Module 1-MC
Module 1-MC
Module 1-MC
Whatis Managerial
Communication ?
Waysof Managerial
Communication
So whether you make your ideas and intention clear to others depends on
whether you share a common code, generally language.
Roots of Misunderstanding
• Even when code is well understood
• Culprit is noise (distraction or disturbance that affects transmission of message )
• Applicable in all forms of communication
• If writer spells (Iron-ion, steel-steal)
• Pronunciation (zip-sip)
The Hide and seek game
If the manager says to his employee...
Context
Sender-Encoder
Message
Medium
Receiver-Decoder
Feedback
Context
Oral Written
Immediate feedback Delayed feedback
Shorter sentences & words Longer sentences & words
Conversational More formal
Focus on interpersonal relations Focus on content
Prompt action Delayed action
Less detail technical information More detailed technical info.
More personal pronouns Fewer personal pronouns
More colloquial language More complex constructions
Simpler constructions Possibility of review
More imperative, interrogative, Useful for permanent record and
and exclamatory sentences detailed documentation
Receiver-Decoder
The receiver decode the whole message – the verbal and non-
verbal contents of the message.
“Silence”
Main categories of business
communication
A) Internal-Operational Communication
B) External-Operational Communication
A) Internal-Operational Communication
Messages to persons outside the company can have far-reaching effect on its
reputation and success.
Rumours – Communicated
without any standard of evidence
being present. Depends upon the
ambiguity and interest in a
Cost of Communication:
The
prime requisite of a promotion in job is “ability to
communicate”
Managers
spend 60 to 90 percent of their working days
communicating – speaking, writing, and listening.
Horizontal
Communicati
on
Communicati
on Networks Diagonal
of Communicati
organization: on
Informal
Grapevine
Networks
One way and
two way
communicati
on
Interpersonal
Verbal and
and
Forms of Non-verbal
Intrapersonal
communicatio Communication communicati
on
n
Formal and
Informal
communicatio
n
1.One way and two way communication
Semant Physical
ic Barriers
Barriers Personal
Organization Barriers
al Barriers
Emotional or
Psychological Barriers
Cultural Socio-
Barriers Psychologi
cal Barriers
1. Semantic Barriers
Barriers which arise in the process of encoding & decoding the
messages are known as Semantic Barriers.
d) Inattention of Receiver:
3. Physical Barriers:
Noise: Noise will reduce clarity & effectiveness of
communication. For example, loud noise of speaker playing
outside, noise due to machines in factory.
Improper Timing for Communication: It hinders the
process of communication. For example, Call @ Mid Night,
even though there is no urgency, order placed at closing hour
to execute urgently.
Distance: Long Distance between sender & receiver. For
example, Telecommunication carried out between different
geographical area, improper channel used for import export
transaction.
Inadequate or overload of
information:
Inadequate information fall short to
convey the message.
Overloaded information distracts
thelistener’s/reader’s attention.
Information should be adequate.
4. Organizational Barriers:
Arise due to complex Organization Structure.
The important rule is: Listen to your people, and allow them to
talk.
Encourage Two – Way Communication
Selection of effective communication channels
Use simple language to communicate
7 Cs of Effective
communication
Completeness
Conciseness
Consideration
Concreteness
Clarity
Courtesy
Correctness
1. Completeness
◦ A business message is complete when it contains all facts the
reader or listener needs for the reaction the sender desires.
◦ The sender and receiver differ in their mental filters, they are
influenced by their background, viewpoints, needs,
experience, attitudes and emotions.