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Technical and Information Services

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TECHNICAL &

INFORMATION SERVICES
• What are Technical Services?
• Technical Services Units
• Technical Services background and
philosophy
What are Technical Services?
• Library services are divided into 2:
1. Technical Services – traditionally handled
those tasks associated with bringing materials
into the library and making them ready for the
general public or user to use.
2. Public Services – those activities that
directly assisted the end-user in gaining access
to information in/outside the library.
Basic functions of a library
• Identification- locate potential items
• Selection – decide on the items to add to collections
• Acquisition – order/secure the items
• Organization – indexing, cataloging.
• Preparation – labeling, make item ready for storage
• Storage – preserve on shelves, for easy retrieval
• Interpretation – assisting end-users locate materials
• Utilization – provide equipment and space
• Dissemination – establish a system for lending items
Technical Services
• Acquisition
• Cataloging & Classification
• Serial
• Circulation
ACQUISITION SERVICES
• Contributes to the process of ordering
and receiving of materials selected for
inclusion to library collection.
• As a result of purchases, some are gifts or
exchanges.
• Types of materials purchased:
Printed;Non-printed and electronic
resources.
Acquisition Process
• Order Request
Books In Print, Publisher’s Catalog, etc.
• Order Request verification
Check bibliographic details, ISBN, prices, etc.
• Select vendor
sent order to appropriate vendor
• Received materials from vendor
• Prepare invoices for payment
After checking with orders
• Process materials and display on shelves.
Acquisition of serials
Serials - A publication issued in successive parts, usually
at regular intervals, and as a rule, intended to be
continued indefinitely. Serials include periodicals,
annuals(reports, yearbooks, etc.) proceedings, etc. (ALA
Glossary of Library and Information Science)
Journals – A periodical publication especially dealing
with matters of current interest, often used for official or
semi-official publication of special groups.

Contd

Electronic Journals
definition:
a journal for which the full end product is available on
optical disc, over a network or any other electronic form.
Strictly, a journal in which all aspects of preparation,
refereeing, assembly and distribution are carried out
electronically (Harrod’s Librarian Glosarry)
CATALOGING
Why Catalog?
• Library materials are made accessible to users.
• Materials should be organized well so user can
find what they want quickly and easily.
• Cataloging provide access to library materials
by putting detailed information about the
materials into a searchable catalog that will
lead users to the materials themselves.
Functions of the catalog
• To enable a person to find a book using different approach:
1. The author
2. The title
3. The subject
4. ISBN/ISSN
5. Classification number
6. Etc.
Contd…

Available in 2 format:
1. Card
2. or electronic (OPAC)
Online Public Access Catalog – an electronic
databases containing bibliographic details just
like the card catalog.
Example of an OPAC
CLASSIFICATIONS
• A system to identify and arrange the
categories of knowledge according to their
subjects.
• Logical, easily used and recognizable
patterns both to the users and the people
assigned to do the task of classifying them.
• DDC & LCC are 2 most commonly used
classification system.
Principles of Classification
- Use language to identify categories
or divide knowledge (eg. Astronomy,
Biology, Chemistry, Geology, Humanities,
natural Sciences, ….. etc.)
- Subject Headings – Subdivision
Geographic, Forms, Topical,
Chronological.
REFERENCE SERVICES
• The role of reference services is to make information available to
library users.
• Roles is to facilitate access to library collection and to provide
guidance to library usage.
• The reference collection are build based on the goals and objectives
of the particular institution.
• Reference materials consist of
- General –Bibliographies, dictionaries, etc.
- Periodicals
- Internet
- databases, etc…
Contd

Reference services:
• Library Instruction
Term used to describe the ways in which the library
staff teach patrons about the use of the library.
• Interlibrary Loan (ILL)
Process by which a borrower in one library obtains the
use of books, periodicals articles or any library
materials from another, sometimes distant, library.
• Selective Dissemination of Information (SDI)
Selective Dissemination of Information (SDI)
• Sometimes, reference librarians noted that some newly
received materials would be of interest to certain users.
• This should be made known to the users (of their
availability in the library).
• SDI is a customized reference service offered to a special
group of people (researchers, academicians, etc).
• Based on the interest profile of the user compiled by the
library, newly received materials will be notify to the
appropriate user.
• SDI is sometimes called current awareness service, with
the purpose of keeping users aware of current
developments in their fields.
CIRCULATION SERVICES
“Activity of the library that deals directly with the users”
Customer Relations
To satisfy the information needs of the library patrons
Circulation Control System
Registration memberships, Loans, overdues, etc.
Preservation
Handle books & lib materials
Security
Theft Detection System, etc.
The use of computer (I.T) in certain
Library operations/functions.
• Acquisition
• Cataloguing
• Circulation Control
• Serial Control
• Documentation and Information
Retrieval
Acquisition
• Check for duplication of entries
• Preparation of order list
• Preparing for payment/invoices
• Checking order request
• Check received order
• etc
Cataloguing
• Duplicating bibliographic details for
cataloging process.
• Preparation of authority files/subject
headings list
• Copy cataloging
Circulation Control
• Registration of memberships.
• Charging and discharging of library
materials.
• Reservations of library material.
• Identifying Fines, etc.
Serial Control
• Ordering of serials
• Renewal of order.
• Receipt and updating serial records.
• etc,.
Documentation & Information
Retrieval
• Indexing and abstracting process.
• Bibliographic works
• Generate printout and do queries for
users
• Etc.
E-Books
• Handheld, stand-alone analogues devices
such as ultra-portable electronic spell
checkers, dictionaries and other similar
reference tools.
• Example are the Kamus Elektronik
Bestari.
E-Books
Characteristics:
High capacity of storage
able to store vast amount of information
Speed of use
Information are displayed instantly
Portability
smaller & easy to carry anywhere
Immediate access to new information & ideas
Easier & give access to lots of information

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