Work & Wellbeing conference

Unilever’s LAMPLIGHTER programme

Evolution and Health
Evolution and work…….
 Unilever

Anglo-Dutch Company
300,000 Employees
150 Countries
1,600 Expatriates
Core Business - Home and Personal Care
- Food, Beverages, Ice-Cream
Health promotion ad hoc…………….

Costs
Health Care

n
sio
is
Health & Product M
iv ity y
alit
V it

St
ra e
te
gi o rc
c k f
Pl
an or
W Health Promotion
s n g
gei
A

Organisa State Policies

tion Cultu
re
 Lamplighter programme : now

Exercise

Health

Nutrition Benefits

Wellbeing

Resilience
 Percentage of Employees that Showed
Improvement ; SLHI pilot
120%

100%

80%

60%

40%

20%

0%
 Blood Pressure

130

129
125 127

120

119
115
pre 3 months 6 months
 Lipid profile : SLHI pilot

25

20

15

10

0
Cholesterol H.D.L Chol/HDL % L.D.L Triglycerides Blood Glucose
Pre Average 5.94 1.14 19.3 4.14 1.47 5.23
Post Average 5.41 1.3 23.2 3.62 1.23 5.05
Improvement 9% 14% 20% 12.50% 16.30% 3.44%
% employees showing improvement ; pilot

100%

80%

60%

40%

20%

0%
Overall Health Sleep Performance Motivation Energy
 Overall Risk Rankings

30 28
25
25
20
20
No of Employees

15 13 Before
After
10
6
5
0 0 1 0 1
0
Very High High Average Low Very Low
 HWB Index vs Sickness Absence
All Populations (n=2224) : ViPER study

10
Absence Days (previous quarter)

HWB Index
 Health Risk Transition Over Time – Unilever
(ViPER study)
TOTAL POPULATION Average time between the two
measurements = 6.8months
100%
(range 5 to 9)

LOW RISK MEDIUM RISK HIGH RISK

(0-2 risk factors) (3-4 risk factors) (5+ risk factors)
61% 24% 15%

LOW RISK MEDIUM HIGH RISK LOW RISK MEDIUM HIGH RISK
RISK RISK
89% 1% 16% 47%
10% 37%
LOW RISK MEDIUM HIGH RISK
RISK
44% 16%
40%

Net 23% reduction in “High Risk” Individuals.

ROI of £ 3.78 : 1
 ROADMAP

CATEGORIES
EUROPE
LATIN
AMERICA
AMET
ASIA
HEAD
OFFICE

2001 2003 2005 2006 2007 2008 2009

SLHI ViPer L A M P L I G H T E R
 EGYPT (1500)

60%

50%

40%
Im p ro v e m e n t

30%

20%

10%

0%
High Risk Medium Risk Low Risk
 Deterioration / Improvements

-6%
-4%
-2%
0%
2%
4%
6%
EGYPT
 EGYPT – HEALTH CARE COSTS

1.5


0.5 LAMPLIGHTER

0
2005 2006 2007 2008 2009
 ASIA (India, Pakistan, Bangladesh, Sri Lanka, Malaysia,
Philippines, Singapore, Thailand, Indonesia, Australia)
60%

50%

40%
Percent

30%

20%

10%

0%
High Risk Medium Risk Low Risk

1st Baseline 8% 56% 31%

1st Follow Up 5% 58% 37%
 ASIA
80%

70%

60%

50%
Percent

40%

30%

20%

10%

0%
High BMI High BP High Chol No Exercise Poor Nutrition Smoking

1st Baseline 53% 70% 53% 75% 42% 17%

1st Follow Up 49% 43% 36% 54% 18% 15%
AFRICA (Kenya, Uganda, Tanzania, Turkey, Egypt, South Africa,
Israel, UAE)
80%

70%

60%

50%
Percent

40%

30%

20%

10%

0%
High Risk Medium Risk Low Risk

1st Baseline 7.50% 22% 70.50%

1st Follow Up 3% 22% 75%
AFRICA
70%

60%

50%

40%
Percent

30%

20%

10%

0%
Poor
High BMI High BP High Chol No Exercise Smoking
Nutrition

1st Baseline 43% 19% 18% 49% 70% 19%

1st Follow Up 30% 14% 11% 60% 59% 15%
 LATAM (Brazil, Mexico, Colombia, Argentina, El Salvador,
Paraguay)
40

35

30

25
Percent

20

15

10

0
High Risk Medium Risk Low Risk

1st Baseline 25 39 36
1st Follow Up 23 37 32
LATAM
60.00

50.00

40.00
Percent

30.00

20.00

10.00

0.00
Poor
High BMI High BP High Chol No Exercise Smoking Stress
Nutrition

1st Baseline 55.80 2.55 23.47 49.65 49.75 12.68 9.13

1st Follow Up 53.97 2.97 18.28 47.63 44.10 9.58 8.98
EVOLUTION OF LAMPLIGHTER

“  PERFORMANCE”
Compass into Action

Lamplighter also plays a vital role in helping Unilever achieve important

objectives outlined in its new vision and strategy, the Compass.
Through Lamplighter, Unilever helps employees to renew their
wellbeing and energy. This in turn leads to increased productivity and
improved performance for both the individual (on a personal and
professional level) and Unilever as a business.
No single definition of Engagement…..

• Total commitment & motivation

• Fully aligned with the company’s mission
• Willing to go the extra distance
• Proud of the company they work for
• Values the company, and is valued by it in return
 Why does it matter?

Engaged employees:
• Perform up to 20% better than less-engaged
employees
• Are 87% less likely to leave the organisation than
employees with low levels of engagement
• Are more innovative
• Are more committed to customer satisfaction
• Contribute more to their organisation than their less
engaged peers
• Consistently go the extra mile

(Source: CLC. 50,000 employees world wide, 2004)

 Why does it matter?

Employee Business
Engagement Performance

Companies with HIGH employee engagement saw:

• 13.2% improvement in net income growth
• 19.2% improvement in operating income
• 27.8% improvement in Earnings per Share

Companies with LOW employee engagement saw:

• 3.8% decline in net income
• 32.7% decline in net income growth
• 11.2% decline in EPS
(Source: ISR. 664,000 employees world wide, one-year study, 2006)
 Category study
73

72

71

70

69
Score

68

67

66

65

64
Top Performer Middle Performer Bottom Performer
Health 72.4 67.5 66.9
 CATEGORY – study
70%

60%

50%
Im provem ent

40%

30%

20%

10%

0%
High Risk Medium Risk Low Risk
Time 1 16% 39% 45%
Time 2 11% 22% 68%
 Category results : study

Lamplighter Study Variables Time 1 Time 2 F-ratio

Mean SD Mean SD F(1, 75)

Non Modifiable Risk Factors (15) 10.26 2.29 10.21 2.32 .010

Lifestyle Risk Factors (25) 18.87 3.13 20.66 3.05 6.40*

Nutritional Habits (25) 16.82 2.84 18.11 2.70 4.12*

Fitness (35) 25.21 2.91 27.24 2.63 10.11**

Workplace Health (40) 31.37 3.50 34.11 2.77 14.30***

Biochemistry Score (30) 24.08 4.23 25.29 3.74 1.75

Total Health Score (170) 126.61 10.40 134.157 10.35 10.07**

Physiological Score (100) 66.63 10.68 71.58 10.52 4.139*

*p < .05. ** p < .01. *** p < .001.
 The Health & Performance Chain

Personal Business
Health Engagement
Performance Performance
3 critical factors for success

1). Data

2). Business > health initiative

3). Leadership behaviour

 Health benefits
• Objective (Wt, BMI, % fat, lipids, P, BP, VO2, Heart Age tool)

• Subjective (Energy recovery, sleep, engagement, general health etc)

 Business benefits to date

Health care costs, reduced

Absenteeism & Presenteeism, reduced
Productivity, increased
Organisational culture, healthier
Financial ROI, +ve
Premiums for health insurance, reduced
Morale & wellbeing, improved
Accidents at work, some reduction
Engagement & Performance, significantly increased
 Thank you

john.cooper@unilever.com
William Hesketh LEVER

“If we leave the human factor out

of our business calculations,
we shall be wrong every time”.