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    Information Systems Barclays

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    prathmeshk2
    Barclays is a global bank headquartered in the UK with over $2 trillion in assets. It has a 300 year history and acquired parts of Lehman Brothers in 2008. The document discusses trends in emerging markets driving increased IT spending among banks globally. It provides an overview of Barclays' organizational structure and investments in digital channels, analytics, and compliance technologies. Barclays implemented SAS BI to help navigate the economic downturn and has an award-winning customer service enabled by technology. The bank aims to lower operating costs through modernization efforts like its legacy disposition process.

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    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd

    Information Systems Barclays

    Uploaded by

    prathmeshk2
    374 views10 pages
    Barclays is a global bank headquartered in the UK with over $2 trillion in assets. It has a 300 year history and acquired parts of Lehman Brothers in 2008. The document discusses trends in emerging markets driving increased IT spending among banks globally. It provides an overview of Barclays' organizational structure and investments in digital channels, analytics, and compliance technologies. Barclays implemented SAS BI to help navigate the economic downturn and has an award-winning customer service enabled by technology. The bank aims to lower operating costs through modernization efforts like its legacy disposition process.

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    Barclays is a global bank headquartered in the UK with over $2 trillion in assets. It has a 300 year history and acquired parts of Lehman Brothers in 2008. The document discusses trends in emerging markets driving increased IT spending among banks globally. It provides an overview of Barclays' organizational structure and investments in digital channels, analytics, and compliance technologies. Barclays implemented SAS BI to help navigate the economic downturn and has an award-winning customer service enabled by technology. The bank aims to lower operating costs through modernization efforts like its legacy disposition process.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    374 views10 pages

    Information Systems Barclays

    Uploaded by

    prathmeshk2
    Barclays is a global bank headquartered in the UK with over $2 trillion in assets. It has a 300 year history and acquired parts of Lehman Brothers in 2008. The document discusses trends in emerging markets driving increased IT spending among banks globally. It provides an overview of Barclays' organizational structure and investments in digital channels, analytics, and compliance technologies. Barclays implemented SAS BI to help navigate the economic downturn and has an award-winning customer service enabled by technology. The bank aims to lower operating costs through modernization efforts like its legacy disposition process.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    of 10

    Barclays

    Industry Overview

    Banks in emerging markets (China, India, and Brazil) have grown at


    extraordinary rates in recent years
    IT spending in banks has grown by 5.8% in 2013
    Increased investment into analytics, business intelligence, big data and
    compliance
    Technology investments into digital channels (e.g., Internet, mobile,
    tablet, and social media) and push toward digital convergence

    Company Overview

    Global bank headquartered in the UK


    10th largest bank in the world by total assets
    Has a 300 year old history
    Assets worth more than 2 trillion
    Acquired North American operations of Lehman brothersin 2008.
    Has a big presence in India

    Organisation Structure

    CEO

    CIO &
    CFO

    Core
    business
    es

    COO &
    CTO

    Business functions (HR


    , Operations , IT ,
    Finance , Compliance
    etc) and country
    heads

    Non
    Core

    Computerisation @ Barclays

    Automation of business processes


    Integration across branches
    Information system simplifies accounting
    Faster processing and less accounting errors
    Addition of multiple channels such as ATMs
    and online banking
    Enhanced ability to conduct in-depth financial
    analysis and gather intelligence

    USAGE OF IS
    Implemented SAS BI during 2010 to steer
    them through the Economic downturn
    Multimedia IS integrates different functions;
    operational , strategic and tactical.
    Barclays Technology Centre India (BTCI)
    Award winning customer service through the
    use of technology.

    USAGE OF IS- Contd..


    Special services like
    Barclays Cloud IT
    adds value
    Many payment
    innovations driving
    customer satisfaction
    with the use of
    technology
    Lowering operating
    costs over the last 5
    years

    Successful deployment and modernization


    journey
    Business
    Requiremen
    t
    Manageme
    nt Integrated
    Tooling
    Workbench
    Desig
    n
    proce
    ss

    Build
    vs
    buy

    Proof
    of
    conce
    pt

    Legacy
    dispositio
    n
    Testing
    and data
    migration
    Managing
    Change

    APTEAN: Putting customers first with


    respond
    Key issues and
    challenges at
    Barclays

    Deployment
    approach

    Benefits of the
    system

    Maintaining a competitive position among


    larger financial organizations
    Customers looking to resolve complaints had
    to repeat same information to different
    executives
    33 independent systems across the company
    Poor customer satisfaction
    Implementation of business intelligence
    systems at 450 location in UK
    Mining customer data
    CRM implementation with high initial
    investment
    Access to complaints and feedback
    management system
    Improvement in UI and operational stability
    Immediate recording/escalation of complaints
    Enhanced customer satisfaction

    Barclays Transform: The Go-To Bank


    Banking systems at
    Barclays and
    integration through
    IT
    MIS portfolio
    includes:
    Risk Analysis
    Treasury and liquidity
    Finance
    Procurement
    Equity and fixed
    income, currencies

    Management Strategy

    Robust global recovery planning process


    in place

    Enhance its MIS portfolio to provide


    greater transparency and improved
    control of information in a cost-efficient
    manner for management decision making
    To maintain a robust catalog of
    management information around risk,
    financial, funding and liquidity

    Use of MIS in strategic decision making

    Security
    Security software for online banking users
    Mobile banking guarantee system
    Pins entry layer of protection
    Data encryption, timed logout and
    account lock system
    Security standards and accreditation
    Constant monitoring of suspicious activity

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