Organizational Citizenship Behaviour
Organizational Citizenship Behaviour
Organizational Citizenship Behaviour
behaviour.
By Group 3
Akshat,
Anukool,
Apoorva,
Mohit
and
Snigdha.
What is OCB?
1. Altruism
2. Courtesy
3. Sportsmanship
4. Conscientiousness
5. Civic virtue.
Altruism
Altruism in the workplace consists essentially of
helping behaviors. These behaviors can both be
directed within or outside of the organization. There is
no direct link, or one-to-one relationship, between
every instance of helping behavior and a specific gain
for the organization. The idea is that over time, the
compilation of employees helping behavior will
eventually be advantageous for the organization.
Altruism example
Courtesy
Courtesy has been defined as discretionary behaviors that aim at
preventing work-related conflicts with others. This dimension is a
form of helping behavior, but one that works to prevent problems
from arising. It also includes the word's literal definition of being
polite and considerate of others. Examples of courteous
behaviors are asking fellow employees if they would like a cup of
coffee while you are getting one for yourself, making extra copies
of the meeting agenda for your teammates, and giving a
colleague ample notice when you alter something that will affect
them.
Sportsmanship
Sportsmanship has been defined as a willingness on the part of
the employee that signifies the employee's tolerance of less-than-
ideal organizational circumstances without complaining and
blowing problems out of proportion. Organ et al.further define
sportsmanship as an employee's "ability to roll with the punches"
even if they do not like or agree with the changes that are
occurring within the organization. By reducing the number of
complaints from employees that administrators must deal with,
sportsmanship conserves time and energy.
Conscientiousness