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Content Strategy

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Mash World

Content Strategy
General Objectives
• Increase in organic traffic to the website
• Increase in audience engagement
• Increase in brand awareness
• B2B lead generation and acquisition
• Become credible thought leaders in the industry
• Demonstrate the quality of our performance
• Create a sense of loyalty for existing customers
Audience Personas
• Older Marketing Professionals, Entrepreneurs, Business Owners, Communication Managers
• Challenges:
– Gaining competitive advantage

– Unawareness of how important Digital Marketing is for the health and growth of their business
– Keeping up with the fast paced market trends

– Their knowledge about Digital Marketing techniques may be scarce


– Fear of the high cost of outsourced Digital Marketing services

– Navigating client relationships and communications


– They depend on outdated tactics to generate leads

• Preferred forms of content:


– Informative, organized, easy to read, dual language, short,
Brand Voice
Posts on all platforms should convey the image of Mash World as;
• Passionate with a high sense of creativity
• Humorous and connected with people’s daily lives
• Professional without being robotic, personified to be the kind of company you want to see succeed
• Conversational and educational
Content Pillars
• Use hashtags (i.e. #SundayFunDay, #MotivationalMonday, #TipTuesday, #WisdomWednesday,
#ThrowbackThursday…etc.)
• Engaging; ask questions, create polls, give chances for the audience to voice out their opinions
• Informative; provide relevant tips, trivia and how-to guides useful to the readers
• Cover various industries in our topics to convey our understanding the different needs for each industry
• Entertain with fun videos and content
• Inspire by tapping into societal trends and values
• Optimize posts for each platform (i.e. creating enticing lead-in that lets the reader know what the post is about
and how it will provide value)
• Provoke curiosity; speak directly to the challenges of our audience
Channel Plan
Frequency Best
Channel Formats Themes Tactics
/Week Times

Events, customer interaction, • Content Teasers


1:00 P.M. business health, viral trends, • Sharing videos
Facebook 7-10 Video-Image-Text
4:00 P.M. crowd sourced content, • Engagement
creativity • Showcase campaigns

Making-of, bloopers, behind- • Catchy headlines


Wed-Thurs
the-scenes, recaps, best-of • Educational content
YouTube 1 12 P.M. Video
countdowns, trailers, Vlogs, • Humor
3 P.M.
teasers • Keeping up with trends, viral content

Company bio, distributor • Business articles


7:00 A.M.
LinkedIn 7 Info graphs-Text testimonials, industry news, • Career related articles
5:00 P.M.
motivation • Company related articles

Help Channels
(Quora, Reddit… As Needed As Needed Text-Links NA NA
etc.)
• Creative subject lines and CTA’s
Tues All of the above (depending
E-mail 1
11 A.M.
Text-Links-Info graphs
on buyer stage) • Show appreciation in milestones
• Provoke curiosity with content teasers
Content Types Per Buyer Stage
Buyer Stage Objective Content Types
• Infographics
• Short Blog Posts
Start a relationship with prospects by providing useful
Awareness • Checklists
information and helpful tools.
• Templates/Mind Maps
• Tip Sheets/Guides
Milestone 1: Analysis, Editing, & Reiteration
• Educational Blog Posts
• Case Studies
Show our expertise, and emphasize the importance of
Consideration • Online Course Video
digital marketing for all industries.
• Curated Content
• FAQ

Milestone 2: Analysis, Editing, & Reiteration

• Benefits of working with us


Give the subscribers convincing reasons why they • The cycle/process of our work
Conversion
should hire us for their digital needs. • Testimonials
• Free consultation
Content Topic Examples

• If Your target audience is everyone, you’re marketing wrong


• How to design a persona tailored for Content Marketing
• The right content type by demographic
• Why defining your brand tone is a trial and error process
• Why a blog is important for any business
• The difference between B2B and B2C Digital Marketing
• The importance of Digital Marketing for your business
• Cost effective, high value ROI tactics in Digital Marketing
E-mail Content
Primary E-mails (Personalized)
Automatic content that will be sent according to each subscription, regardless of the weekly informational content;

Type Description

Introductory E-mail Thanking them for subscribing and explaining what to expect from your emails.

Feedback This email should come when a subscriber downloads content from our website.

Final Check-In E-mail Follow up after 30 days to make sure subscribers find the information they are sent is useful.
Secondary E-mails
Content that will be sent on a weekly basis, one e-mail per week;
Buyer Stage Content Types Objective
• Infographics
• Short Blog Posts
Start a relationship with prospects by providing useful information
Awareness • Checklists
and helpful tools.
• Templates/Mind Maps
• Tip Sheets/Guides

• Educational Blog Posts


• Case Studies
Show our expertise, and emphasize the importance of digital
Consideration • Demo Video
marketing for all industries.
• Curated Content
• FAQ

• Benefits of working with us


• The cycle/process of our work Give the subscribers convincing reasons why they should hire us
Conversion
• Testimonials for their digital needs.
• Free consultation
Website Content
Website Content
Where would all this content appear, in the context of a website?

Step Description

Reach Advertising; sponsored content; guest posts; social media

Teach Blog posts; resource library; podcast; newsletter

Sell Company/org info; product pages; testimonials; FAQs

Support Knowledge base; documentation; messenger bots; live chat

Retain Reminder emails; customer-only newsletters; customer account page

Reward Customer stories; invite-only virtual events

Refer Refer-a-friend programs; promotions; contests


Suggested Mapping For Each Step
Step Description

Reach Landing pages for ad campaigns

Teach Blog

Sell Home page; About Us page; Product/Service page; FAQs page; Contact page

Support Help page

Retain Customer account page

Reward Loyalty program

Refer RefContests page


Thank You!

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