Hotel Terminology Update of 2020
Hotel Terminology Update of 2020
Hotel Terminology Update of 2020
Individual:
Bookings Reservations made and guaranteed by corporations
duly registered with the hotel.
Guaranteed:
Reservations for which payment has been promised or
received even if the guest fails to arrive.
Corporate:
Reservations made directly by the guest which is not
endorsed nor guaranteed by any company or travel
agency.
Refers to expenses due to damages of hotel property
Breakage & Loss or overlooked the transaction by the staff which to
result to loss of profit.
Buried Rooms Check-out rooms for the day, cleaned and assigned to
the guest consequently checked in on the same
day .Hence, generating double revenue.
Close Out Dates Period when the hotel is fully booked. Additional
reservation are declined.
Compendium Guest folder containing the hotel’s different
stationary paraphernalia found in the guest
room writing desk.
B. Room
Where variance in number of guest rooms
occupied are reflected
DNM (Do Not Move) Room blocking subject to change without prior
approval.
DND-(Do Not Disturb) Indicate by guest who require privacy .For Cases
wherein the DND sign has been up too long the Front
Desk Manager may be required to check the room and
ensures safety of the guest.
Early Arrival A guest who arrives before the date his /her
reservation.
GM General Manager
HFA (Hold For Arrival) items received and kept by the Hotel until guest
arrival.
A term used to indicate the total no. of rooms, total no.
House Count of in house guest and total no of vacant rooms
House Use Rooms allocated for the staff use or for any
other official purpose without any charges.
House( Hotel)
Late Charges Guest charges that might not be included on the guest
folio because of a delay in posting by other department.
Out of Order ( OOO) Term applied to hotel rooms deemed unfit for
accommodation of guests for a long period of time. not
included is house count.
Overbooking Is making a commitment to provide more rooms to
potential guests than are actually available.
Paid Out Cash Advance released by the hotel chargeable to
the guest’s account.
Pax Another term for people or guest
Room Allocation Daily number of rooms reserved for travel agents and
airlines only until a cut off time stipulated in the
contract.
Room Blocking Assigning a room for a particular guest not
subject to change.
Share With (s/w) Situation wherein 2 or more guests are occupying the
same room but is holding separate folios.
Showroom Room assigned by the reception desk as part of
ocular inspection for tours and potential clients.
Skipper Term used for guests who leave the hotel without
settling their account.