Importance of Front Desk

Duties of front office personnel
Front Office Manager

- Direct and coordinate the activities of front office department
- Perform the function of a link between the management and
front office employees
- Responsible for hiring, training, supervising and disciplinary all
front desk, reservation, and guest services staff members in
order to maintain the desired standard of services.
- Prepared the budget for the front office department
- Evaluates the job performance of each front office employee
Bell Boy
 Handling guest language at a time of arrival and departure
 Escorting guests to their rooms on arrival
 Familiarizing guest about safety features and in-room facilities
 Locating a guest in specified area of the hotel
 Posting guests mails
CASHIER
 Receiving payment
 Balancing guest account
 Opening and maintaining the guest folios
 Recording all credit charges in guest folios
 Preparing bills at the time of check-out
 Handling credits/ debit/charge cards for the settlement of a guest
account
 Administer the safe deposit system
 Handling foreign currency
DOOR ATTENDANT
 Open the doors of guests vehicles on their arrival in the hotel portico
 Help bell boys in lifting the languages
 Open the hotel’s entrance door for guests
 Coordinate with parking attendants for parking guest’s vechicles in
the hotel parking area.
Importance of Front Desk
As the hotel industry is a very competitive sector, it is essential for a
hotel to deliver quality service to guests. By doing so hotels can develop
and maintain a relationship with their guests. This also leads a better
communication between the guests and hotel. Once the guests are
comfortable with the hotel staff and its services, it increases chances for
them to become loyal guests.
Now let us focus on the front desk operations of a hotel. The front desk
is the central part of a hotel. This is also the first place customers visits.
When customers enter a hotel they expect better services from the hotel.
Scenario 1: fast check-in and check-out
Suppose a customer enters a hotel then he would like to get a reservation within a few
minutes. But if you use the traditional registers to manually manage rooms and enter
customer details, it will definitely waste a lot of time. It may also put up a doubt in
customer’s mind about the type of service they would receive from your hotel.
This is where the on-desk feature of qloapps helps you manage bookings. With an
intuitive interface, it becomes easy for hotels to manage not only on-desk but also
online bookings. You can quickly assign rooms to walk-in guests, enter customer details
and complete the check-in process within a few minutes. You can also check-out the
departing customers swiftly.
Scenario 2: create separate profiles for employees
with permissions
You can create accounts for your hotel staff and employees with permissions
from the back-end. This will help you to keep track of all the activities like
who created reservation orders, who accepted the payments etc.
SCENARIO 4: REALLOCATION OF ROOMS ON
CUSTOMER DEMAND
MANY SITUATIONS ARISE WHERE YOU NEED TO REALLOCATE ROOMS FOR

CUSTOMERS ON THEIR DEMAND. FOR EXAMPLE, A CUSTOMER IS ALLOTTED
A ROOM ON THE FOURTH FLOOR. BUT HE NEEDS A ROOM AT GROUND FLOOR
DUE TO HIS MEDICAL CONDITION, IN THIS CASE, YOU CAN EASILY
REALLOCATE THE REQUIRED ROOM TO THE CUSTOMER. THEREFORE, AT THE
END OF THE DAY, YOU GET A HAPPY CUSTOMER BY FULFILLING HIS NEEDS
IN A MATTER OF A FEW SECONDS.
Scenario 5: Editing A Booked Order
When customers place an order to reserve rooms the

process just doesn’t end there. For example, if that customer
arrives at the hotel and he requires more than one room or
maybe he asks for a discount. What if that customer has
delayed his plans for the booked date and wants to
postpone his bookings dates?
For such situations, the Order Edit feature of Qloapps lets

you not only add rooms to a booked order but also add
discounts and reschedule booking dates.
CONCLUSION
MANAGING THE FRONT DESK IS A DIFFICULT JOB. USING A GOOD

SOFTWARE MAKES IT EASY TO HANDLE THE ACTIVITIES. THIS IS WHERE
QLOAPPS FACILITATES YOU TO STREAMLINE YOUR SERVICES SO YOU
CAN LEAVE A GREAT IMPRESSION ON YOUR CUSTOMERS.

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Importance of Front Desk

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Duties of front office personnel

Front Office Manager

MANY SITUATIONS ARISE WHERE YOU NEED TO REALLOCATE ROOMS FOR

When customers place an order to reserve rooms the

For such situations, the Order Edit feature of Qloapps lets

MANAGING THE FRONT DESK IS A DIFFICULT JOB. USING A GOOD

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