Tour Guiding Services NC Ii-Session Plan
Tour Guiding Services NC Ii-Session Plan
Tour Guiding Services NC Ii-Session Plan
Sector : TOURISM
Qualification Title : Tour Guiding Services NC II
Unit of Competency : Participate in Workplace Communication
Module Title : Participating in Workplace Communication
Learning Outcomes:
L.O.1. Obtain and convey workplace information
L.O.2. Complete relevant work related documents
L.O.3. Participate in workplace meeting and discussion
A. INTRODUCTION
This module covers the knowledge, skills and attitudes required to obtain, interpret and convey
information in response to workplace requirements.
B. LEARNING ACTIVITIES
LO 1: Obtain and convey workplace information
Learning Content Methods Presentation Practice Feedback Resources Time
1. Parts of speech Lectured The student is 2hours
Self-paced given information
Sheet
2. Technical Lectured
writing Self-paced
3. Recording Lectured
information Self-paced
2. Technical Lectured
writing Self-paced
A. INTRODUCTION
This module covers the knowledge, skills, and attitudes required to relate in a work based environment.
B. LEARNING ACTIVITIES
LO 1: Describe and identify team role and responsibility in a team
Learning Content Methods Presentation Practice Feedback Resources Time
1. Team role Lectured The student is 1.5hours
Self-paced given information
Sheet
2. Relationship
and
3. Role and
responsibilities
with team
environment
4. Relationship
within a team
2. Team
structure/team
roles
3. Group planning
and decision
making
C. ASSESSMENT PLAN
Written Test
Performance Test
D. TEACHER’S SELF-REFLECTION OF THE SESSION
A. INTRODUCTION
This module covers the knowledge; skills and attitudes in promoting career growth and advancement,
specifically to integrate personal objectives with organizational goals set and meet work priorities and maintain
professional growth and development.
B. LEARNING ACTIVITIES
LO 1: Integrate personal objectives with organizational goals
Learning Content Methods Presentation Practice Feedback Resources Time
1. Personal Self-paced The student is 1hour
development- Demonstration given information
social lecture Sheet
aspects:
intra and
interpersonal
development
3. Personal
hygiene and
practices
4. Code of
ethics
2. Work values
and ethical
standards
3. Company
policies on the
use and
maintenance of
equipment
2. Gender and
development
(GAD)
sensitivity
3. Professionalism
in the
workplace
4. List of
professional
licenses
C. ASSESSMENT PLAN
Written Test
Performance Test
D. TEACHER’S SELF-REFLECTION OF THE SESSION
B. INTRODUCTION
This module covers the knowledge, skills and attitudes required to comply with the regulatory and
organizational requirements for occupational health and safety such as identifying, evaluating and maintaining
occupational health and safety (OHS) awareness.
B. LEARNING ACTIVITIES
LO 1: Identify hazards and risks
Learning Content Methods Presentation Practice Feedback Resources Time
1. Hazards and Self-paced The student is 2 hours
risks Demonstration given information
identification lecture Sheet
and control
4. OHS
indicators
2. Philippine
OHS
standards
3. Effects of
hazards in the
workplace
4. Ergonomics
5. ECC
Regulations
LO3. Control hazards and Risks
1. Safety 1 hour
regulations
2. Emergency-
related drills and
training
C. ASSESSMENT PLAN
Written Test
Performance Test
SESSION PLAN
Sector : TOURISM
Qualification Title : Tour Guiding Services NC II
Unit of Competency : Develop and Update Industry Knowledge
Module Title : Developing and Update Industry Knowledge
Learning Outcomes:
LO1. Identify and access key resources of information on the industry
LO2. Access, apply and share industry information
LO3. Update continuously relevant industry knowledge
A. INTRODUCTION
This module covers the knowledge, skills and attitudes required to access, increase and update
industry knowledge.
B. LEARNING ACTIVITIES
LO 1: Identify and access key resources of information on the industry
Learning Content Methods Presentation Practice Feedback Resources Time
2. Industrial relations
issues and major
organization
3. Career opportunities
5. Quality assurance
- union/industry
C. ASSESSMENT PLAN
Written Test
Performance Test
D. TEACHER’S SELF-REFLECTION OF THE SESSION
A. INTRODUCTION
This module covers the knowledge, skills and attitudes in observing workplace hygiene procedures.
B. LEARNING ACTIVITIES
LO 1: Practice personal grooming and hygiene
Learning Content Methods Presentation Practice Feedback Resources Time
SESSION PLAN
Sector : TOURISM
Qualification Title : Tour Guiding Services NC II
Unit of Competency : Perform Computer Operations
Module Title : Performing Computer Operations
Learning Outcomes:
LO1. Identify and explain the functions, general features and capabilities of both hardware and software
LO2. Prepare and use appropriate hardware and software according to task requirement
LO3. Use appropriate devices and procedures to transfer files/data
LO4. Produce accurate and complete data according to the requirements
LO5. Maintain computer equipment and system
B. INTRODUCTION
This module covers the knowledge, skills and attitudes needed to perform computer operations. This
includes in putting, accessing, producing and transferring data using appropriate hardware and software.
B. LEARNING ACTIVITIES
LO 1: Identify and explain the functions, general features and capabilities of both hardware and software
Learning Content Methods Presentation Practice Feedback Resources Time
C. INTRODUCTION
This module covers the knowledge, skills and attitudes in following health, safety and security
practices. It includes dealing with emergency situations and maintaining safe personal standard.
B. LEARNING ACTIVITIES
LO 1: Practice workplace safety, security and hygiene systems, processes and operation
Learning Content Methods Presentation Practice Feedback Resources Time
Hands-out
Film / video
clips
C. ASSESSMENT PLAN
Written Test
Performance Test
D. TEACHER’S SELF-REFLECTION OF THE SESSION
D. INTRODUCTION
This module deals with the knowledge, skills and attitudes in providing effective customer service. It
includes greeting customer, identifying customer needs, delivering service to customer, handling queries
through telephone, fax machine, internet and email and handling complaints, evaluation and recommendation
B. LEARNING ACTIVITIES
LO 1: Greet customer
Learning Content Methods Presentation Practice Feedback Resources Time
SESSION PLAN
A. INTRODUCTION
This module deals with the knowledge, skills and attitudes required to access and research
information for developing and completing the itinerary of the tour package. The tour guide always undertakes this competency whenever
the itinerary includes extra-ordinary sites and sights.
B. LEARNING ACTIVITIES
LO 1: Source information
Learning Content Methods Presentation Practice Feedback Resources Time
C. ASSESSMENT PLAN
Written Test
Performance Test(Practical demonstration)
SESSION PLAN
Sector : TOURISM
B. LEARNING ACTIVITIES
LO 1: Perform pre-arrival checks
Learning Content Methods Presentation Practice Feedback Resources Time