The document provides instructions for stocking a room attendant's cart with the necessary supplies for cleaning guest rooms. It lists the typical items found on a cart, including clean linens, towels, soaps, glasses, and amenities. It describes organizing the cart with linens on the bottom shelf, towels and cloths on the middle shelf, and supplies in a hand caddy on the top shelf. Proper stocking of the cart is important for efficiency in cleaning room assignments.
The document provides instructions for stocking a room attendant's cart with the necessary supplies for cleaning guest rooms. It lists the typical items found on a cart, including clean linens, towels, soaps, glasses, and amenities. It describes organizing the cart with linens on the bottom shelf, towels and cloths on the middle shelf, and supplies in a hand caddy on the top shelf. Proper stocking of the cart is important for efficiency in cleaning room assignments.
The document provides instructions for stocking a room attendant's cart with the necessary supplies for cleaning guest rooms. It lists the typical items found on a cart, including clean linens, towels, soaps, glasses, and amenities. It describes organizing the cart with linens on the bottom shelf, towels and cloths on the middle shelf, and supplies in a hand caddy on the top shelf. Proper stocking of the cart is important for efficiency in cleaning room assignments.
The document provides instructions for stocking a room attendant's cart with the necessary supplies for cleaning guest rooms. It lists the typical items found on a cart, including clean linens, towels, soaps, glasses, and amenities. It describes organizing the cart with linens on the bottom shelf, towels and cloths on the middle shelf, and supplies in a hand caddy on the top shelf. Proper stocking of the cart is important for efficiency in cleaning room assignments.
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PREPARE ROOMS FOR GUESTS
SET UP EQUIPMENT AND
TROLLEYS SET UP EQUIPMENT AND TROLLEYS SET UP EQUIPMENT AND TROLLEYS SET UP EQUIPMENT AND TROLLEYS SET UP EQUIPMENT AND TROLLEYS SET UP EQUIPMENT AND TROLLEYS SET UP EQUIPMENT AND TROLLEYS Assembling Supplies:
A room attendant requires a special tool to
do his/her job. For the professional room attendant, these tools come in the form of the various cleaning supplies and equipment, linens, room accessories, and amenities that are necessary for preparing a guest’s room. In a sense, the room attendant cart could be regarded as a giant tool box stocked with everything necessary to do an effective job. A well-organized and well-stoked cart is a key to efficiency. It enables the room attendant to avoid wasting time looking for a cleaning item or making trips back to the linen room for more supplies. The specific amounts of items loaded onto a cart vary according to the types of rooms being cleaned, the amenities offered by the property, and, of course, the size of the cart itself. A room attendant’s cart is generally spacious enough to carry all supplies needed for a half-day’s room assignments. Stocking the cart: Carts are typically stored in the linen room along with the housekeeping supplies. In large properties, supplies are often centralized in a particular area and issued to room attendants each morning. Most carts have three shelves – the lower two for linen and the top for supplies. It is just as important not to overstock a cart, as it is not to understock. Overstocking increase the risk that some items will be damaged, soiled, or stolen in the course of cleaning. Items typically found on a room attendant’s cart include:
Clean sheets, pillowcases, and mattress
pads Clean towels and washcloths Clean bath mats Toilet and facial tissue Fresh drinking glasses Soap bars Clean ashtrays and matches Stocking the Room Attendant’s Cart:
Check the list of assigned room;
Refer to the list of room cleaning supplies specified by the property; Begin loading cart from the bottom up. Stock according to recommended quantities; Place mattress pads, sheets, and pillowcases on bottom shelf; Place bath mats, towels, face cloths, and wash cloths on middle shelf; Place room supplies and amenities on top shelf; Stock hand caddy with cleaning supplies such as all-purpose cleaner, cloths and sponges, bowl brush, glass cleaner, and dusting solution. Position on top shelf. Position vacuum, broom, and other sweeping supplies on side of cart. In most cases, all the cleaning supplies for the guestroom and bathroom are positioned in a hand caddy on top of the cart. This way, the room attendant does not have to bring the entire cart into the room in order to have easy access to supplies. Items conveniently stocked in the hand caddy include: All-purpose cleaner Spray window and glass cleaner Bowl brush Dusting solution Cloths and sponges Rubber gloves A laundry bag for dirty linens is usually found at one end of the cart and a trash bag at the other. A broom and vacuum are also positioned on either end of the cart for easy access. For safety and security reasons, personal items and room keys should not be stored on the cart. Housekeeping Terminologies Acute Hazard
Something that could cause immediate harm.
For example, a chemical that could cause burns on contact with the skin is an acute hazard Amenity
A service or item offered to guests or placed
in guestrooms for convenience and comfort, and that at no extra cost. Chronic Hazard
Something that could cause harm over along
period; for example, a chemical that could cause cancer or organ damage with repeated use over a long period. Deep Cleaning
Intensive or specialized cleaning undertaken in guestrooms or
public areas. Often conducted according to a special schedule or on a special project basis. Involves moving heavy furniture, high dusting, turning mattresses, vacuuming draperies and curtains, and other cleaning functions not normally performed in the day-to-day servicing of a guestroom. Synonymously with general cleaning. Double - Locked
An occupied room for which the guest has refused
housekeeping service by locking the room from the inside with a dead bolt. Double-locked rooms cannot be accessed by room attendant using a standard pass key. Early Makeup
A room status term indicating that the guest
has reserved an early check-in time or has requested his/her room to be cleaned as soon as possible. Emergency Key
A key which opens all guestroom doors,
even when they are double-locked. Face Fibers
Yarns which form the pile of the carpet.
Face Weight
The measure of a carpet’s pile. Equal to the
weight of the face fibers in one square yard of a carpet. Finish
A liquid applied to floors that dries to a
protective coating and enhances the appearance of the floor. Finishes come in wax-based or polymer types. Floor Par
The quantity of each type of linen that is
required to out-fit all rooms serviced from a particular floor linen closet. Guestroom Key
A key which opens a single guestroom door
if it is not double-locked. Hand Caddy
A portable container for storing, holding, and
transporting cleaning supplies Typically located on the top shelf of the room attendant’s cart. Hard Floor
Floors made from natural stone or clay. These floors
are among the most durable of all floor surfaces, but also the least resilient. Types of hard floors include concrete, marble, and terrazzo, ceramic tile, and other natural stone. HAZCOMM Standard
Hazard Communication Standard; OSHA’s
regulation requiring all employers to inform employees about possible hazards related to chemicals they use on the job. House Rule
Any published company-wide rule for which
violation can result in immediate discharge. House Setup
The total number of each type of linen that is
needed to outfit all guestrooms one time. Also referred to as one par of linen. Housekeeping Status Report
A report prepared by the housekeeping
department which indicates the current housekeeping status of each room, based on a physical check. Linen Room
Area in a hospitality operation which is often considered the
headquarters of the housekeeping department. This is the area where the employee typically reports to work, receives room assignments, room status reports, and keys; assembles and organizes cleaning supplies; and checks out at the end of his/her shift. Master Key
A key which opens all guestroom doors
which are not double-locked. Mitering
A method for contouring a sheet or blanket to
fit the corner of a mattress in a smooth and neat manner. The results are sometimes referred to as “square corners” or “hospital corners”. MSDS (Material Safety Data Sheet)
A form containing information about a
chemical that is supplied by the chemical’s manufacturer. Occupancy Report
A report prepared each night by a front desk
agent which lists rooms occupied that night and indicates those guests expected to check out the following day. OSHA (Occupational Safety and Health Act)
A broad set of rules that projects workers in
all trades and professions from a variety of unsafe working conditions. pH Scale
A scale that measures the acidity or alkalinity
of a substance to the scale, a pH of 7 is neutral, acids have values of less than 7 to 0, and alkalies have values of more than 7 to 14. Pile
The surface of a carpet; consists of fibers or
yarns that form raised loops that can be ut or sheared. Pile Distortion
Face fiber condition such as twisting, pilling,
flaring, or matting caused by heavy traffic or improper cleaning methods. Preventive Maintenance
A systematic approach to maintenance in which situations are
identified and corrected on a regular basis to control costs and keep larger problems from occurring. Preventive maintenance consists of inspection, minor corrections, and work order initiation. Primary Backing
The part of the carpet to which face fibers are
attached and which holds these fibers in place. Resilient Floors
A type of floor that reduces noise and is
considered easier to stand or walk on. Types of resilient floors include vinyl, asphalt, rubber, linoleum, and wood. Room Attendant’s Cart
A lightweight, wheeled vehicle used by room
attendants for transporting cleaning supplies, linen, and equipment needed to fulfill a block of cleaning assignments. Room Inspection
A detailed process in which guestrooms are
systematically checked for cleanliness and maintenance needs. Room Status Discrepancy
A situation in which the housekeeping
department’s description of a room status differs from the room status information at the front desk. Room Status Report
A report which allows the housekeeping department
to identify the occupancy condition of the property’s rooms. Generated daily through a two-way communication between housekeeping and the front desk. Rotary Floor Machine
Floor care equipment that accommodates both brushes and
pads to perform such carpet cleaning tasks as dry foaming cleaning, mist pad cleaning, rotary spin pad cleaning, or bonnet and brush shampoos. On hard floors, these machines can be used to buff, burnish, scrub, strip, and refinish. Routine Maintenance
Activities related to the general upkeep of the property that
occur on a regular (daily or weekly) basis, and require relatively minimal training or skills to perform. These activities occur outside of a formal work order system and include such tasks as sweeping carpets, washing floor, cleaning guestrooms, etc. Scheduled Maintenance
Activities related to the upkeep of the
property that are initiated through a formal work order or similar document. Secondary Backing
The part of a carpet that is laminated to the
primary backing to provide additional stability and more secure installation. Turndown Service
A special service provided by the housekeeping
department which a room attendant enters the guestroom in the early evening to restock supplies, tidy the room, and turn down the guest bed. Area Responsibility Plan
A document that geographically defines physical
areas of a facility and assigns responsibility for cleaning among the various departments of a hotel or hospitality organization, usually developed from the division of work document. Bed and Bath Linen
Items such as sheets, pillowcases, hand
towels, bath towels, washcloths, and cloth bath mats. Bedding
All bed linens such as sheets and
pillowcases, and all blankets, shams, dust ruffles, pillow quilts, comforters, coverlets, mattress pads, and bed spreads. Buffing
The act of polishing the surface of a floor with
a low-speed (175-350 rpm) floor machine. Burnishing
The act of polishing the surface of a floor with
a high-speed (350+ rpm) floor machine to achieve an extremely high gloss (wet look) surface. Daily Work Assignment Sheet
Form that indicates special work tasks
required for a given day and are assigned to a specific worker. Damp Mopping
The use of a damp (not wet) mop for spot
cleaning of spills and overall cleaning of light dirt from floors. This technique is not intended to remove heavily embedded dirt or old floor finish. Dilution Ratio
Comparison of the amount of water that is, or must
be, added to a specific cleaning agent that is recommended for a specific cleaning task. For example, a 20:1 dilution ratio means 20 parts water to a 1 part cleaning agent. Guest Essentials
Guest supplies that are essential in guestrooms but
that the guest would not normally be expected to use up or remove upon departure. Examples include water glasses, ice buckets, and cloth hangers. Guest Expendables
Guest supplies that guests would normally
be expected to use up or take away upon departure. Examples include stationery, toilet tissue and soap. Guest Loan Items
Guest supplies not normally found in a guestroom
but available upon request. Examples include hair dryers, razors, ironing boards, and irons. Guest signs a receipt and specify a time that the item may be picked up by the housekeeping department. Guest Request
Any special request not normally included in
the regular servicing of a guestroom, such as for extra towels, hair dryers, razors roll-away bed or baby crib. Guest Supplies
Supplies specifically needed because guests
are staying in a hotel. Housekeeper’s Report
A report made daily to the front desk by the housekeeping
department and signed by a manager indicating the correct status of all guestrooms. Compilation of all results obtained from afternoon room checks conducted on the entire guestroom. Specifies what rooms are ready for occupancy, occupied by guests, and/or on-change, etc. Maintenance Checklist
Document used as a guide in the
performance of a maintenance inspection. Maintenance Work Request Form
A three-part document used for repairs; is
transmitted to the engineering department. Form allows for the control and processing of work and the recording of man-hours and materials involved in the repairs performed. Padding
A layer of material placed under carpet to
increase resiliency. It can be made from a number of natural and synthetic materials. Room Inspections
Periodic inspections of guestrooms to ensure
that standards of cleanliness and servicing are being maintained. Spray Buffing
The application of a finish solution while
polishing a floor’s surface to retouch worn spots and to restore a glossy look to the floor’s surface. GUESTS' SAFETY AND SECURITY MAKE UP BEDS CLEAN ROOMS