Quality Circle
Quality Circle
Quality Circle
Quality
Quality may be defined as the sum total of
Features
Reliability Serviceability Appearance Safety.
Responsiveness.
Courtesy. Communication. Understanding Security.
Benefits of quality
Give positive company image.
Quality control
Minimum scrap / defects
Quality circle
A quality circle is a group of employees whose
assignment is to identify problems, formulate solution and present their results to management with suggestions for implementation. Started in Japan
Definition
Union of Japanese scientist and Engineering The QC is a small group that voluntarily
performs quality control activities within shop , where it members work, the small group carrying out its work continuously as part of a company wide programme of quality control, self development and flow control and improvement within workshop.
and effort of top management. The support structure consist of Steering committee Facilitator Circle leaders Circle Members
Steering committee
Provides overall guidance, suggest problems for
the circle to address and receive recommendation from the circle and follow up on the implementation. The steering committee must make sure that the circle receives the support they need , to be effective.
Facilitator
One facilitators are assigned to assigned to
several circles. They provide training for the leaders and support the training programmes for the members. When the circle requests information , the facilitators responsibility is to provide it.
Circle leaders
Often an area supervisor , a leader has
responsibilities that include training the circle members in problem identification and solution methods and preparing an effective presentation to the management
Circle members
They are volunteers from the regular workforce.
carry out their discussion . If the recommendations accepted by steering committee, the circle is kept posted on its progress if rejected the steering committee explain the reason.
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