The document discusses the organization and functions of a hotel housekeeping department. It describes the typical organizational structure, which includes an executive housekeeper who oversees room attendants, housemen, laundry staff, and public area attendants. It outlines the roles and responsibilities of these positions. It also discusses coordinating activities with the front desk, handling lost items, and providing services to guests, such as cleaning rooms, supplying extra items upon request, and dealing with guest issues or inquiries.
The document discusses the organization and functions of a hotel housekeeping department. It describes the typical organizational structure, which includes an executive housekeeper who oversees room attendants, housemen, laundry staff, and public area attendants. It outlines the roles and responsibilities of these positions. It also discusses coordinating activities with the front desk, handling lost items, and providing services to guests, such as cleaning rooms, supplying extra items upon request, and dealing with guest issues or inquiries.
The document discusses the organization and functions of a hotel housekeeping department. It describes the typical organizational structure, which includes an executive housekeeper who oversees room attendants, housemen, laundry staff, and public area attendants. It outlines the roles and responsibilities of these positions. It also discusses coordinating activities with the front desk, handling lost items, and providing services to guests, such as cleaning rooms, supplying extra items upon request, and dealing with guest issues or inquiries.
The document discusses the organization and functions of a hotel housekeeping department. It describes the typical organizational structure, which includes an executive housekeeper who oversees room attendants, housemen, laundry staff, and public area attendants. It outlines the roles and responsibilities of these positions. It also discusses coordinating activities with the front desk, handling lost items, and providing services to guests, such as cleaning rooms, supplying extra items upon request, and dealing with guest issues or inquiries.
Download as PPT, PDF, TXT or read online from Scribd
Download as ppt, pdf, or txt
You are on page 1of 11
After you learn it, you are able to
tell the organization structure of a
housekeeping department; Tell the functions of a housekeeping department; Tell each staffs job; Deal with the contact with the guest, such as clean room according to guest requirement, supply items, Figure 1-13 Housekeeping Department(I) Housekeeping Department The most vital department in a hotel; Highest impact on guests; Lowest wages paid; Least respect received.
Housekeeping Org Chart (Medium-sized Hotels) Executive Housekeeper Room Attendants Laundry Houseman Supervisor/ Inspector Public Areas Housekeeping Org Chart (Large-sized Hotels) Executive Manager Laundry Manager Floor Supervisor Public Areas Manager Room Attendants Housemen Turn-down Service Public Areas Attendants Floor attendant Laundry Dry Cleaning P52 Housekeeping Department What are chambermaids jobs? What are housemans jobs? What is laundry and valet service? How to handle lost and found articles? The housekeeping staff must coordinate its activities closely with the front desk, why? Give some examples.
Terms I
Linens: articles traditionally made of linens, but today more often made of cotton sheets, pillowcases, towels and so forth.
Laundry and valet service: laundry service includes washing and valet service includes dry cleaning and pressing.
Houseman: a hotel employee who does heavy housekeeping chores especially in the public areas of the hotell.
PA: public areas, including the lobby, sidewalks, restaurants, elevators, and public restrooms. Terms II Late check-out: a room in which a guest is being allowed to check out later than the hotels standard check-out time.
Stay overs: a room in which the guest is scheduled to stay again.
Due-outs: a room from which a guest is expected to check out on a given day who has not yet done so.
Housekeeping Personnel Supervisors Inspect guestrooms and public areas. Serve as the contact point between the housekeeping department and the front desk. Housekeepers Responsible for the cleaning and maintenance of guest rooms. Housemen Transport linens and other supplies to housekeepers. Laundry Room Personnel Separate, wash, dry, fold, and distribute linens. Public Area Attendants Clean public areas such as hallways, lobby, restrooms, recreational areas, and banquet reception areas.
The Housekeeping Manager's responsibilities include Supporting the Executive Housekeeper in overseeing the day-to-day operation of the department, Leading and developing Housekeeping associates, Ensure consistent cleanliness in the rooms and public area, Provide assistance to any guest inquiries or requests. Be energetic, self-motivated, and have a passion for giving guests an exceptional experience. advice to other young aspiring executive housekeepers and professionals: set one goal at a time. If you set too many, youll get discouraged. So set one and follow it through. always ask questions. listen. Its the most effective way to gain intelligence. keep your eyes open to opportunities. work hard. defy adversity and negativity. never set yourself above your coworkers. remember that age is only a number. always ask for additional responsibilites, when you can handle it. Homework Each group makes up two dialogues according to the topic. You decide the specific situation. 1. A guest wants you to clean his room at 4:00p.m. 2. a guest calls to ask for a cell phone charger. Hand it in on Dec. 3.
The Waiter & Waitress and Waitstaff Training Handbook: A Complete Guide to the Proper Steps in Service for Food & Beverage Employees Revised 2nd Edition