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Wipro Limited-An Overview: Deck Expiry by 05/15/2014

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Wipro Limited-

An Overview

Q3 2013-14

1 © 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL Deck expiry by 05/15/2014


Agenda

Sl. No. Highlights

1 Who We Are

2 What We Do

3 Our Value Proposition

4 Key Enablers

5 Wipro Infotech (India and Middle East Business)

6 Awards and Accolades

7 Our Brand and Values

2 © 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL Deck expiry by 05/15/2014


Who We Are
Introduction

3 © 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL Deck expiry by 05/15/2014


Wipro Today…

Partner to
Sustained Attracts the Global
Industry Leaders
Growth Best Talent Presence
Leaders

$ 6.91 966* No.1** 60*


FY 2012-13 US $ Active Global Most Ethical Countries
Billion in Clients Company
Revenues (150+ fortune 500 146,400+*
(16% CAGR over customers)
6 years) Workforce

**Recognized as the Most Ethical Company by Ethisphere Institute 2013


# 1 in the MSCI Emerging Markets Index and # 2 in the Global 500 listing of Newsweek's Green Rankings

Wipro demerged its IT and Non IT business in April 2013, consolidated revenues for FY 2012-13 stand at $7.95 Billion

*Figures based on Q3 results 2013– 14 for Global IT Business (IT Services and IT Products)
4 © 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL Deck expiry by 05/15/2014
Our Key Milestones

Wipro Ltd. demerges its ‘Diversified Business’ into a separate company to be named Wipro
Enterprises Ltd. Wipro Ltd. to focus exclusively on IT Business

Wipro listed in the NYSE and enters the BPO business

Wipro enters the IT Software business

Wipro enters the IT hardware business

Incorporation of Western India


Vegetable Products Ltd

5 © 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL Deck expiry by 05/15/2014


Our Global Presence & Revenue Breakup
Global Delivery Centers, BPO and Sales Offices
29.6%
Europe
Sweden
Netherlands
Denmark
Norway
UK
Finland
Canada Ireland Germany
Poland
Belgium Czech Republic
Luxembourg Hungary Kazakhstan
France
USA Romania
Austria
Italy Japan
Portugal Turkey
China
Spain Qatar
Bhutan
Hong Kong
South Korea 12%
Egypt
Mexico Switzerland Asia Pacific &
India Taiwan
Saudi Arabia
Thailand
Other
Trinidad & Tobago
Nigeria Cambodia
Emerging
Philippines
Markets
49.9% Colombia Ghana
Oman
Sri Lanka Malaysia
Americas Kenya
UAE
Rwanda Singapore Indonesia
Brazil Uganda

Zambia 8.5%
Chile India & ME Australia
South Africa
Argentina
Swaziland
New
Zealand

* Figures based on Q3 results 2013– 14 for Global IT Services

6 © 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL Deck expiry by 05/15/2014


Financial Snapshot
IT Services Business has grown at a CAGR of 16% in the last 6 years

7.95
7.37
6.98
6.05 1.73
1.45
5.02 5.05 1.76
1.66
3.5 1.37 0.73

0.89 5.92 6.22


5.22
3.65 4.32 4.39
2.61

2006-07 2007-08 2008-09 2009-10 2010-11 2011-12 2012-13

Wipro IT Services Revenue in USD Bn Wipro Non IT Revenue in USD Bn


Overall Wipro Revenue in USD Bn

 For FY10 onwards, the numbers are in IFRS, while the past is in IGAAP

7 © 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL Deck expiry by 05/15/2014


Revenue Mix
Manufacturing & Column12 Healthcare, Life
Hi-Tech Sciences & Services
18.6%
10.6%

Retail, Consumer
14.6% Goods &
Transportation
Financial 26.4%
Services

16.1% Energy, Natural


Resources, Utilities
and Engineering &
13.7% Construction

Global Media and Telecom

Business Unit Distribution

* Figures based on Q3 results 2013 – 14 for Global IT Services

8 © 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL Deck expiry by 05/15/2014


Service Line Distribution

8.7% 7.6% 7.6%


Product Engineering Solutions
7.2%
7.2%
19.9% Analytics and Information Management

31.7%
Business Application Services
31.7%
24.9%
Global Infrastructure Services
24.9%
19.9%
Application Development and
Maintenance (ADM)

8.7%
BPO

R&D Business – 10.1% || Consulting – 2.4%


* Figures based on Q3 results 2013 – 14 for Global IT Services
* R&D and Consulting business revenues are overlapping with Service Line Revenues
9 © 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL Deck expiry by 05/15/2014
What We Do

10 © 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL Deck expiry by 05/15/2014


Strategic Business Units and Service Lines
Industry Verticals

Banking, Retail, Manufacturing Healthcare, Energy, Global Media &


Financial Consumer & Hi-Tech Life Science & Natural Telecom
Services Packaged Services Resources
& Insurance Goods, Utilities and
Transportation Engineering &
& Government Construction

Business Consulting

Advanced Technologies

Business Application Services


Service Lines

Analytics & Information Management

Business Process Outsourcing

Global Infrastructure Services

Product Engineering Solutions

Managed Services

11 © 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL Deck expiry by 05/15/2014


Growth Markets: Engine for Future Growth

APAC & LATAM AFRICA DACH FRANCE NORDIC


JAPAN* REGION

 Offices: 15  Offices: 5  Offices: 4  Offices: 7  Offices: 2  Offices: 3


 Delivery Centers:  Delivery Centers: 4  No. of People: 700+  Delivery Centers: 4  Delivery Centers: 2  Delivery Centers: 5
12  No. of People: 800+  Started Operations  No. of People: 800+  No. of People: 250+  No. of People: 160+
 No. of People: 4250  Started Operations in 2007  Started Operations  Started Operations  Started Operations
 Started Operations in 2006 in 2002 in 2003 in 2006
in 2001

6500+ onsite Enabling 250+


$1.1+ Billion employees customers globalize, 36 offices & 27
in revenues supported by transform their delivery centers
(CAGR of 17% 20,000+ from business processes & catering to local and
over 3 years) offshore locations technology landscape global customers

Advanced Helping customers Processes ensuring


Customer technologies & Country
Standardize regional
Centricity: Integrated consulting Delivery strategy:
country managers models: Enabling
at the core: Compliance.
Innovative solutions, Building strong talent, Supporting local
leading local sales, customers delivery models, ensuring seamless
support & delivery Differentiate at automated delivery & assuring Community
teams business continuity initiatives
the front frameworks

*APAC & JAPAN region doesn’t include India & Middle East
12 © 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL Deck expiry by 05/15/2014
Business Consulting

 Business Transformation Services


 Change Management
 Functional excellence (e.g. SCM, CRM, HR, FA, etc)
 Process Excellence
 Technology Transformation
 Enterprise Architecture, Governance Risk and Compliance,
Lean, IT Planning and Governance

Define and Implement a highly customer


centric and flexible enterprise –
21st Century Virtual Corporations
 Process Design Leveraging Lean Tenets – to optimize
business processes

 Technology Innovation – applying new technology


like Cloud, Mobile, Predictive analytics

 Asset Evaluation and Optimization

 Next Generation Partnering

13 © 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL Deck expiry by 05/15/2014


CASE IN POINT

Global Software and


Entertainment Company
Redesigned entire global supply chain for
physical products using leading edge
analytics and supply chain segmentation
matching hundreds of products to
customers based on cost and velocity.
Developed a new operating model, process
design and IT Platform (APO).

 Top line revenue increase 2-4% ($250m-$400m)

 $250m reduction of obsolete inventory

14 © 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL Deck expiry by 05/15/2014


Advanced Technologies

Advanced Technologies

Smart
Cloud Mobility Social Analytics Sensors

Harnessing the Power to Disrupt

Repurposing & Optimizing


Creating Seamless Transforming Our Clients’
Our Clients’ Technology
Customer Experiences Businesses
Investments

15 © 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL Deck expiry by 05/15/2014


Case in Point

A Large Education
Solutions Provider
Wipro successfully managed the cloud
transformation journey of a large US-based
Education Solutions Provider

Proposed a pay-per-use model which resulted in upwards of


30% cost savings while providing enhanced scalability to
meet future requirements:
 Migrated 5 business critical applications (that generate
USD 160 million in revenue) onto the Amazon Cloud
 Shifted to Managed Services – enabled 24x7 monitoring
and management of Infrastructure and Security
 Wipro took end-to-end ownership by selecting the right
Platform, Infrastructure, Technology and Partners

16 © 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL Deck expiry by 05/15/2014


Business Application Services

Business
Application
Services

Business Enterprise Enterprise Enterprise


Testing Enterprise
Collaboration, Application Business Security
Services Architecture
Content & CX Services Integration Solutions

En-Route to the ‘Digital Enterprise’

Enhancing customer Business agility through Standardize operations with


experience with Digital process velocity and ‘Resilient -By-Design’
Marketing solutions integrated ecosystems Business Processes

17 © 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL Deck expiry by 05/15/2014


CASE IN POINT

Manufacturing Industry

Wipro helped streamline a disjointed


purchasing processes for USD 50Bn+
purchasing spend. Procurement handled by
30+ systems. Implemented solution
addressing the need for strong focus on
contract visibility and compliance.

Increase in spend visibility across 30+ plants. Spend


management brought under central control and
contract, resulting in reduction in spend upto USD 1 Bn

18 © 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL Deck expiry by 05/15/2014


Analytics and Information Management

Value delivered Key Focus Areas


 Analytics driven business transformation  Advanced Analytics Solutions targeted to CMO,
initiatives CFO, CRO etc
 Business objective focused initiatives -  Customer Life Cycle Management, Finance
exploiting a consistent Information Performance Management, Risk & Compliance
infrastructure etc. (over 40 models developed)
 Complete Analytics & Information  Integrated play across process , data and
Management outsourcing services applications
 Managed service models
 Continuously develop Analytics Solutions
 Holistic KPI driven performance management for
business

19 © 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL Deck expiry by 05/15/2014


CASE IN POINT

Leading Life
Insurance Company

Wipro enabled one of the world’s largest


insurance groups to prevent subrogation
leakage and bring it at par with industry.

 Subrogation leakage prevention close to


10 million Euros

 Identification of missed recovery opportunities


of approximately 150 million Euros

20 © 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL Deck expiry by 05/15/2014


Business Process Outsourcing

Value Delivered
 Enhance Business Alignment
 Drive Transformation
 Focus on “Value Creation”
 Measure Success Head of Global Billing,
UK Telecom Giant
Across all aspects of our operations.

Back Office Transformation


I am delighted to tell you
 Driving process optimization…..
…… standardization and automation
through Base)))TM
that we have absolutely
– An integrated suite of BPO tools
smashed the debtors
and cash targets given
Innovating the Front Office to us by Global
 One view across interfaces
Services…..
 Analytics led process transformation
 Self Service solutions

21 © 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL Deck expiry by 05/15/2014


CASE IN POINT

Large Retail Chain


Wipro is engaged in a multi-tower back-office
transformation initiative with one of the
world’s largest electronics retailer.
Wipro Base)))™ leveraged as a back-office
transformation driver

 55% in financial period close times

 64% reduction in cycle time of AP process

 5-7% procurement cost savings through spend


optimization

22 © 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL Deck expiry by 05/15/2014


Global Infrastructure Services
Value Proposition

Business - Variabilization Agile IT


IT alignment of IT

 Total Infrastructure Outsourcing: End-user computing, network services, datacenter services, security
 Delivering Compute, Storage, Network resources on tap from Cloud
 99.95% availability of IT infrastructure spread across the globe through Remote Management from
Global Command Center (GCC)
 Data Centers across US, Europe and Asia Pacific
 Variabilization of IT
 Asset Lite approach
 Cloud Approach

23 © 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL Deck expiry by 05/15/2014


CASE IN POINT

Global Energy Company

Wipro enabled public cloud adoption for key


IT infrastructure systems to reduce
provisioning time from four months to real
time, and benchmark use public cloud
services

Public cloud adoption saved 35% in capex and


improved demand management

24 © 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL Deck expiry by 05/15/2014


Product Engineering Solutions (PES)
User Expectation Collaboration Architecture Implementation

Cinemascope Cloud, Mobility, Analytics Smart Audio/Video Jerk Free Audio/Video


Engine

Multiscreen Experience Semiconductors, Interconnectivity Quick Sync, Playback


Sensors, Middleware Architecture

Anytime Content Manufacturing Execution Optimal Communication Quick Download from


Systems, Product Lifecycle Subsystem Anywhere, Anyplace
Management

25 © 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL Deck expiry by 05/15/2014


CASE IN POINT

Christmas TV for OEM with


Semi-conductor Major

Delivered the world’s first consumer


cinemascope plus 3D TV.

Connected TV stacks way ahead of their time.


Seamlessly integrates third party applications for
feature-rich functionalities. Manages lifecycle,
minimize resource consumption and simultaneously
executes applications.

26 © 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL Deck expiry by 05/15/2014


Managed Services | ServiceNXT
 Application & Infrastructure Managed Services
 Security Management
 Cloud Management Services

1
 Saasification, Cloud  Standardized
Enablement Integrated & Processes for Assured
 Application Portfolio comprehensive Services
Rationalization services  Wipro IP, Tools &
 Technology Refresh Platforms
 Process  Continuous
Transformation
5 Efficiencies 2 Improvements & Cost
Transformation takeout
Value
Propositions

 Move from SLAs to  Multiple Engagement


BLAs Flexible Models
 Service Prioritization Pricing  Opex Models
based on Business Business  Variability linked to
models
Needs Visibility Business Growth
 Verticalized Solutions  Infrastructure as a Utility
4 3
27 © 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL Deck expiry by 05/15/2014
CASE IN POINT
Integrated Service Offering to a
Leading US Based Mail &
Document Management Firm
Wipro with its comprehensive & integrated service
expertise managed 13 ITIL services in
infrastructure, application & security areas for a
client operating at mega scale
 100,000+ systems including desktops, laptops, servers,
VOIPs, mobile devices (cumulatively 1.5 Petabytes storage)
 Managed 520+ applications an average of 800 monthly
changes and 600+ annual enhancements
 BLA measuring ‘Success rate’ of the involved business
process recorded 99.94%, exceeding client’s expectations
 ‘Average response time’ BLA reduced by 33% indicating
integrated service’s success

28 © 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL Deck expiry by 05/15/2014


Our Value Proposition
Do Business Better

29 © 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL Deck expiry by 05/15/2014


Wipro’s Business Strategy Focuses
On Customer Value Maximization

Client Centric Go-to-market


Structure
Differentiate at the
Increase Revenue Deep Industry and Advanced
Front
Technology Focus

Integrated Consulting Capability

Shareholder
Value
Process Assets

Reduce Operating Standardize at the Automation and Non Linear


Costs core Models

Technology Accelerators’

Value Transformation Transformation


Drivers Themes Initiatives

30 © 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL Deck expiry by 05/15/2014


“Do Business Better”
Our Transformation Themes Help Customers

Differentiation at the Front Standardization at the Core

Differentiate Run an Efficient


and Grow your Standardized
Business Core

31 © 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL Deck expiry by 05/15/2014


Differentiation
We are Helping Deliver “Differentiation at the Front” for Our Customers

 For a large city state: built an integrated view of passenger


movement making public transport more convenient for
commuters while achieving 99% reduction in time required
to process queries

 For a leading North American Bank: Digital Channel


Transformation resulting in 33% increase in product sales in
five months
Differentiate
and Grow your  For a global Telecom Equipment company: Delivered a
Business product with sales of over 20K units/year for a next
generation switching product through robust design and
build coupled with emerging market customer insights

 For a leading European Consumer Goods company:


Increased effectiveness of the $1.6 Billion trade promotions
spend through predictive analytics

 For a large US Retailer: delivered $150 Million addition to


the top line and over $75 Million improvements in profits in
the last 12 months through reduction in Lost Sales &
enhanced Coupon Redemption Rate

32 © 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL Deck expiry by 05/15/2014


Standardization
We are Helping Deliver “Standardization at the Core” for Our Customers

 For a leading Asian service provider of semiconductor


packaging and distribution solutions: Enabled savings of $1.3
Million USD by transformational outsourcing and consolidation
of IT operations

 For European utility: Reduced the infrastructure and


application management costs by 32% through application and
infrastructure managed services

 For a leading retailer: Multi-tower back-office engagement


leading to process improvements resulting in $23.5 Million in
Run an Efficient cost savings and 64% reduction in cycle time of the accounts
Standardized payable process.
Core
 For Global telecom vendor: Co-sourcing to grow business &
enhance non-core activities leads to operational and financial
process harmonization resulting in 71% cycle time reduction for
Order Management (EMEA) and 43% reduction in supplier
dispute queries for Finance

 For a large European bank: Process simplification &


standardization in record time of 18 months, creating one of the
largest banks in the region and achieving synergy benefits
of £2 Billion

33 © 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL Deck expiry by 05/15/2014


Key Enablers

34 © 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL Deck expiry by 05/15/2014


Our Key Enablers

Collaborating with customers to ‘Do Business Better’

01 02 03 04 05 06

Differentiated Deep Industry Standardization Innovation Strategic Culture


Client Insights of Delivery Network Partnerships
Engagement
Differentiation at Uncovering key Delivery models Engage, retain, 360 deg Collaboration
the Front through characteristics of targeting faster, develop for relationship; with customers;
industry and industries and efficient and enabling Collaborative employees;
client insight offering unique business aligned transformation. offerings and partners and
solutions KPI’s Investment in innovation with community
next gen product partners
technologies

35 © 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL Deck expiry by 05/15/2014


Differentiated Client Engagement

Differentiation at the Front


Increase value delivered
impacting Revenue &
Deep Industry Focus
Advanced Technology Focus Customer to 60%

Integrated Consulting
Capability

Client Centric GTM Cost 40%

36 © 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL Deck expiry by 05/15/2014


Deep Industry Insights

George Kuntz,
……address competitive dynamics, regulatory
Head, Pharma Supply Chain IT, Cardinal
changes and leverage advances in technology to
compete and thrive in their sector

 Strategic partner to most of the Top 5 companies


across key industries
 Industry Process Solutions effecting business Wipro is a partner who
change
understands our industry…
 Business Process architecture and process
assets across value chain partnered us successfully to
 Models / Frameworks to Identify and Outsource create ePedigree serialization and
Non-Core processes
 Rationalization/ Optimization of processes other key mobile solutions…
applying ‘Lean’

…..by a team of experts with years of direct,


frontline expertise…..
INDUSTRY ADVISORY GROUP

37 © 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL Deck expiry by 05/15/2014


Simplification and Standardization of Delivery
“Standardization at the Core” is Being Enabled by Our Repository of Process Assets

Analyze

Standard
Eliminate Automate Knowledge
Operating
Work Work Bases
Procedures

Next Generation
Managed Services

38 © 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL Deck expiry by 05/15/2014


Innovation Network

Business Solutions | Technology IPs | Processes | Business Models

STRATEGIC BUSINESS UNITS

Cloud Green Social Mobility Collaboration Analytics


Computing

Innovation Network

Wipro CoEs Industry Forums External Innovation Customers Academia Partners

Solutions Market View Next Gen IPs Insight Research Co-Innovation

39 © 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL Deck expiry by 05/15/2014


Technology Themes for Innovation

Data Scale and Intelligence


Smart Systems
Augmentation

 Business value from imperfect data  Environmental awareness


 New age processing techniques  Contextual interaction
 Analytics using enterprise & social data  Adaptive response
 Understanding and visualizing in the  Autonomous systems
context of domain

Next-Gen Materials &


Immersive Experience Manufacturing

 Man Machine barrier  Digital Substitutes


 Digital Consumerism  Product Dematerialization
 Convergence of physical & digital world  Context aware & smarter products
 Collection of crowd sourced economy  Nano materials & bio-synthesis

Ubiquitous Enterprise

 Systems of efficiency to systems of


effectiveness
 New age software development
methodology
 Multi Channel and Hyper personalization
 Always “on” & variable functionality

40 © 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL Deck expiry by 05/15/2014


Strategic Partnerships

Accelerate Innovation | Increase RoI | Industry Expertise | Trusted Network | Emerging Technology

Strategic Alliance Portfolio

 Strategic initiatives across Cloud, Analytics, Mobility  Emerging Market Focus – reverse innovation of
products
 Improved customer penetration and global go-to-
market  Synergistic Partnership ecosystem for the future –
 Co-innovation and Co-creation of Solutions  Sell To, Sell With, Co Innovate

Mega-alliance strategy places Wipro in a unique position in the world of consolidating ‘stacks’

41 © 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL Deck expiry by 05/15/2014


Culture
PEOPLE

Across Geographies Business Excellence


 Over 20% employees outside  Customer Centricity, Process
India Excellence (Lean, Six Sigma),
Quality Systems (CMM, CMMI
certified)

Diversity
 99 plus Nationalities
 30% women
Recent Awards
 Recognized as the most Ethical
company by Ethisphere Institute 2013
Localized
 38% local nationals (46% of  Ranked 2nd in the Workplace Diversity
& Inclusivity category in India's Best
sales team)
Places to Work For Study -2012
 Atlanta Center - 95% + locals conducted by Great Places to Work
Institute.
Best in Class Practices  Ranked as the top 'Global R&D Service
Provider', for the third successive year
 Leadership Programs
by Zinnov Management Consulting Pvt.
 Talent Acquisition: Mission10X, Ltd.
WASE  BPO Excellence Award for Outstanding
 KM processes - Winner of MAKE Work in Utilities Company in UK
Award
42 © 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL Deck expiry by 05/15/2014
Culture

Collaboration across the ecosystem to match and


exceed customer expectations

Customers
Investing in our Customers’
Ecosystem!

Partners
Accelerating innovation in
products Joint Solution
Partners Development

Customers Communities
 World Economic Forum;
IEEE; Knowledge
@Wharton etc. - business,
Communities technology, academic and
scientific communities.
 Global Impact Award for
success in job creation
and positive impact on
Atlanta's economy in 2009

43 © 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL Deck expiry by 05/15/2014


Wipro Infotech

44 © 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL Deck expiry by 05/15/2014


Wipro Infotech – Division of Wipro Limited

Presence People Rankings


 The India & Middle East  15, 258 + employees in India  Won the Frost & Sullivan ‘Green
business of Wipro Ltd. Manufacturing Excellence Award’
 1083 employees in ME &
for 2013
 12 + years in Middle East KSA
 Won the coveted CIO Choice Award
 22 offices and 170 service  Dedicated GTM and 2014, in 3 categories this year
locations in India customer engagement
Managed IT Services, Enterprise
 Presence in the Middle East  Strong localization in Middle Infrastructure Automation Services,
: UAE, Saudi Arabia , Qatar, East Managed Security Services.
Bahrain, Oman and Kuwait  Ranked No.1 in the overall Network
with 43 remote locations in integration market share in India
KSA for 2011-12 by Voice & Data
 Wipro Enterprise Data Centre
receives LEED India GOLD award
for New Construction
 No.2 in IT Services in India & Top 3
among all IT vendors in UAE 2011

45 © 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL Deck expiry by 05/15/2014


Wipro Infotech & GlS: Integrated Service Offerings

Customer

Strategic Business Units


Global Infrastructure Services (GIS)

System Integration
Total and Maintenance
Consulting Business Infrastructure Outsourcing Services &
Application Managed
Infrastructure
Services Services
Technology Solutions

Industries

Banking, Telecom Retail, CPG Manufacturing Healthcare Govt, Energy, Natural


Financial and & Hi Tech & Life Defence resources & Utilities
services & Transportation Sciences
Insurance

46 © 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL Deck expiry by 05/15/2014


Wipro Infotech Today…
Achievements
 Client engagement - Achieved
Net Promoter Score of 45.6 in
2012 – 13, up from 24.5 in the Growth
previous fiscal. The pulse score
was recorded at 5.95 in Q1 (up
from 5.74 in FY 2012 -13  Largest System Integrator
solution provider; including
 Won the coveted CIO Choice
Service and products with
Award 2014, in 3 categories this
Vendor plural stacks
year :Managed IT Services,
Enterprise Infrastructure  Forging strong relationship
Automation Services, Managed with customers in the region
Security Services.  12+ years of partnerships in
the Middle East
 Customers across segments
Rankings Government, Banking,
Telecom, Financial Services,
Oil & Gas, Manufacturing,
 No. 2 IT services in India Retail, Enterprise
 No. 3 IT services in UAE
 Top 3 among all IT vendors in UAE and No. 1 in SIS

47 © 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL Deck expiry by 05/15/2014


Awards and Accolades

48 © 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL Deck expiry by 05/15/2014


Awards & Accolades
1
 Awarded Bronze class distinction in 2014
RobecoSAM sustainability yearbook
 Won the coveted CIO Choice Award 2014, in 3
categories this year :Managed IT Services,
Enterprise Infrastructure Automation Services,
Managed Security Services
 Achieves 'A' level on the CDP's supplier climate
performance leadership index (SCPLI)
 Selected as Dow Jones Sustainability Index, World
member for the 4th Consecutive Year
 Won the 2013 ITSMA Gold award in the category
of “Marketing with Social and Digital Media’
 Ranked #1 in India 2013 ranking of Carbon
Disclosure Leadership Index (CDLI)
 Wipro ranks 11th in the first edition of
INTERBRAND'S 'Best Indian Brands' study, 2013
 Recognized as the most ethical companies by
Ethisphere Institute 2013
 Global Telecoms Business recognizes Nokia
Siemens Networks and Wipro with the ‘Wholesale
Service Innovation Award 2013' for their unique IT
R&D Partnership Project
49 © 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL Deck expiry by 05/15/2014
Awards & Accolades
2

 Ranked #2 in the Global 500 listing of Newsweek’s


Green Company Rankings 2012
 Ranked Thought Leadership "Best-In-Class" in the
CEB TowerGroup Outsourcing Technology Analysis
Report 2012
 Won NASSCOM Corporate Award for Excellence
in Diversity & Inclusion, 2012
 Rated #2 IT services in India by DQ magazine,
2011
 Rated #3 IT services in UAE - Top 3 among all IT
vendors in UAE and No. 1 in System Integration by
IDC report 2011
 Ranked #1 in the 18th edition of the Greenpeace
"Guide to Greener Electronics" rankings in its first
appearance in the list
 Ranked as the top 'Global R&D Service Provider',
for the third successive year by Zinnov
Management Consulting Pvt. Ltd
 American Society for Quality recognizes Wipro
BPO with the Best Project with "Organizational
Impact" award

50 © 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL Deck expiry by 05/15/2014


Wipro Brand and Values
Values | Vision | Brand | Innovation | Good Citizenship

51 © 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL Deck expiry by 05/15/2014


Brand Wipro

Values

View on Good Good Corporate


Citizenship Governance

World Class People


Infrastructure Wipro Excellence

Brand Innovation

Business Excellence

52 © 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL Deck expiry by 05/15/2014


What is Wipro All About
1

 Are a bedrock of our culture. They guide our behavior


 Are like a lighthouse that guides our ship through the
Values
choppy waters of global business environment

 Is more than just adherence to the Statutory &


Good Regulatory requirements
Corporate
 It is about focusing on the Voluntary Practices to
Governance
achieve the highest levels of transparency & propriety

 Is what make Wipro an organization with – mind &


People body and heart & soul
Excellence
 Team Wipro is the nucleus that makes Wipro a vibrant
powerhouse of growth & innovation

53 © 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL Deck expiry by 05/15/2014


What is Wipro All About
2

 Includes applying thought in viewing innovative ideas


through the lens of practicality, in order to deliver value
to the end-customer. It is about transforming ideas into
business results
Innovation
 Infuses newer ideas & newer ways of doing things into
all parts of the organization

 Wipro Way is a company-wide, unified framework of


excellence aimed at understanding our end customer’s
Business needs (value) and aligning our efforts and output to
Excellence those needs
 It is a multitude set of things that we do in a “unique,
interconnected way” that lends us a distinct, long-term
competitive value creator for clients
 It is a combination of Six Sigma, Lean Manufacturing,
Kaizen and CMM - to provide unmatched business
Brand value and predictability to our customers

 Is a significant asset that drives enormous value into


our businesses. It helps bind the various businesses,
across geographies, into a single corporation
 Today, the Wipro brand is one of the more familiar &
respected brands
54 © 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL Deck expiry by 05/15/2014
What is Wipro All About
3

World-Class
Infrastructure  Facilitates the free flow of information, which is a driver
of change in the global business environment
 It provides Wiproites a conducive work environment to
deliver results at their productive best

 As a good socio-economic citizen of the world, Wipro is


responsible for its Business, Ecology and Society /
Community
 Business with Integrity: Good Governance to achieve
the highest levels of transparency & propriety
Wipro’s  Ecological Sustainability: Acting with sensitivity towards
View the ecology helps us do business in an eco-friendly
of Good manner
Citizenship
 Social & Community Initiatives: Contribute to the local
communities we operate in. Catalyzing systemic
improvement in education

55 © 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL Deck expiry by 05/15/2014


Evolution of the Brand Wipro

1990s 1998
1979 - 90 WIPRO
2006

1945 - 79
2013
1990-97 1998
+ IT Services, Lighting 2006
Western India 1979 - 90 New Brand identity
Products Ltd Infrequent & Inconsistent
The Brand Promise
Global presence
2013
Corporate name use of the logo ‘W’ e.g. acquisition
1945 - 79 “Applying Thought” -
‘WIPRO’ (Western of Unza,
Wipro’s commitment Wipro Ltd.
India Products Ltd) Non standard use of the Infocrossing,
Founded in Amalner; & credo - common announces
(1979) ‘Wipro’ name Hydrauto, etc.
Named as ‘Western position to integrate demerger of
India Vegetable the diverse products ‘Diversified
+ Finance, Shikakai , Clear need felt to leverage Expanding into new
Products Limited’ & services Business’ into a
IT Products, Baby the brand name across lines of business
Care & Wipro GE businesses e.g. Clean energy, separate company
Sunflower Vanaspati, Water reuse, etc. to be named Wipro
787 laundry soap Enterprises Ltd.
Wipro Ltd. will
Diversified into focus exclusively
Hydraulic Cylinders & on IT Business.
Fluid Power

56 © 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL Deck expiry by 05/15/2014


Brand
1

The 3 indivisible elements of the Wipro Brand Identity…


Connotation:

 The ‘Rainbow Flower’ as being - Youthful & Energetic, Multifaceted,


Innovative, Large & Vibrant
 ‘WIPRO’ – being the name of the organization
 ‘Applying Thought’ as being – Powerful, Intellectual, Futuristic, Maturity &
Commitment to Innovation

‘Rainbow Flower’ - Significance of the colours:


Green  Fields, Prosperity, Freshness, Growth, Youth
Yellow  Sun, Warmth, Vitality, Aspirations
Red  Blood, Life giving, Dynamic, Auspicious
Violet  Intelligence, Innovation, Mystery
Blue  Sky, Sea, Transparency, Natural

The Rainbow Flower symbolizes the energy of our diversity, the dynamism of Team Wipro
and the Yin-Yang balance we strive for.

57 © 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL Deck expiry by 05/15/2014


Brand
2

‘WIPRO’  A unique handwritten creation to reflect Wipro as a


humane corporation
 The typography is a scaled grid

 Is Wipro’s commitment & credo


 Dimensions
 Thinking for the customer
Applying  Application of Thinking
Thought  Continuous Application
 Along with the Rainbow Flower, it is a commitment to
uphold the Wipro values in our quest to deliver
Innovation, Quality and Superior Value to all our
stakeholders

58 © 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL Deck expiry by 05/15/2014


Brand
3

Wipro Brand Personality


A trustworthy, capable, humane and successful
organization

 Focused on consumer needs and offers various products,


solutions and services that fulfill these needs,

 While doing so it is sensitive to the social, economic


& environmental imperatives of the country it operates in.

A competent, honest & significant business-partner &


employer
 That places a premium on long term, mutually beneficial
relationships and offers strong growth opportunities with
an inspiring work & business atmosphere.

Brand Wipro - Ranked as the 5th most-admired Indian corporation


in the Asia 200 survey by The Wall Street Journal Asia

59 © 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL Deck expiry by 05/15/2014


Key Dimensions of Wipro’s Corporate Governance

1 Accountability 2 Independence

 Corporate Internal Audit Function Directly Reports to the Audit  Majority of the Board comprised of External Directors (10 out
Committee of 13)
 Chief Risk Officer and Ombudsperson reporting to Executive
Director & CEO, Executive Director & CFO, and Audit Committee;  Audit, Risk and Compliance Committee, Board Governance &
Risk team spread across verticals Compensation Committee comprise of entirely Non-Executive
Independent Directors
 Among First Indian Companies to adopt Sarbanes Oxley Act’s
Certification Process in India

WIPRO
Corporate
Corporate Governance Transparency
3 Social Responsibility
4

 Timely, adequate and equivalent access to information to all


 “Wipro Cares” contributions to society – through education, stakeholders
extending human touch and facilitating employee involvement in  First Indian Company to publish consolidated and segmental accounts
community  Disclosure when Exchanges are closed (both in India and the US)-
during non trading hours
 Wipro Applying Though in Schools (WATIS) - an initiative for  Announcement of quarterly audited financial results within 15 minutes
creating capacity on the ground for systemic reform in education. on approval by the Board of Directors
(Primary & Elementary School)  Early adoption of standards (e.g. AS30/ Hedge Accounting)
 Early adoption of IFRS
 Filing with SEC in line with US registrants
 Quarterly audited accounts with no qualifications
 Quarterly and annual results sent by email to shareholders

60 © 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL Deck expiry by 05/15/2014


Sustainability at Wipro - Initiatives

Wipro’s Sustainability Framework

Minimize Promote Work jointly with Provide Collaborate with Shape policies
Wipro’s internal employee education and solutions that suppliers to help by engaging
footprint on diversity, civil society enable them become with
energy, water empowerment networks on customers to more government,
and waste & continuous sustainability become greener sustainable NGOs and
learning programs industry
networks

Ecological Workplace Education & Customer Supplier Public Regulation


Community Stewardship & Policies

61 © 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL Deck expiry by 05/15/2014


Ecological Sustainability

Businesses will have to rapidly redesign value chains to increase


efficiency / reduce consumption and dependence on ‘constrained resources’

30% of the total Biodiversity 20,000 KL


water consumed programs of rainwater is harvested
in 24 of our major launched at two large in our campuses. 25% of
locations is recycled campuses to convert this is used within the
using sewage treatment them into biodiversity facility and
plants for landscaping zones 75% is recharged
and sanitation to the ground

62 © 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL Deck expiry by 05/15/2014


Workplace Sustainability

Employee Diversity

30% women 474 people with disabilities in


11% of workforce is Non-Indian the workforce
Workforce from 99 Nationalities 87% increase over last two
years

63 © 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL Deck expiry by 05/15/2014


Education & Community

Education Digital Inclusion Community Care


Issues of deep systemic reform Affordable healthcare and other Long term disaster rehabilitation
in India’s education ecosystem community services by use of and issues of health, education
technology and environment

Comprises
Wipro Applying Thought in Schools ARISE Wipro Cares a not-for-profit
(WATIS) trust
Applied research and system prototyping
Through a network of 30 partners, activities in low cost applications across Works with proximate
reaches 2000+ schools across the country domains communities through partners
in four core areas –
Rural connect
Mission 10X a not-for-profit trust Education,
Common Services Center for Rural Healthcare,
Works with 700+ engineering colleges Communities program Environment and
across 20 states, reaching 10000 faculty
Disaster Rehabilitation.
Connected Mobility Solutions
earthian
Provides broad solutions platform to tackle
Sustainability programs for schools and computational needs across various
colleges domains
64 © 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL Deck expiry by 05/15/2014
Customer Stewardship

Clean Energy Green IT Infrastructure IT for green


Products and Services in Energy Services that target IT’s own Products and services that enable
Efficiency and Renewable Energy footprint GHG reductions for the balance
98%

Managed Energy Services Green Data Centers Process Optimization


IT platform-based remote energy Deliver 10-15% more energy Includes supply chain,
management services efficiency dematerialization and inventory
efficiency
Products
Solar PV, biogas and solar thermal Smart Grids
IT solution for enabling smart grid
Projects infrastructure
Green buildings, utility scale solar,
cooling and lighting efficiency

65 © 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL Deck expiry by 05/15/2014


Supplier Sustainability

Ethical Ecological Responsible Local


Wipro expects its We expect Wipro expects its We encourage
suppliers to suppliers to suppliers to sourcing from the
adhere to similar supply products adhere to local economy.
standards of and services that principles of 50% of
ethics and exceed human rights, construction
integrity as itself environmental employee welfare, materials are
standards and to health and safety, sourced locally.
establish a minimum wages 87% of our
program of and maximum supplier base,
ecological working hours accounting for
sustainability in 77% by
their own procurement
operations value is from India

66 © 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL Deck expiry by 05/15/2014


Public Regulation & Policies

Public Forums
World Economic Forum (Davos), India
Economic Forum

Public Direct Engagement with


Disclosure Government
Wipro Sustainability Reports, Wipro’s Advocacy Budget inputs provided every
CDP, Annual Report year, Papers on ‘Inclusive
on Sustainability
Growth’ and ‘Green IT’
Wipro’s actions on political
advocacy on & around climate
change involve

Industry Networks
Confederation of Indian Industry (CII) Mission for
Sustainable Growth, CII Climate Change Council

67 © 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL Deck expiry by 05/15/2014


Wipro Sustainability Reports

Passionate about
Transparency in
Disclosures

5 editions of sustainability
reports have been published.

Our report has been rated ‘A’ for the


fifth successive instance based on a
rigorous external audit by DNV AS,
the globally renowned provider of
sustainability assurance services. The
rating represents the maximum level
of disclosure.
A

68 © 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL Deck expiry by 05/15/2014


Wipro Sustainability | Awards & Accolades 1

Ranked #1 in the 18th edition of the


Greenpeace "Guide to Greener
Electronics" 2012 rankings in its first
appearance in the list
Wipro selected as Dow
Jones Sustainability
Index, World member
Ranked #2 in Newsweek Ranking
for the 4th time in a row
2012 of Global 500 Green
Companies. Ranked #1 in IT sector
Globally Also selected as DJSI
Emerging Markets
Index member for the
Ranked #1 in Indian 2013 ranking 2nd time in a row
of Climate Disclosure Leadership
Index (CDLI) for the last two
years Only Indian company
to find place in both the
One of the 7 companies from the IT sector in Global CDLI rankings indices

69 © 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL Deck expiry by 05/15/2014


Wipro Sustainability | Awards & Accolades 2

Featured in the Greenpeace Earned “Sustainable Plus”, Recognized by the


Cool IT Leaderboard rankings the world's first Corporate Ethisphere Institute, as one
for the third consecutive year. Sustainability Label by of the 2013 World's Most
Ranked 5th in 2013 Confederation of Indian Ethical Companies, for the
Industry (CII) second year in a row.

Awarded Bronze class Selected as India’s Role NASSCOM Corporate Award


distinction in 2014 Model Organization for the for Excellence in Diversity &
RobecoSAM sustainability NCPEDP - Shell Helen Keller Inclusion 2012
yearbook Awards 2012

70 © 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL Deck expiry by 05/15/2014


Sustainability at Wipro
2 19
Integrated campus LEED rated
biodiversity facilities
programs launched

22 91%
Total Waste
Campuses certified for
recycled
EMS – ISO14001 &
20 for OHSAS 18001

30% 30%
Reduction in electricity Water
consumption intensity recycled
over last 5 years

A
Externally Rated 5
20,000KL
Sustainability Reports Rainwater harvested

WIPRO LEADER IN SUSTAINABILITY

71 © 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL Deck expiry by 05/15/2014


Thank You
Presenter Details
72 © 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL Deck expiry by 05/15/2014

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