Basic Grammar For Future Call Center Agents

Basic Grammar for Future
Call Center Agents

Prepared by: Abner James Yngente – Lagerfeld
Contact Center Trainer | TESOL Instructor
SUBJECT AND VERB AGREEMENT
Objective
This module aims to refresh everyone on
basic principles concerning subject verb
agreement.
Rule 1 Basic Principle
Singular subjects need singular verbs;
plural subjects need plural verbs.
Examples: .
My brother is a nutritionist.
My sisters are mathematicians
Those birds (do, does) migrate.
The window (need, needs) cleaning.
Rule 2
The indefinite pronouns anyone, everyone,
someone, no one, nobody are always singular
and, therefore, require singular verbs.
Examples:
Everyone has done his or her homework.
Somebody has left her purse.
Everyone on the committee (is, are) welcome to express
his/her ideas.
Anyone who (want, wants) to pursue higher education (has,
have) to pass entrance exams.
Rule 3
Some indefinite pronouns — such as all, some — are
singular or plural depending on what they're
referring to. (Is the thing referred to countable or
not?) Be careful choosing a verb to accompany such
pronouns.
Examples:
Some of the beads are missing.
Some of the water is gone.
Some of the pie (is, are) missing.
Some of the pies (is, are) missing.
Rule 4 On the other hand, there is one indefinite
pronoun, none, that can be either singular or plural.
It often doesn't matter whether you use a singular
or a plural verb. Unless something else in the
sentence determines its number.
Examples:
None of you claims responsibility for this incident?
None of you claim responsibility for this incident?
None of the students (has done, have done) their
homework.
None of them (was, were) present at the event.
Rule 5 Phrases such as together with, as well as, and
along with are not the same as and. The phrase
introduced by as well as or along with will modify
the earlier word (mayor in this case), but it does not
compound the subjects (as the word and would do).
Examples:
The mayor as well as his brothers is going to prison.
The mayor and his brothers are going to jail.
The politician, along with the newsmen, (is, are) expected
shortly.
Excitement, as well as nervousness, (is, are) the cause of her
shaking.
Rule 6 The pronouns neither and either are singular
and require singular verbs even though they seem
to be referring, in a sense, to two things.
Examples:
Neither of the two traffic lights is working.
Which shirt do you want for Christmas? Either is fine with
me.
Either of us (is, are) capable of doing the job.
Neither of them (is, are) available to speak right now.
Rule 7 In informal writing, neither and either
sometimes take a plural verb when these
pronouns are followed by a prepositional phrase
beginning with of. This is particularly true of
interrogative constructions.
Examples:
Have either of you two clowns read the assignment?
Are either of you taking this seriously?
Do either of you (go, goes) to church?
Will either of them (attend, attends) the party?
Rule 8 The conjunction or does not conjoin (as and
does). When nor or or is used the subject closer to
the verb determines the number of the verb.
Examples:
Either my father or my brothers are going to sell the house.
Neither my brothers nor my father is going to sell the house.
(Are, Is) either my brothers or my father responsible?
(Are, Is) either my father or my brothers responsible?
Rule 9
The words there and here are never subjects.
Examples:
There is one reason for this.
Here are two apples.
There (is, are) no reason for this.

Here (is, are) your tickets.
Rule 10 Verbs in the present tense for third-person,
singular subjects (he, she, it and anything those
words can stand for) have s-endings. Other verbs do
not add s- endings.
Examples:
He loves to play.
She loves to play.
They love to play.
It (is, are) spinning.
He (is, are) wondering.
Rule 11 Sometimes modifiers will get between a
subject and its verb, but these modifiers
must not confuse the agreement between the
subject and its verb.
Examples:
The mayor, who has been convicted along with his four brothers on
four counts of various crimes but who also seems, like a cat, to
have several political lives, is finally going to jail.
The politician, along with the newsmen, is expected shortly.
Andrea, who loves musicals along with her friends, (is, are) going to
see Cats.
Excitement, as well as nervousness, (is, are) the cause of her
shaking.
Rule 12 Words such as glasses, pants, pliers, and
scissors are regarded as plural (and require plural
verbs) unless they're preceded by the phrase pair of
(in which case
the word pair becomes the subject).
Examples:
My glasses were on the bed.
My pants were torn.
A pair of plaid trousers (is, are) in the closet.
The pliers (was, were) under the sink.
Rule 13 Some words end in -s and appear to be
plural but are really singular and require
singular verbs.
Examples:
The news from the front is bad.
Measles is a dangerous disease for pregnant women.
Physics (is, are) a difficult subject.
Logistics (is, are) one of our departments here in this
company
Rule 14 On the other hand, some words ending in -s
refer to a single thing but are nonetheless plural and
require a plural verb.
Examples:
My assets were wiped out in the depression.
The average worker's earnings have gone up dramatically.
Our thanks (go, goes) to the workers who supported the
union.
Rule 15 Fractional expressions such as half of, a part of,
a percentage of, a majority of are sometimes singular
and sometimes plural, depending on the meaning.
Examples:
A large percentage of the older population is voting
against her.
Two-fifths of the troops were lost in the battle.
Two-fifths of the vineyard (was, were) destroyed by fire.
Forty percent of the students (is, are) in favor of changing
the policy.
Rule 16 Sums and products of mathematical processes
are expressed as singular and require singular verbs.
The expression "more than one" (oddly enough) takes a
singular verb.
Examples:
More than one student has tried this.
Two and two is four.
Four times four divided by two (is, are) eight.
Eight divided by 2 (is, are) four.
Rule 17 If your sentence compounds a positive and a
negative subject and one is plural, the other singular,
the verb should agree with the positive subject.
Examples:
The department members but not the chair have decided not
to teach on Valentine's Day.
It is not the faculty members but the president who decides
this issue.
It was the speaker, not his ideas, that (has, have) provoked the
students to riot.

Basic Grammar For Future Call Center Agents

Uploaded by

Copyright:

Available Formats

Basic Grammar For Future Call Center Agents

Uploaded by

Document Information

Original Description:

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Basic Grammar For Future Call Center Agents

Uploaded by

Copyright:

Available Formats

Basic Grammar for Future

Call Center Agents

There (is, are) no reason for this.

You might also like