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    Lessons Learned Overview

    Uploaded by

    Tinuoye Folusho Omotayo
    This document provides an overview of ExxonMobil's lessons learned process and eApplication tool. It discusses the importance of knowledge transfer and continuous improvement. The lessons learned process involves capturing lessons during project work, reviewing them, and sharing approved lessons. Key aspects of a high-quality lesson are identified. The eApplication allows users to search, enter, review, and share lessons electronically in a standardized format. It aims to facilitate applying prior lessons to new projects for improved outcomes.

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    Lessons Learned Overview

    Uploaded by

    Tinuoye Folusho Omotayo
    150 views10 pages
    This document provides an overview of ExxonMobil's lessons learned process and eApplication tool. It discusses the importance of knowledge transfer and continuous improvement. The lessons learned process involves capturing lessons during project work, reviewing them, and sharing approved lessons. Key aspects of a high-quality lesson are identified. The eApplication allows users to search, enter, review, and share lessons electronically in a standardized format. It aims to facilitate applying prior lessons to new projects for improved outcomes.

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    This document provides an overview of ExxonMobil's lessons learned process and eApplication tool. It discusses the importance of knowledge transfer and continuous improvement. The lessons learned process involves capturing lessons during project work, reviewing them, and sharing approved lessons. Key aspects of a high-quality lesson are identified. The eApplication allows users to search, enter, review, and share lessons electronically in a standardized format. It aims to facilitate applying prior lessons to new projects for improved outcomes.

    Copyright:

    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    150 views10 pages

    Lessons Learned Overview

    Uploaded by

    Tinuoye Folusho Omotayo
    This document provides an overview of ExxonMobil's lessons learned process and eApplication tool. It discusses the importance of knowledge transfer and continuous improvement. The lessons learned process involves capturing lessons during project work, reviewing them, and sharing approved lessons. Key aspects of a high-quality lesson are identified. The eApplication allows users to search, enter, review, and share lessons electronically in a standardized format. It aims to facilitate applying prior lessons to new projects for improved outcomes.

    Copyright:

    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
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    The key takeaways are that knowledge transfer through the Lessons Learned process is important for maintaining industry competitiveness, avoiding repeat mistakes, and continuously improving operations. The Lessons Learned process involves identifying, reviewing, approving and sharing lessons to apply to future projects.

    The purpose of the Lessons Learned process is to capture knowledge gained from past experiences, both positive and negative, and share those lessons widely so others can learn from them. This helps avoid repeat mistakes and improve processes and operations over time.

    The Lessons Learned process involves project teams identifying potential lessons, reviewing and vetting lessons for accuracy and applicability, approving and storing valid lessons, and then sharing and applying approved lessons to future projects and planning. A role-based workflow and the Lessons Learned eApplication support this process.

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    EMDC Assimilation
    Lessons Learned Process and eApplication

    March 2010

    This material is not to be reproduced without the permission of ExxonMobil Development Co Project Execution Project Best Practices
    Table of Contents

    Todays Objectives:
    Why knowledge transfer is important
    The Lessons Learned Process
    Lessons Learned Quality
    Lessons Learned eApplication Features
    Where to find the Lessons Learned Computer
    Based Training (CBT) Modules and Access
    Request eForm

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    Upstream Demographics

    Knowledge transfer is a need to maintain


    industry competitive advantage
    Avoid repeat instances / re-learning
    Ensure that applicable Lessons are effectively
    integrated into new activities
    Continue to improve processes and
    operations

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    What are Lessons Learned?

    The fundamental principle of any Lessons Learned (LL) effort is the concept of learning
    by collective experience. Knowledge gained by one individual can be widely distributed
    and shared to others.
    In its simplest form a Lesson Learned can be thought of as answering the questions:
    What went well, and why? or What went wrong, and why?

    Consistently applying Lessons Learned can provide great benefits in cost, efficiency and
    effectiveness to a Company.

    A Lesson Learned that is found to be widely applicable to a variety of projects may


    evolve over time to become a Best Practice.
    Best Practices are based on a set of repeatable procedures that have proven
    themselves over time for large numbers of people, demonstrating their reliability to
    consistently deliver a desired outcome. Best Practices may also set new standards or
    introduce innovative practices.

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    EMCAPS 14.1 - Lessons Learned Process

    The lessons learned process is a continuous process that is applied throughout the life
    of a project.
    As project work is conducted, teams identify
    lessons learned for potential capture and
    sharing
    Lessons are reviewed/vetted for:
    Apply Project Factual, relevant and technically correct
    Work information
    Root cause identification
    Potential impact (positive or negative)
    Apply Lessons for Compliance with MPI policy and other
    Store &
    Share
    Continuous Capture guidelines
    Improvement Actions needed to correct deficiencies or
    enhance procedures are assigned
    Once vetted and approved, lessons are stored
    Update and shared for application to future projects
    (Processes, Procedures, Vet and Project plans.
    Guidelines)
    A role-based workflow within the new LL
    eApplication is the primary support for the LL
    process

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    Lessons Learned Quality Check

    Guidelines the Lessons Learned Coordinator (LLC) should use to check the quality of a lesson.
    Is the lesson factual and technically correct and did the author describe the event (what
    happened) in sufficient detail? The Lesson Learned Description should:
    o Include a summary of actual past situations, events, or results
    o Focus on visible and indisputable facts, not causal theories or implications
    Has the root cause (how and why it happened) been identified accurately? The Root Cause
    should:
    o Focus on the relationship between causes and the results given in the Lesson Learned
    Description.
    Was the impact well defined and were all impacts included? The Description of Impact(s) should
    be:
    o Testable or verifiable
    o Stated with three parts - if this happened (the situation), then this will occur (rule),
    resulting in this (metric)
    Did the author provide a recommendation for improvement? The Recommended Action should:
    o Suggest a process or decision that needs to be considered
    o Suggest a manager who might champion the recommended action
    Is the lesson written clearly and can it be understood by people outside of the Project Team? The
    author should:
    o Provide background information to clarify understanding
    o Use common language, avoiding jargon and region or contractor/vendor specific terms
    o Spell out uncommon acronyms or abbreviations

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    Sample Lesson Scenario

    Its been a busy work week and you are trying to balance all your deadlines.
    You have an offsite meeting scheduled for Friday afternoon.

    Friday morning your manager comes to you with a last minute task. You are
    now in rush mode, because you really need to leave the office by 11:30 to
    get across town for your meeting.

    Youre on your way to the meeting and now stuck in lunch time traffic. You
    decide to call ahead to the meeting facilitator to inform him that you are
    running late due to bad traffic. As you scroll your blackberry phone list, you
    are unaware that the cars in front of you have stopped. The next thing you
    hear is crashyou are now part of a traffic accident and will never make it
    to your meeting.

    What is the root cause of this lesson?

    What is impact of this lesson?

    What is the recommended action of the lesson?

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    The Lessons Learned eApplication

    The Lessons Learned eApplication is a tool to capture, store, and browse lessons in real-
    time complying with EMCAPS 14.1.
    Benefits of LL eApplication include:
    Access from any computer, anywhere in the world.
    User-friendly interface that allows for real-time capture of lessons.
    Template-based data entry that ensures consistent lesson format.
    Role-based workflow for streamlined lesson capture, vetting, and action tracking.
    Capability to attach supporting material (map, diagrams, images, etc).
    Search and reporting capabilities that allow users to:
    Search approved lessons using multiple parameters.
    Compile potentially significant lessons for application on a new project
    through a Register feature.
    Export capability to Excel.
    Ability to forward a Lesson via Internet email.
    Automatic email notifications to support workflow activity.
    Copy & Paste capabilities from Office programs.
    Metadata alternative to enter consecutive lessons in the same project.
    Access security and other information management considerations.

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    Additional Information

    http://intrattacc.na.xom.com/EMUP/prjmgt/Lessons_Learned/lessons_learned.htm

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    Any Questions?

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