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Problems faced by pacific oil company

• They insisted on a new deal at an unnecessary time.

• They agreed upon concession after concession, putting them in an uncompromising


position.

• They were already in a good position, then they started to think too far into the future
in a contract that wasnt close to ending for them.

• They put themselves out there that they might sign contracts with other purchasers
for lower formula prices than were currently being awarded to Reliant.
Styles and effectiveness of different
negotiators
Fontaine (Marketing VP Europe POC) & Gaudin (VCM Marketing Manager POC)

- Indirectly convey fear of losing an important customer (Reliant) by over-emphasizing the


importance of a long-term business relationship during negotiations

- Easily give in to arguments of the counterparty without seriously challenging underlying


assumptions

- Don`t take advantage of switching costs, etc. to put pressure on counterparty, too

- Fail to address the 24-30 months’ time horizon it takes until competitors can supply their products
to Reliant

- Fail to achieve a compromise regarding the pipeline metering issue (no cost sharing
Hauptmann (Senior Purchasing Manager Reliant
Europe) & Zinnser (Regional VP Operations Reliant
Europe)

- Starts to ask for adjustment of main contract terms (price, minimum quantity, duration) and
achieves compromise regarding all three aspects

- Skillfully turns to most important points by stating that “only a few minor issues need to be
discussed” → pipeline metering , favoured nations clause, meet competition clause, contractual
right to re-sell

- Starts to ask for adjustment of main contract terms (price, minimum quantity, duration) and
achieves compromise regarding all three aspects

-Hauptmann and Zinnser dominate the negotiations (determine order of points discussed and
set corresponding pace); achieve their goals step by step
Negotiation tactics used

- Mandate: Hauptmann mentions that Zinnser wants a few minor aspects changed

- Limited authority: necessity to obtain consent from corporate HQ, used by both
parties

- Salami: Hauptmann and Zinnser achieve their goals step by step

- Hauptmann questions the willingness of POC to engage in long-term business


relationship
What should Frank Kelsey recommend to Jean
Fontaine at the end of the case? Why?

 Don`t give consent to re-sell provision


  if Reliant insists on re-sell provision suggest to
include additional provision that prohibits Reliant
to re-sell below or above contract price

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