UNIT 5 TASK 3 ABIGAIL HAGAN

643008
 INTRODUCTION
This report looks at case studies on how working practice are used to successfully meet individuals needs. It
looks further on how agencies work together to meets individual care and support needs their roles and
responsibilities of key professional on multidisciplinary team, as well as maintaining confidentiality and
managing information. It investigates the roles of professionals and how they work together to provide the
care and support necessary to meet individual needs. Professionals might do this by working together.
A multidisciplinary team- this is a group of health and social care workers who ate members of different
disciplines (professions e.g. psychiatrists, social workers, etc.), each providing specific service to the
patients. The team members independently treat various issues a patients may have focusing on the issues in
which they specialize. 
Multi agency working- this is an effective way of supporting children's and families with additional needs
and helping to secure real improvements in their life outcomes. It involves a multi-agency panel meeting on
a regular basis to discuss those with additional needs who would benefit from multi agency input. In some
cases, work is carried out by panel members. Others panels take a more strategic roles, employing key
workers to lead on casework
Multi-agency teams work together to deliver an effective and comprehensive service by uniting practitioners from
diverse sectors and professions within health and social care, as well as organisations. They make certain that
patients who require more assistance are sent to the appropriate specialists on the team. They can also provide
support in the form of information, guidance, monitoring, and training. If a patient requires the assistance of a
speech therapist, a social worker, or a health worker, a team of such specialists will be assembled, but only with the
patient's and family's cooperation. Various entities in health and social care collaborate to properly support and
assist service users. This is important because it places the patient at the centre of attention and provides them with
the most systematic and holistic treatment accessible. The multi-agency collaboration leads in greater service
coordination, enhanced relationships, and referrals. Individuals with referrals can receive all of the treatment they
require from a variety of specialists. This is because the specialists were able to achieve a better level of
coordination and comprehension. This eliminates the need for service consumers to repeatedly explain their
problems and concerns to several entities. It also empowers individuals to make their own health decisions based
on the options and services available, as well as clear information from experts. Working together helps
organisations to focus on their roles rather than everything else, which may be unfamiliar territory for them when it
comes to providing additional assistance and care. For example, If a patient has many requirements, such as a
physical need for movement, an intellectual need for speech impediment, and an emotional need for mental health
issues. They would be assisted by three different professionals. The patient receives holistic treatment by merging
all of their requirements and working together.
Commissioning is the process by which health care service are planned purchased, and monitored. They monitor
service local, national, and worldwide level. The commissioning of health-care services is handled by a number of
significant organisations, including:
Clinical Commission Group (CCG’s) in England
These are clinically-led NHS organisations in charge of planning and commissioning health care services in their
area. They commission hospital, urgent and emergency care, mental health, and learning disability services, among
other things. Their service include, hospitals, psychiatric institutions, GP offices, rehabilitation centres, and other
facilities. They assess the community's health needs and commission the majority of hospital and NHS services in
their local area. It was founded in the year 2012.It was established in response to the Health and Social Care Act of
2012. The CCG's governing boards are made up of GPs, nurses, and secondary care representatives, as well as at
least two non-NHS professionals. A CCG is required for all GP practises to join. The CCG allowed GPs and other
health professionals to commission services for their local community. They satisfy and promote the needs of
individuals since it entails analysing local requirements, determining priorities, and developing ways to assist
people. The CCG helps and promotes individual needs because they identify different problems in areas and come to
solutions to provide care and meet individuals needs by tackling difficulties. They would work with our patients to
ensure that their needs are addressed and that they are provided the treatments that they are eligible for and require.
The CCG would be responsible for examining both their health problems and devising a strategy to address any
present issues as well as those that may arise in the future.
Local Authorities
They are responsible for improving the health of their local community and for public health services.
Local government social services already have duties to offer welfare services such as residential housing
for persons who require care that they cannot otherwise acquire due to age, disease, or disability. Their
responsibilities include providing information and advice on care and providing assistance to persons.
They also offer the services of an impartial advocate to assist people in communicating their thoughts,
feelings, and desires. They also have a wide variety of responsibilities, such as providing sex clinics and
other facilities that aid in the prevention and treatment of disorders. They also do research on health
improvement and give community members with information and guidance on topics such as how to live
a healthy lifestyle and how to deal with common difficulties. They also reduce the hazards to an
individual's health posed by factors such as their living situation, environment, and employment. When
dealing with both of our patients, they would make certain that they are safe and able to live
independently in their homes, free of any risks or anything that may exacerbate their existing ailments. 
Health and wellbeing board’s
They were founded in April 2019. They are in charge of coordinating health and social services.
The boards' mission is to enhance the bonds between practitioners in local health care, social services,
public health, and allied public services so that service consumers receive more coordinated treatment.
They are made up of five health and social care trusts and local commissioning committees in a single
community. They were established to ensure that health and social care services are handled effectively
while adhering to all applicable laws and regulations, as well as to eliminate health inequities. They
promote individual needs by focusing on communal requirements and attracting individual needs
to assist in providing assistance. Their main roles include having efficective commissioning of all health
and social care services. They promote individual needs by focusing on communal requirements and
attracting individual needs to assist with support. Ascertain that each service has effective resource
management and is efficiently using the funds provided by the government. They provide whatever
additional funds that are required. Local healthwatch organisations and a local CCG are among the
members who focus on service management skills to enhance how they approach service providers. 
 COMMON ASSESSMENT FRAMEWORK (CAF)
The CAF’s aim is to improve the outcome all adults with complicated, long-term health and social care
requirements achieve better results. Those who previously had to deal with different health, social care,
and other support systems would benefit from its unified approach.It establishes a strategy by determining
the patient's extra requirements and ensuring that all agencies collaborate to address those needs. It lets
entities engaged in a vulnerable adult's care pathway to communicate information via an online system
that maintains the data safe while allowing health professionals access. There is an assessment which
states how to approach and assess the requirements of persons who needs care. The first step is to 
1-identify if the individual has additional needs. 
2-Discuss the strengths and needs. 
3- Decide what and which professionals are required to meet the individuals need. 
The National Eligibility Criteria (Care Act 2014)
Some of their roles include assessing anyone who looks to need care and assistance,
regardless of whether they are likely to be eligible for state-funded care. Concentrate the
evaluation on the person's requirements and how they affect their well-being, as well as the
results they wish to reach. The local government, social services, and caretakers are among
the members. Individual needs are met by the legislation, which provides access to an
impartial advocate who may aid the individual's participation in the evaluation if necessary.
If the individual is able and willing, they must be given the option of a supported self-
assessment. The local government must ensure that the person's assisted self-assessment
reflects their needs accurately and completely. They also support patients by ensuring that
they are assisted in maintaining personal hygiene, developing and being healthy, and
avoiding any abuse or neglect.
National Framework for NHS Continuing Healthcare
It's a policy document from the Department of Health that was originally released in
October 2007. The National Framework is intended to serve as a guideline for all parties
involved in the evaluation process. It also contains instructions for healthcare providers.
The National Framework aims to: Outline clear principles and processes for establishing
CHC eligibility for NHS Continuing Healthcare, make clear the correlation between the
assessment for NHS Continuing Healthcare and NHS Funded Nursing Care, and reduce the
lack of transparency and consistency during the assessment process.
A multidisciplinary team (MDT) is a group of healthcare professionals who work together to provide
treatment. They are a group of specialists from one or more disciplines that collaborate to make
choices regarding individual treatment. A multidisciplinary team's members may collaborate to satisfy
the requirements of specific persons. It may be useful for both persons if several specialists
collaborate to address their needs. Individuals require medical, social, and mental health care. An
MDT's purpose is to examine all disciplines and components of a patient's treatment. As a result, an
MDT should include health and social care providers.
Rob MDT and their responsibilities
GP
The duty of a general practitioner is to address all common medical problems and send patients to
hospitals and other medical facilities for primary and specialty care. They concentrate on the patient's
total health, including physical, psychological, and social components of treatment. A GP's primary
responsibilities include patient consultations, monitoring patients' health and well-being, and
performing diagnostic tests. When dealing with Rob, the GP would provide him with information,
guidance, and treatment choices for his medical concerns, as well as prescribe and monitor his
medication's effects. In addition, the GP will make referrals for what they feel the patient need, as well
as collaborate with organisations and their teams. The GP would collaborate closely with the Stroke
medicine doctor in Rob's situation.
Consultant (Stroke medicine)
These experts work with stroke patients and offer expert advice. Inpatient and outpatient stroke medical
care is part of their responsibilities. Because of their specialised care and early intervention, patients
have a higher chance of surviving and reducing impairment. It's also important for avoiding strokes.
When dealing with Rob, the consultant would keep a close eye on his health and assist him in regaining
his strength. Rob would benefit from the assistance of the expert in adjusting to the effects of his health
problems.
Physiotherapist
Patients are treated by physiotherapists in order to restore, maintain, and improve their mobility,
function, and well-being. Physiotherapy aids in physical recovery by performing a variety of duties such
as pain management, manual handling, rehab, and group exercise programmes. They would work with
Rob to improve his mobility and recommend any aids that might assist him in his everyday activities.
Every day, set aside time to work on any mobility issues. 
Multiagency for Rob stroke

NHS
GP, Speech
CHARITIE
and language
S Click to add text therapist and
Stroke
physiotherapy
association

SOCIAL CARE SERVICES

Occupational therapist and
care workers
Jim’s MDT and their responsibilities
Pharmacists
Pharmacists give prescriptions for patients and advise them on how to utilise them safely. They also
provide vaccines, supervise the administration of drugs to patients, and, like other experts, offer
advise on how to live a healthy lifestyle. Their responsibilities include ensuring that the number of
medications supplied to patients is legal, ensuring that the medicines provided to patients are
appropriate, informing patients about medicines, including how to take them, potential side effects,
and answering patients' concerns. When dealing with Jim, the pharmacist would collaborate with the
MTD and prescribe a certain amount of medicine, as well as follow up and interact with the worker
who was collecting the medication. They also contact with the patient to reassure him about the
medication and to monitor his progress.
Care worker
Care worker assists with day-to-day living include, social and physical activities, personal care,
mobility, and mealtime. They assist individuals with social and physical activities. The care worker
will schedule Jim's appointments and accompany him to them, as well as pick up and administer
medicine and monitor him by monitoring his temperature, pulse, respiration, and weight. His
caregiver will also do his laundry and cook his meals.
Home care agency- Care manager
Care manager are responsible of the day-to-day operations of the residential care facility, including
hiring and training personnel, managing resources, and ensuring that the quality of care meets the
needed requirements. The tasks of the care assistants and workers serving in their setting will be
overseen and supervised by the care managers. They will ensure that the care staff assigned to Jim are
trained and appropriate for his condition, as well as monitor any negligence and ensure that the best
possible care is provided.
Multiagency for Jim

SOCIAL
CARE
NHS
SECTOR
GP
Care at
home

CHARITIES
Age UK
With multi-agency collaboration, a diverse group of professionals from various agencies will combine their own
talents and knowledge to satisfy the individual's holistic requirements. Shared decision-making, more information
and skills, and access to a larger range of services are some of the other advantages of multi-agency collaboration.
Jim and Rob are two distinct persons that require assistance from a variety of professionals and organisations. I'll
now go into further depth about how their various teams collaborate to offer person-centered care. Rob has a health
condition that puts him at risk for epileptic seizures and strokes. When he is diagnosed or evidence is supplied that
raises suspicion, having a diverse team will assist them understand if he is at risk of any diseases that might
aggravate his existing condition. After that, they collaborate with others who offer preventative services. The
collaboration between his general practitioner, stroke specialist, and clinical neurophysiology consultant for
epilepsy is an example of this. They'll communicate data and information, and they will keep an eye out for any
modifications or enhancements. They will devise a new strategy and give preventative treatment if any changes
occur. Any issues can be dealt with if agencies are involved. Not just health and treatment, but also things like
accommodation. The Local Authority is one example; Rob is needed to take his wheelchair out, but if he lived in an
environment that made it impossible for him to reach his home, he would be unable to do so. The municipality
would assist in the development of new housing that is wheelchair accessible. Jim is now in stage 3 renal failure,
and his medical team is working collaboratively to keep his condition from progressing to stage 4 or higher. Each
member of the team has a role to play: his consultant, cardiologist, and GP will collaborate closely with his care
worker, who will supply daily vitals data. These are important since any changes in his health might help prevent
future difficulties.
He was given a lifeline as well as assistive aids to help him get through his day. He can also
seek assistance from organisations and charities such as Friends of the Elderly and the local
government for specific situations such as his social life and requirements. He could be
assigned a taxi driver that is paid for by the charity to ensure he and the public are safe. And
he is not deprived of his chance to go out and keep a healthy social life.
There are policies and codes of practice responsible for endorsing confidentiality and take action if any breach
occurs. These laws are applied to every organization within the health and social care sector.
Data Protection Act of 1998. The act guarantees the confidentiality of personal information.  When working in
multi-agency settings, the Act requires that organisations and agencies that collaborate with health professionals use
procedures and technology to ensure the protection of all personal data from collection through deletion. Personal
data may only be sent to a third-party data processor if the agency agrees to follow such procedures and policies or
puts in place adequate measures themselves. Medical records should also not be destroyed, according to the law.
When a service user passes away, there is a time restriction set before records can be destroyed in case they are
needed in court. The death of the individual may have been caused by a professional's or agency's carelessness or
wrongdoing, and appropriate action must be done. 
General Data Protection Regulation (GDPR). The GDPR expands on current Data Protection Act standards and
imposes additional obligations on organisations that process personal data and special categories of data. It has a
stricter definition of what constitutes permission from a service user. If a breach occurs, there are tougher criteria for
notifying the Information Commissioner's Office and the impacted data subjects, as well as a broader regional reach
that allows multinational corporations to be held accountable and face the same punishments as national and EU
companies. The Data Processor Obligations are a significant difference between the GDPR and the previous DPA.
The DPA only applies to data controllers, but the GDPR covers both controllers and processors. The purpose of the
practises is to obtain, handle, use and disclose confidential personal information. All organisations that process
personal data are required to comply with the GDPR and DPA
NHS Digital (HSCIC) The HSCIC was created by the Health and Social Care Act 2012. They provide
important technology infrastructure to the health service, as well as assisting different sectors of the NHS
in working together. Their responsibilities include:
 -collecting, analysing, and disseminating health-care data 
-making data submission as simple as possible for health-care workers
-providing national technology for health-care services
-development of information standards.
-Improving the quality of health and care information and data
 -Giving advice and support to health and care organisations on information and cyber security.
The NHS digital support multi-agency and multidisciplinary teams hugely by making sure only needed
information is disrupted to the right professionals.
Care Quality Commission (CQC code of practice. Codes of practise and organisations are used to enforce
the laws. The government has given CQC the authority to access and utilise personal information that is
secret. Their role is to evaluate confidential personal information, such as medical and care records, in
order to better understand the quality of people's care and to investigate and guarantee that persons receive
safe, effective, and high-quality care. 
The Code of Practice on Confidential Information must be followed by every organisation that collects, analyses,
publishes, or distributes confidential health and care information. It specifies the procedures
that organisations must take to guarantee that sensitive information is handled appropriately.
All organisations must meet the required codes of practice:
- Process the least possible amount of personal data
- Only keep it for as long as you need to
- make the appropriate steps to protect data and identify risks to privacy
- Is consent given by the service user?
- Understand and respect the rights of the person whose data you are
collecting
- Decide if it is needed to appoint a data protection officer
- Be transparent and open about the processing of personal data
- Report any security breaches
The code will assist businesses in putting in place the necessary processes and procedures to ensure that front-line
employees adhere to the norms of confidentiality. It gives board members and those in charge of establishing and
enforcing organisational policies on the handling of confidential health and care information such as board
members
There are also working practices professionals follow that help maintain confidentiality: 
- Storing any important information in a secure location. If there are physical copies, they should be
locked away and only the professionals who require it to do their job should have access to it. If the data
is stored online, it should be password-protected, with additional limits in place to ensure that only those
with a need-to-know access it. The password should never be shared with anybody else in the industry.
When sharing information with other agencies and organisations, they should establish a list of
authorised users who can access the data if they require it for legitimate reasons. 
-Sharing information. If any agencies become involved, the information shared with them should only be
the amount necessary to provide care. If a patient does not want their information shared with anyone,
even their family, the professional must make sure that no information is leaked. It is critical to
exclusively discuss the patient's case with the specialists involved when sharing data or convening a team
meeting. Nothing stated or discussed in that designated room should be shared with anybody else. When
sharing confidential information, professionals should not chat on the phone if there are other individuals
around.
- Storing data. Data should be saved accurately when it is being saved. Correct care cannot be delivered
if the data is incorrectly stored. All service providers must be familiar with data storage, sharing, and
access. They should be familiar with how it works in case a service user wants to make changes to their
summary record.
The way service providers store and use personal information is referred to as information
management.
In order to properly manage information, service providers must adhere to relevant legislation, policies,
and processes regarding confidentiality. It is critical to properly manage information in order to handle
it ethically and lawfully. This avoids data misuse and maintains a positive relationship between service
consumers and providers, hence preserving trust and confidence.
Within service providers, they may follow practices to maintain confidentiality:
- Keep information locked away or password protected
- Share information only with those who are entitled to have access to it, i.e. other
professionals, service users and their carers or families, on a need-to-know basis
- Be professional about how information is shared
- Be informed of relevant laws
Why is information important?
Service providers can see how efficient they are at providing care and where they need to improve by
using information about the care patients receive. Individual information is also significant since it helps
healthcare practitioners to obtain critical information and make treatment decisions. It also allows them
to have access to the information they require to provide coordinated services tailored to individual
requirements. It may be obvious that information is required for administering therapies, making a
diagnosis, or simply learning more about a person's sickness or symptoms.
The importance of sharing information with coworkers, other professionals, the individual who
need care, and their family.
It is important that information be shared. Most service providers require this information in order to
identify a person. This is advantageous because it prevents the dissemination of incorrect information,
avoids errors, and allows the proper treatment to be administered to the appropriate service user. In
order to diagnose, treat, and assess an illness, service providers require information. It's also critical that
information is shared with others, including coworkers, other professionals, and the individual's family.
If a doctor determines that a patient requires the services of another expert for a more specialised
concern, the doctor must share the patient's information with that professional. As well as service
providers, it’s important that information is shared with the individual and their family.
The impact of new technologies on managing information
Information can be managed safer, quicker and more efficiently through the use of new technologies.
For example:
Through digitalising health records
- So that they’re always available on a system and can be directly and quickly accessed
Telehealth
- A virtual/two-way video consultation for transferring data or information on patients or different
aspects of healthcare
These advances in technologies allow information to be managed easier and more efficiently.
They encourage more improved and faster communication, allow more quantities of data to be
available, as well as more detailed information available, as well as more detailed information.
However, although more efficient, some disadvantages to this are:
Security
- Even with extremely advanced technology, devices and hardware can easily be
tampered with, lost or stolen, such devices are always at risk of viruses, malware,
hacking etc.
Adapting
- Healthcare professionals working for a long time, for example, may be used to paper
information and such health equipment that doesn’t involve modern technology. It can
take elder individuals, workers or patients, a long time to adapt to modern technology
and be able to understand it. It isn’t very efficient for elder patients, who may struggle to
access their prescriptions online or their bills from their phones etc
Confidentiality is described as the protection of other people's personal information, whether physical
or verbal. If information is to be shared, it must be done in a secure manner. There are laws
and regulations in place to encourage this behaviour. It's critical that working procedures retain
secrecy. Professionals within service providers must be able to trust one another. If confidentiality is
violated, an individual may lose faith in the care provider and thus refrain from sharing sensitive
information with them in the future. As a result, professionals must be aware of the applicable
regulations protecting confidentiality. In all health and social care settings, laws provide the regulations
that control information and ensure confidentiality. For examples, The Data Protection Act of 1998-This
is in place to ensure that information is protected when being shared and processed, as well as respecting
the rights of the said individual. The Human Rights Act-This reflects, protects and respects an
individual’s right to respect for family life and their personal/private life.
Professionals must also be cautious with physical information, storing it securely or encrypting it with a
password. Who has knowledge of the material, who has access to it, and who examines it are some of
the decisions that may be taken. This is true for paper documents that must be kept in a safe, secure
location to which only a limited number of people have access. Electronic records/information are
becoming more common, and it is critical that they be protected as well. To prevent hackers, malware,
and other threats, for example, password-protect devices or download anti-virus software.
Furthermore, it is fundamental knowledge and knowledge that must be applied, and that information
should only be communicated with those who are entitled to it. Other professionals in a multi-disciplinary
team may need to be informed of updated information, or service users and their families may need to be
told depending on circumstances, such as if the mentioned individual is under the age of 18 or is in severe
danger, and carers must be informed. Only with consent and in dangerous, sensitive, or unlawful
situations should confidentiality be violated.
By using the Caldicott principles, they can stop the procedure of sharing data if they feel suspicious of the
data needed. It is important to be observative of the circumstances. If the professional is in true need of
the information, they can contact the team who have the data and request it with the reasons justified.
There are certain things such as emergencies that are exempt. These require ethical reasoning.
Working in partnership in health and social care setting – Essays-Stock
Free Essay: 4.2 Explain How Multi Agency Teams Work Together to... | Studymode
NHS England » Clinical Commissioning Groups (CCGs)
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A to Z of NHS health professionals: hospital staff (netdoctor.co.uk)
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