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Ob 01

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ORGANIZATIONAL BEHAVIOR

OBJECTIVES AFTER STUDYING THIS CHAPTER AND


LISTENING TO MY LECTUER,I HOPE THTAT
YOU WILL BE ABLE TO:

1. Define organizational behavior (OB).


2. Describe what managers do.
LEARNING

3. Explain the value of the systematic study of


OB.
4. List the major challenges and opportunities
for managers to use OB concepts.
What Managers Do

Managerial Activities
• Make decisions
• Allocate resources
• Direct activities of others
to attain goals
Where Managers Work
Behavior

All kinds of actions and reactions of an


individual towards various objects within
external environment.
Organizational Behavior

A Systematic study of actions and reactions of


individuals within any organization, so that their
behavior can be modified according to
requirements of the organization by;
 Promoting the desired behaviors
 Eliminating the undesired behaviors
Organizational Behavior
OB Model

Individual Productivity
Level Absenteeism
Turnover
Job Satisfaction
Group Level Organizational
Citizenship
Behavior
Organizational
Deviant
Level Behavior
Challenges and Opportunity for OB
 Responding to Globalization
 Managing Workforce Diversity
 Improving Quality and Productivity
 Responding to the Labor Shortage
 Improving Customer Service
Challenges and Opportunity for OB (cont’d)
 Improving People Skills
 Empowering People
 Coping with “Temporariness”
 Stimulation Innovation and Change
 Helping Employees Balance Work/Life Conflicts
 Improving Ethical Behavior
Basic OB Model, Stage I

EXHIBIT 1-6
The Dependent Variables

x
The Dependent Variables (cont’d)
The Dependent Variables (cont’d)
The Dependent Variables (cont’d)

Organizational Citizenship
behavior (OCB)
All kinds of voluntary
behavior’s that are not part
of an individual’s formal job
duties, yet these behaviors
are performed for the
benefit of the organization.
The Dependent Variables (cont’d)
The Dependent Variables (cont’d)

Deviant Workplace Behavior/


Workplace incivility:
All kinds of intentional or
unintentional behaviors that
may create disturbance for the
organization or its employees.
The Independent Variables

Independent
Variables

Individual-Level Group-Level Organization


Variables Variables System-Level
Variables

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