
and budgeting, operations management, human resources management, quality
improvement, and risk management.
Effective hospital management requires strong leadership, clear communication, and a focus
on patient-centered care. Hospital administrators must be able to balance competing
priorities, such as providing high-quality care, managing costs, and ensuring regulatory
compliance.
Thank you!