Ob 01
Ob 01
Ob 01
Managerial Activities
• Make decisions
• Allocate resources
• Direct activities of others
to attain goals
Where Managers Work
Behavior
Individual Productivity
Level Absenteeism
Turnover
Job Satisfaction
Group Level Organizational
Citizenship
Behavior
Organizational
Deviant
Level Behavior
Challenges and Opportunity for OB
Responding to Globalization
Managing Workforce Diversity
Improving Quality and Productivity
Responding to the Labor Shortage
Improving Customer Service
Challenges and Opportunity for OB (cont’d)
Improving People Skills
Empowering People
Coping with “Temporariness”
Stimulation Innovation and Change
Helping Employees Balance Work/Life Conflicts
Improving Ethical Behavior
Basic OB Model, Stage I
EXHIBIT 1-6
The Dependent Variables
x
The Dependent Variables (cont’d)
The Dependent Variables (cont’d)
The Dependent Variables (cont’d)
Organizational Citizenship
behavior (OCB)
All kinds of voluntary
behavior’s that are not part
of an individual’s formal job
duties, yet these behaviors
are performed for the
benefit of the organization.
The Dependent Variables (cont’d)
The Dependent Variables (cont’d)
Independent
Variables