Qi Project
Qi Project
Qi Project
Prevention
Savanna Hilles, Melissa Garvall, Sara Howser, & Alex Villanueva
BACKGROUND
● Patients are not making appointments and walking in to the
clinic
● Staff do not have time to handle all of the scheduled
appointments and walkins
● Patients are having to wait a long time or cannot be seen for
the day
FISHBONE
FISHBONE
ROOT CAUSE ANALYSIS
Patient has urgent need that needs to be addressed
Do: Unit time management training and establish incentives for goals met.
When: Once training has been completed and plan approved of the new clinic response
goal.
Solution: Educate patients about telephone nurse that they can call on the weekends if
they need a response before the next week.
Summary of findings: Nurses were not always able to meet 24 hour goal on Mondays
due to the higher volume of messages. More patients walking in on Mondays because
they did not receive a response over the weekend.
PDSA: ACT
Next steps: Continue to implement in Charlie clinic. Train and
implement plan in Delta and Juliet clinic. Continue to
evaluate and address clinic specific issues.
Stakeholder Analysis
Internal (unit) stakeholders:
Employees,
managers, volunteers, government