Selected Case Studies For Business Analysts Competency Centers
Selected Case Studies For Business Analysts Competency Centers
Selected Case Studies For Business Analysts Competency Centers
Background: The client was facing the challenge of how to Background: The client requested an assessment of its
effectively deploy quality business analysts on projects in an Software Development Lifecycle (SDLC) methodology to
environment with significant fluctuating demand. address challenges related to utilization of resources,
inconsistent use of best practices and technology delivery
Approach and Impact taking longer than anticipated.
Deloitte partnered with our client to address these Approach and Impact
challenges, leveraging Deloitte’s Global Flexible Business
Analyst Resourcing model and creating a Competency Conducted a rapid 60 day assessment of existing SDLC
Center capabilities and identified gaps in both skills, resources and
Improved client’s ability to mobilize resources for critical governance framework:
Defined an implementation strategy for a new Competency
programs / projects and source the right skill, at the right
Center for application support including:
time
Processes – Defined processes to enhance and
Drove improved project results through consistent use of institutionalize existing SDLC methodology
skilled and experienced Business Analysts Support Assets – Developed template samples, checklists
Improved client leadership effectiveness, allowing them to to support the new methodology
focus on value-added activities Roles – Specified clear roles and responsibilities
Team Team
Integrated team of onsite long-term resources and offshore Integrated team of resources located across three locations
India Business Analyst team members Onsite advisors and project managers provide accountability
and interact with executives, IT staff, and stakeholders
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Selected case studies for Testing Competency Centers
Testing Competency Center Strategy & Roadmap Testing Competency Center Implementation
Client: Top US Health Plan Provider Client: Top US Financial Services Provider
Background: The technology strategy conducted by the client highlighted Background:. The client embarked on a transformational initiative included
deficiencies in the current state of quality assurance and testing which were establishment of a centralized testing center. The center was developed to support
resulting in quality issues in the client’s production environment.. transformational efforts that were scoped to change most aspects of their base
credit card operations.
Approach: Deloitte Consulting LLP to provided leadership and support in defining a
Testing CoE strategy, approach and timeline for building stronger testing Approach: Deloitte acted as the primary strategic and tactical partner for
capabilities across the enterprise establishment and execution of the client’s testing program supporting the
transformation. As such, Deloitte took a lead role in collaborating with the client to
Developed hypotheses related to future state changes that would positively impact architect, plan, design, and build the test center, as well as plan and execute the
quality deployment strategy for the actual transformation projects and programs.
Specifically, Deloitte led or assisted in:
Conducted analysis and validation sessions with key enterprise stakeholders to
review and validate the future state hypotheses and challenges to implementation Establishing center operations, including: defining governance processes, metrics
Defined a future state model for testing. The future state view included and reporting
̵ Building a comprehensive testing competency center to provide governance, Driving communication, training, and related change readiness
standardization, planning and execution support for the enterprise Defining the future-state center organizational model
̵ Developing and implementing standardized processes across the enterprise Developing a set of actionable work plans and roadmaps to manage and drive
̵ Implementing standard entry and exit gates for all test phases testing center implementation
̵ Building a centralized services model for key testing support services such as Establishing Center pilots, business case, and
data creation and automation Establish shared services for the center, including automation, performance testing,
̵ Provided a detailed roadmap for implementation of the future state and a test data support
breakdown of costs and benefits of implementation Results Summary
Results Summary As a result of the pilots and on-going Test center implementation projects, the client is
As a result of the pilot and on-going Test center implementation projects, the client is realizing the following quantifiable benefits:
working to realize the following quantifiable benefits: • Approx 6 week faster delivery of high quality products to marketplace over a 9
Approx $900k of savings based on a 15% reduction in production defects in a 6 month pilot period
month period • Approx 20% reduction in number of post production defects in pilot projects
Approx $750,000 savings based on a 10% increase in use of automation for
system test and regression over a six month period
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1. Implementing a Global ERP System in a complex
regulatory environment
• Harmonize FDA and SOX compliance in an effective and efficient manner, presenting a single approach and documentation
effort.
Deloitte
• Project already 24 months underway. Deloitte regulatory has assembled a regulatory team consisting of both off site and on
role
shore consultants
• Provide client with a complete, manageable, and useable validation and compliance documentation package, satisfying both
domestic and international regulatory requirements
• Accelerated activities to define and document system, functional and regulatory requirements
• Reviewed 500 design documents and 3500 scripts
• Performed rationalization and harmonization of all global regulatory business and technical requirements
Results &
benefits • Leveraged SLDC risk-based approach to achieve compliance while minimizing current and future validation costs.
• Performed risk assessment to determine the criticality and complexity of the ERP application. Provided a justified, documented
assessment of business, technical, and regulatory risks associated with the system.
• Risk assessment results were used as input into the validation planning/activities, and subsequently system testing to
concentrate efforts in critical areas
Key • Deloitte U.S.: George Serafin, Elvia Novak, Philip Gesualdo, Satya Patloori
stakeholders • U.S. India AERS: Preeti Devi, Venu Gopal, Varma Bhupathi, Preet Kanwal Josan, Kunal Thapar, Rajesh Magapu
Results & • Deliver an efficient CRM 7.0 system complying with GxP requirements in a regulated environment.
benefits
• Provide comprehensive project documentation including SOPs, and key validation deliverables, and training documents to
facilitate effective knowledge transfer to the client.
Project
Client Information:
Description & CIGNA identified deficiencies in the current state of quality assurance and testing,
Business which were resulting in quality issues in CIGNA’s production environment.
CIGNA Corporation
Challenge
CIGNA engaged Deloitte Consulting LLP to provide leadership and support in defining a strategy, approach, and timeline for building stronger
Scope
testing capabilities across the enterprise.
Start Date: 07/21/2008 End Date: 10/03/2008 The project is currently moving into the implementation phase, where
expected results include:
• Worked with CIGNA leadership to detail current challenges and identify •Improved quality of testing and reduced production defects across the
opportunities for improvement enterprise
• Developed hypotheses related to future state changes that would positively •Efficiently aligned testing organization with productive and cost-effective
impact quality at CIGNA use of resources
• Defined a future state model for testing at CIGNA •Lower overall testing cost due to reduced cost of fixing defects, lower
retest percentage, and increased automation and economies of scale
The future state view included: realized from centralizing key services
• Building a comprehensive testing competency center to provide governance, •Faster time to market for software delivery
standardization, planning, and execution
• Developing and implementing standardized processes across the enterprise
• Implementing standard entry and exit gates for all test phases
• Upgrading the current environments and providing environment governance
across the enterprise
• Building a centralized services model for key testing support services such as
data creation and automation
Project Size & Delivery Model Industry & Service Line Tools
• Deloitte FTEs: 5 • Industry: Health Care & Life Sciences • Deloitte Testing CoE Methodology
• Duration: 2.5 months (HCLS) • Deloitte Systems Development Playbook
• Impacted: • Service Line: Health Plans