Staples, Retail, Future Group

Staples Future Office Products
The Staples Difference

Office Supplies Corporate Gifting Technology Print Services
Agenda Who We Are Product Offering Staples Value Proposition Staples Infrastructure Esteemed Clients Key Account Management
Who We Are
Staples Future Office Products
The Worlds Largest Office Supplier ~FY2006 sales of US$18 billion (Rs.81,000 crores) Operating in 23 countries with 12000+ SKUs and working with 85% of Fortune 500 companies 20 years of incredible growth and stability Second largest internet / online retailer in the world Recognized as one of the worlds most admired companies by Fortune Magazine
Indias larges retail group with ~ 3 million square feet of retail space Stores and supply chain infrastructure across the country in 25 cities Pantaloons will have over $1.5 billion of property under management; making it the largest property player in modern retail space Over 44 million people entered Pantaloon formats last year. The number is expected to be 300 million in the next three years; representing 30% of Indias population
Who We Are
Focused Office Products Company Pan India Presence & National Account Management Multiple Ordering Platform Phone / Fax / Mail / EDI / Internet Proprietary E-Procurement Solution Offerings in Office Technology Consumables Furniture Dedicated sales, service & distribution infrastructure to ensure optimum service fulfillment across key cities in India Tie-ups with leading manufactures: internationally & domestically
Who We Are
In Short
One Vendor Solution for all your office technology + consumables + furniture needs on a pan India basis offering advanced procurement systems, superior service levels and competitive pricing.
Can I lease / rent equipments instead of purchasing them
Finance asks me for bills with so many details like cost centre / user / approver
How do I standardize equipment purchased across facilities in the organisation
I wish I had vendors who could service me across India and bill me centrally
Can we reduce costs by consolidating purchases
Can I outsource some of our non-core activities like printing / copying / document management
How do I reduce vendors, and still ensure budgetary and cost controls
My procurement process is so time consuming for every requisition I receive
Product Offering
Technology
Batteries, Surge & UPS Binders & Laminators Cameras & Camcorders
Consumables
Basic Supplies Binders & Accessories Calendars & Planners Cleaning Supplies Custom Printing Desk Accessories Executive Gifts Filing & Storage Ink, Toner & Ribbons Mailroom Supplies Paper, Forms, Envelopes Pens, Pencils & Markers Promotional Products School Supplies Self-Stick Notes & Flags
Furniture
Armoires
Chairmats, Floormats & Rugs

Chairs Desks & Organizers File Cabinets and Lockers Furniture Accessories
Computers Peripherals
Copiers, Scanners, Printers, Fax & "All in Ones" Desktops, Laptops & PDA Electronics & Accessories
Lamps & Lighting

Office Decor and Plants Panel Systems/Accessories Shelving Storage/ Modular Cabinets Tables
Ink, Toner & Ribbons

Memory, Storage & Media Monitors & Projectors Networking & Cables Other Business Machines
Phone & Communication

Shredders Software
Staples Value Proposition
Pan India Delivery National Account Management Best in class Products & Services Competitive Pricing Client Involvement E-Procurement Increased Control of Ordering Process Improvements Product Standardization Recommendations towards Savings Programs MIS Consumption Reporting
Staples Value Proposition
Staples Infrastructure
Logistics Distribution centres across key cities in India Reliable and secure distribution through company managed distribution centers and fleet Flexibility to adapt delivery schedules to suit the clients needs Effective intra-city logistics and communication infrastructure which offers multiple channels for order and access Technology
Strong technology based impetus across all business processes right from
procurement > inventory management > logistics > customer interface Ariba registered vendor Internet-based convenient ordering application Front and back-end integration Supported by dedicated technology team in Mumbai
Esteemed Clients
Manufacturing Bayer India Bosch Rexroth BPCL Cipla Colgate India Glaxo SmithKline Hindustan Lever HPCL Lokhandwala Group Nike Pantaloon Retail Raheja Group Reliance Inds Tata Chemicals Tata Motors Tata Power Voltas
Banking / Financial Services ABN Amro Bank Bank of Baroda Centurion Bank Citibank DCB HDFC Bank HSBC ICICI Bank ICICI Prudential IDBI Kotak Mahindra Bank LIC State Bank of India Syndicate Bank UTI
IT / BPO Accenture Ernst & Young Intelenet Lehman Brothers Microsoft Morgan Stanley Ocwen Financials Prudential Services SAP Tata Consultancy Wipro Spectramind Government BARC HAL Indian Navy Ministry of Defence PMO
Travel / Hospitality / Misc. Air India Australian Consulate German Consulate Hindustan Construction Hotel Leela Hyatt Regency Jet Airways Netherlands Consulate Norway Consulate Singapore Airlines South African Consulate Taj Group of Hotels Thomas Cook B Vijaykumar & Sons Diamonds R Us Rosy Blue Tribhovandas Bhimji
Key Account Management (KAM)
Key Account Management
Staples KAM is a strategic marketing initiative aimed at developing, managing and driving large national customer accounts directly. Staples Key Account is thus a customer with national presence and a
potential for big volumes thus requiring higher levels of service viz. product
standardization and single vendor sourcing Staples KAM thus provides the following benefits
Dedicated Account Manager
Competitive Rate Contract Agreements valid across the entire geography

Higher After Sales Service Deliverables in terms of Warranties / Onsite Support Product Standardization and Cost Center Invoicing E-procurement solution
Leasing / Rental Options
Process Flow
Client Internal Workflow & PO Generation System
Staples Proprietary Web Based Ordering
Third Party eProcurement Solutions (e.g. Ariba)
Electronic PO
Distribute PO to Location
Generate Product Pick List
Compile Order
Print DC and transfer to Logistics
Despatch to Customer
Periodic Billing
Periodic MIS Generation
Ongoing Account Management
Organizational Interface
Staples
Business Development Team Staples Account Mgr
KAM Account
KAM Procurement In-charge
Finance Team
Customer Service Cell Logistics Team Procurement Team
Delivery Staff
KAM Users
KAM Admin / Facilities Team
Staffing Account Manager for KAM accounts Customer Service cell to manage throughput for customer orders & co-ordinate service calls Logistics Team for managing inward and outward logistics
KAM Checklist
Product Selection & Cataloguing

Pricing (including local levies, taxes etc.) Minimum Order Quantity
Order Lead Times

Warranty & After Sales Service Parameters
Process Definition
P2P (Purchase to Pay) Finalization Escalation Procedure
Finalize Agreement between Staples & KAM Account
Contact Us
To see how Staples could add value to your business, please contact us today! Staples Future Office Products Kiran Mandrawadkar Business Development Manager Mobile : +91 9341007165 / 9743168107 Email : kiran.m@staplesfuture.com
Mumbai - Delhi NCR - Bangalore - Chennai - Hyderabad - Kolkata - Pune

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Staples, Retail, Future Group

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Staples Future Office Products

The Staples Difference

Can I lease / rent equipments instead of purchasing them

How do I standardize equipment purchased across facilities in the organisation

Can we reduce costs by consolidating purchases

My procurement process is so time consuming for every requisition I receive

Chairmats, Floormats & Rugs

Lamps & Lighting

Ink, Toner & Ribbons

Phone & Communication

Staples Value Proposition

Staples Value Proposition

Key Account Management (KAM)

Key Account Management

Competitive Rate Contract Agreements valid across the entire geography

Leasing / Rental Options

Client Internal Workflow & PO Generation System

Staples Proprietary Web Based Ordering

Third Party eProcurement Solutions (e.g. Ariba)

Generate Product Pick List

Print DC and transfer to Logistics

Periodic MIS Generation

Ongoing Account Management

Customer Service Cell Logistics Team Procurement Team

KAM Admin / Facilities Team

Product Selection & Cataloguing

Order Lead Times

Finalize Agreement between Staples & KAM Account

Mumbai - Delhi NCR - Bangalore - Chennai - Hyderabad - Kolkata - Pune

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