Nothing Special   »   [go: up one dir, main page]
Scribd Logo
Upload

Welcome to Scribd!

  • 75 views

    Customer Journey Map Airline

    Uploaded by

    reyes
    A customer journey map outlines the different stages a customer goes through when interacting with a company, from initial research to the final resolution. This particular map breaks down an airline travel experience into 5 stages: 1) researching and ordering tickets, 2) driving to the airport, 3) ticket and luggage check-in, 4) the plane ride, and 5) luggage pick-up at the destination. At each stage, it tracks both positive and negative experiences as well as visible and invisible touchpoints between the customer and company.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd

    Customer Journey Map Airline

    Uploaded by

    reyes
    75 views3 pages
    A customer journey map outlines the different stages a customer goes through when interacting with a company, from initial research to the final resolution. This particular map breaks down an airline travel experience into 5 stages: 1) researching and ordering tickets, 2) driving to the airport, 3) ticket and luggage check-in, 4) the plane ride, and 5) luggage pick-up at the destination. At each stage, it tracks both positive and negative experiences as well as visible and invisible touchpoints between the customer and company.

    Original Description:

    customer journey map of an airline ppt format

    Original Title

    customer journey map airline

    Copyright

    © © All Rights Reserved

    Available Formats

    PPTX, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    A customer journey map outlines the different stages a customer goes through when interacting with a company, from initial research to the final resolution. This particular map breaks down an airline travel experience into 5 stages: 1) researching and ordering tickets, 2) driving to the airport, 3) ticket and luggage check-in, 4) the plane ride, and 5) luggage pick-up at the destination. At each stage, it tracks both positive and negative experiences as well as visible and invisible touchpoints between the customer and company.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    75 views3 pages

    Customer Journey Map Airline

    Uploaded by

    reyes
    A customer journey map outlines the different stages a customer goes through when interacting with a company, from initial research to the final resolution. This particular map breaks down an airline travel experience into 5 stages: 1) researching and ordering tickets, 2) driving to the airport, 3) ticket and luggage check-in, 4) the plane ride, and 5) luggage pick-up at the destination. At each stage, it tracks both positive and negative experiences as well as visible and invisible touchpoints between the customer and company.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    of 3

    Customer

    Journey
    Map
    Customer Journey Map
    RESEARCH & IN THE CAR, TICKET AND ON THE LUGGAGE
    ORDERING DRIVING TO LUGGAGE PLANE PICK-UP AT
    TICKETS THE AIRPORT CHECK-IN DESTINATIO
    N
    POSITIV

    1 3 5
    E
    NEGATIVE

    2 4
    Customer Journey Map
    VISIBLE

    Online & offline Crew


    advertising treatment
    INVISIBLE

    Quality of the Flight


    Access to
    website preparation
    website
    and process

    You might also like