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    ISM-06 (Global E-Business and Collaboration)

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    hats1234
    This document discusses various types of information systems used by managers, including transaction processing systems, business intelligence systems, decision support systems, and executive support systems. It also covers systems for linking the enterprise such as ERP, SCM, and CRM systems. The document defines e-business, e-commerce, and e-governance and their importance. It discusses collaboration, tools for collaboration like email and social networks, and requirements for effective collaboration. Finally, it describes the functions of an information systems department.

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    ISM-06 (Global E-Business and Collaboration)

    Uploaded by

    hats1234
    24 views31 pages
    This document discusses various types of information systems used by managers, including transaction processing systems, business intelligence systems, decision support systems, and executive support systems. It also covers systems for linking the enterprise such as ERP, SCM, and CRM systems. The document defines e-business, e-commerce, and e-governance and their importance. It discusses collaboration, tools for collaboration like email and social networks, and requirements for effective collaboration. Finally, it describes the functions of an information systems department.

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    ISM-06 (Global e-business and collaboration)

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    This document discusses various types of information systems used by managers, including transaction processing systems, business intelligence systems, decision support systems, and executive support systems. It also covers systems for linking the enterprise such as ERP, SCM, and CRM systems. The document defines e-business, e-commerce, and e-governance and their importance. It discusses collaboration, tools for collaboration like email and social networks, and requirements for effective collaboration. Finally, it describes the functions of an information systems department.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    24 views31 pages

    ISM-06 (Global E-Business and Collaboration)

    Uploaded by

    hats1234
    This document discusses various types of information systems used by managers, including transaction processing systems, business intelligence systems, decision support systems, and executive support systems. It also covers systems for linking the enterprise such as ERP, SCM, and CRM systems. The document defines e-business, e-commerce, and e-governance and their importance. It discusses collaboration, tools for collaboration like email and social networks, and requirements for effective collaboration. Finally, it describes the functions of an information systems department.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    of 31

    Information systems for managers – S06

    Global e-business and collaboration

    1
    Previous Session
    • Meru Cabs case study
    • Business process at Meru Cabs
    • How IT enabled transformation of business

    2
    Introduction
    • Types of information systems
    • Systems for linking enterprise
    • e-business, e-commerce, e-governance
    • Collaboration
    • Systems and tools for collaboration
    • IS department and functions

    3
    Types of Information Systems
    • Transaction Process Systems(TPS)
    – For operational managers. e.g Payroll transaction processing system
    • Business Intelligence Systems(BI)
    – For middle level managers and will help in decision making
    – It is normally in the form of reports and dashboards
    – TPS supply summarized date to the BIS or MIS.
    – E.g. Informatica
    • Decision Support Systems(DSS)
    – Support non-routine decision making.
    – DSS bring in information from external sources such as current stock prices or
    product prices of competitors
    – Systems use a variety of models to analyze data.
    • Executive Support Systems(ESS)
    – For senior level managers who use these along with BI
    – Reports and dash boards in form of charts and graphs
    – They are reviewed periodically( weekly ,monthly, quarterly etc.)
    4
    Transaction Processing System
    A transaction processing system collects and
    stores data about transactions and sometimes
    controls decisions made as part of a
    transaction. The transaction is the activity
    that changes stored data, examples of such an
    activity would be using a credit card, making a
    reservation or making a cash withdrawal at an
    ATM.

    5
    Transaction Processing System

    6
    Business Intelligence System

    ETL - Extract, Transform and Load 7


    Decision Support System
    A decision support system (DSS) is a computer
    application that analyzes business data and
    presents it so that users can make business
    decisions more easily.

    8
    Executive Support System or Executive Info System [EIS]
    Executive Support System (ESS) is a reporting tool
    (software) that allows you to turn your organization's
    data into useful summarized reports.
    An executive information system (EIS), also known as an
    executive support system (ESS), is a type of management
    information system that facilitates and supports senior
    executive information and decision-making needs. It
    provides easy access to internal and external information
    relevant to organizational goals.

    9
    Systems for Linking Enterprise
    • Specific to that organization
    • ERP( Enterprise Resource Planning) systems
    • Supply Chain Management (SCM) Systems
    – Inter organisational system
    • Customer Relationship Management(CRM) Systems
    Used to optimise
    – Revenue and profits
    – Customer satisfaction
    – Customer retention
    – Customer expansion

    10
    Enterprise Resource Planning (ERP)

    11
    Supply Chain Management (SCM)

    12
    Customer Relationship Management (CRM)

    13
    Systems for Linking Enterprise(contd.)

    • Knowledge Management (KM) Systems


    – Knowledge acquisition
    – Knowledge retention
    – Knowledge dispersion/distribution
    – Proficiency building
    – Continual improvement
    – Customised knowledge building
    • Intranet and Extranet for information sharing

    14
    Functional areas of processes

    Suppliers and customers


    business partners

    Enterprise sys.

    Supply chain processes


    Customer
    management
    relationship
    management

    Knowledge mgmt sys

    Sales and Mktg production Finance HR

    15
    E-business
    • Use of digital technology and the internet to
    execute major business processes in the
    enterprise. E.g. Alibaba.com
    It includes
    – Activities for the internal management
    – Coordination with suppliers
    – Coordination with customers and also
    – E-commerce

    16
    E-commerce
    • It is that part of the e-business that deals with buying and
    selling goods and services over the internet. E.g. Flipkart,
    Amazon
    It includes market transactions
    Advertising
    Marketing
    Customer support
    Security
    Delivery
    payment

    17
    E-governance
    • Application of internet and networking
    technologies to digitally enable government
    and public sector agencies’ relationship with
    citizens, business and other groups of
    government

    18
    E-governance

    19
    Collaboration
    • In simple term it is team work
    • It is working with others to achieve shared goals
    or/and explicit goals
    • Ranging from “one to one” to “many to many”
    • It is dovetailed in all processes
    • The extent and magnitude varies depending on
    task
    • Could be internal to organization or external or mix
    of both
    20
    Relevance of Collaboration
    • Changing nature of work
    • Growth of Professional work
    • Changing organization of the firm
    • Changing scope of the firm
    • Emphasis on innovation
    • Changing culture of work and business

    21
    Business benefits
    • Improved productivity
    • Improved Quality
    • Innovation
    • Improved customer service
    • Improved customer base

    22
    Requirements for effective collaboration

    • Collaboration capability
    – Open culture
    – Decentralized structure
    – Breadth of collaboration
    • Collaboration Technology
    – For implementation and operations
    – For strategic planning
    Other extreme of good collaboration is “command
    and control”
    23
    Tools and Technology for Collaboration

    • e-mail
    • Instant messaging
    • Social network
    • Blogs
    • WiKi
    • Virtual worlds

    24
    25
    Internet based collaboration environment

    • Virtual meeting systems(skype)


    • Google apps and sites
    • Microsoft share-point
    • Lotus notes

    26
    27
    Time Space Matrix
    Same time Different time

    Same Team rooms,


    Place Face to face displays etc.

    Different Audio or video Asynchronous


    place conferencing conference groups

    28
    Evaluation of Collaboration Tools
    • Requirement analysis
    • Cost factor
    • Feasibility analysis
    • Time space matrix study
    • Software requirement analysis wrt cost
    effectiveness
    • Security considerations

    29
    Information Systems Department
    • Also called IT department in some forms
    – Programmers
    – System analysts
    – Information system managers
    – Chief information officer
    – Chief security officer
    – Chief Privacy officer
    – Chief knowledge officer
    There is no fixed organization structure for IS.
    30
    Summary
    • Types of information systems
    • Systems for linking enterprise
    • e-business, e-commerce, e-governance
    • Collaboration
    • Systems and tools for collaboration
    • IS department and functions

    31

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