BSBINN601 Learner Workbook V1.3
BSBINN601 Learner Workbook V1.3
BSBINN601 Learner Workbook V1.3
Date: 01/07/2018
Teacher Remarks:
BSBINN601
Lead and manage
organisational change
Learner Workbook
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NOTE – Re-assessment:
Students will have maximum two (2) reassessments attempts if competency is not achieved on the
first instance.
The final grade of ‘C’ for Competent or ‘NC’ for Not Competent is only given at the completion of
the unit of competency when all components or parts of the assessment are graded as ‘S’ for
Satisfactory. Unsatisfactory results are marked as NS.
Analyse and interpret information about the organisation’s internal and external
environment and consult with stakeholders to identify requirements and
opportunities for changes that support organisational objectives
Prioritise opportunities for changes with input from managers
Develop a change management project plan for the priority changes incorporating
resource requirements, risk management and timelines
Develop strategies to communicate or educate the changes and embed them
Obtain approvals and agree reporting protocols with relevant managers and
implement the plan including addressing barriers to change
Review and evaluate the change management project plan and modify as needed to
achieve objectives
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Foundation Skills:
Reading
Interprets detailed information that may deal with complex ideas related to issues
both within and outside the workplace context
Writing
Develops complex plans and strategies in appropriate format for the audience and
purpose
Oral communication
Discusses and seeks information using appropriate structure and language for the
particular audience
Numeracy
Uses a variety of communication tools and strategies to build and maintain effective
working relationships
Uses inclusive and collaborative techniques to seek feedback, negotiate and consult
with a range of stakeholders
Uses problem-solving skills to identify and analyse issues or barriers, and develop
responses
Develops new and innovative ideas through exploration and lateral thinking
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Knowledge Evidence:
To complete the unit requirements safely and effectively, the individual must:
Explain the change management process or cycle and strategies for communicating
and embedding change
Explain how organisational behaviour and the external environment can impact on
change strategies
List potential barriers to change and explain possible strategies to address barriers
Assessment Conditions:
Assessment must be conducted in a safe environment where evidence gathered demonstrates
consistent performance of typical activities experienced in the creativity and innovation and include
access to:
Links:
Companion volumes available from the IBSA website: http://www.ibsa.org.au/companion_volumes -
http://www.ibsa.org.au/companion_volumes
Any observations and practical assessments must be recorded in the observation checklist. All
practical tasks should be demonstrated during the length of the course. As the instructor you must
maintain a record demonstrating the date of the practical activities and any comments relevant to
the performance of each student. Where a student is not able to demonstrate competence in a
practical observation activity, further questioning should be put in its place.
As the instructor, you could be assessing the student’s literacy, numeracy and language skills, as well
as the content and context of his/her answers.
In some cases, you will have to adjust and amend the assessment tools, using different and varied
methods (such as oral assessment), to allow students to be assessed according to their needs and
abilities.
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Observation/Demonstration
Throughout this unit, the learner will be expected to show their competency of the elements
through observations or demonstrations. The observations and demonstrations will be completed as
well as the formative and summative assessments found in the Learner Workbook. An explanation
of demonstrations and observations:
Demonstration is off-the-job
Reading
Writing
Oral communication
Numeracy
Observation/Demonstration Checklist
Candidate’s Name
Assessor or Observer’s Name Syed Saqib Hussain
Unit of Competence
BSBINN601 Lead and Manage Organisational Change
(Code and Title)
Further Comments:
Candidate’s Signature
Candidate’s Name
Date of Assessment
Location
Client Feedback
Candidate’s Signature
Assessor/Observer’s Signature
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As this unit is about leading and managing organisational change, you will need to have witnessed
the learner within a working or training environment:
Candidate’s Name
Date of Assessment
Location
Demonstration Tasks
10. Did the learner obtain approvals from relevant authorities to confirm
the change management process?
11. Did the learner assign resources to the project and agree reporting
protocols with relevant managers?
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18. Did the learner conduct regular evaluation and review and modify
project plan where appropriate to achieve change program objectives?
Further comments:
Candidate’s Signature
Assessor/Observer’s
Signature
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Confidential Information
Name of Candidate
RTO:
Unit(s) of Competence
As part of the assessment for the units of competency, we are seeking evidence to support a
judgment about the candidate’s competence. As part of the evidence of competence we are seeking
reports from the supervisor and other people who work closely with the candidate.
Workplace:
Address:
Phone:
Table of Contents
Table of Contents ....................................................................................................................... 15
Candidate Details ....................................................................................................................... 16
Assessment – BSBINN601: Lead and manage organisational change .......................................... 16
Competency Record to be completed by Assessor ...................................................................... 17
Activities ................................................................................................................................... 19
Activity 1A ..................................................................................................................................... 19
Activity 1B ..................................................................................................................................... 20
Activity 1C ..................................................................................................................................... 21
Activity 1D ..................................................................................................................................... 22
Activity 1E...................................................................................................................................... 23
Activity 2A ..................................................................................................................................... 24
Activity 2B ..................................................................................................................................... 25
Activity 2C ..................................................................................................................................... 26
Activity 2D ..................................................................................................................................... 27
Activity 2E...................................................................................................................................... 28
Activity 3A ..................................................................................................................................... 29
Activity 3B ..................................................................................................................................... 30
Activity 3C ..................................................................................................................................... 31
Activity 3D ..................................................................................................................................... 32
Activity 3E...................................................................................................................................... 33
Activity 3F...................................................................................................................................... 34
Activity 3G ..................................................................................................................................... 35
Skills and Knowledge Activity ........................................................................................................ 36
Major Activity ................................................................................................................................ 37
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Candidate Details
Assessment – BSBINN601: Lead and manage organisational change
Please complete the following activities and hand in to your trainer for marking. This forms part of
your assessment for BSBINN601: Lead and manage organisational change.
Name: _____________________________________________________________
Address: _____________________________________________________________
_____________________________________________________________
Email: _____________________________________________________________
Employer: _____________________________________________________________
Declaration
I declare that no part of this assessment has been copied from another person’s work with the
exception of where I have listed or referenced documents or work and that no part of this
assessment has been written for me by another person.
Signed: ____________________________________________________________
Date: ____________________________01/07/2018______________________
If activities have been completed as part of a small group or in pairs, details of the learners
involved should be provided below:
This activity workbook has been completed by the following persons and we acknowledge that it
was a fair team effort where everyone contributed equally to the work completed. We declare that
no part of this assessment has been copied from another person’s work with the exception of where
we have listed or referenced documents or work and that no part of this assessment has been
written for us by another person.
Learner 1: ____________________________________________________________
Signed: ____________________________________________________________
Learner 2: ____________________________________________________________
Signed: ____________________________________________________________
Learner 3: ____________________________________________________________
Signed: ____________________________________________________________
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The learner has been assessed as competent in the elements and performance criteria and the
evidence has been presented as:
Assessor Initials
Authentic C
Valid C
Reliable C
Current C
Sufficient C
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
Observation/Demonstration
Throughout this unit, you will be expected to show your competency of the elements through
observations or demonstrations. Your instructor will have a list of demonstrations you must
complete or tasks to be observed. The observations and demonstrations will be completed as well as
the activities found in this workbook. An explanation of demonstrations and observations:
Demonstration is off-the-job
The observation/demonstration will take place either in the workplace or the training environment,
depending on the task to be undertaken and whether it is an observation or demonstration. Your
instructor will ensure you are provided with the correct equipment and/or materials to complete the
task. They will also inform you of how long you have to complete the task.
Reading
Writing
Oral communication
Numeracy
Activities
Activity 1A
Estimated Time 10 Minutes
Objective To provide you with an opportunity to identify strategic change needs through
an analysis of organisational objectives.
Activity Why is it important to analyse the organisation’s objectives when identifying
change requirements or opportunities?
Give three examples of the types of strategic change that may be required as a
result of an analysis of organisational objectives.
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Activity 1B
Estimated Time 10 Minutes
Objective To provide you with an opportunity to review existing policies and practices
against strategic objectives to identify where changes are required.
Activity Why should existing policies and practices be reviewed against strategic
objectives?
Activity 1C
Estimated Time 20 Minutes
Objective To provide you with an opportunity to monitor the external environment to
identify events or trends that impact on the achievement of organisational
objectives.
Activity Give six examples of the types of external trends or events that may impact on
achievement of the organisation’s objectives.
Using the PESTLE analysis tool, identify three current factors in each category
which affect (or may potentially affect) your industry sector.
Current factors
Political
Economic
Sociological
Technological
Legal
Environmental
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Activity 1D
Estimated Time 20 Minutes
Objective To provide you with an opportunity to identify major operational change
requirements due to performance gaps, business opportunities or threats, or
management decisions.
Activity Give 3 examples of each of the following factors which may result in change in
an organisation:
Factor
Performance gaps
Business opportunities
Business threats
Management decisions
Imagine that a graphic design company has found that they are only delivering
70% of customer projects on time; that customer satisfaction is low and that a
competitor has started trading on the same business park, targeting the same
customer base. What changes might arise from this set of circumstances?
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Activity 1E
Estimated Time 1 Hour
Objective To provide you with an opportunity to review and prioritise change
requirements or opportunities with relevant managers; and to consult
stakeholders, specialists and experts to assist in the identification of major
change requirements and opportunities.
Activity Why is it important to review and prioritise change requirements or
opportunities with relevant managers and specialists?
Group and case study questions – to be conducted and assessed by the trainer.
Case study exercise – to be carried out in pairs, the learner should brief:
Brief a contractor to support you in identifying opportunities for a major change
in your organisation/example organisation. What key points would you wish to
include in this conversation?
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Activity 2A
Estimated Time 15 Minutes
Objective To provide you with an opportunity to undertake cost-benefit analysis for high
priority change requirements and opportunities.
Activity Why is it important to undertake a cost-benefit analysis for high priority change
requirements and opportunities?
Imagine the graphic design company has decided to invest $50,000 in new
equipment, staff training and consultancy support to streamline its work flow.
What are the potential tangible and intangible benefits to be achieved from this
investment?
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Activity 2B
Estimated Time 20 Minutes
Objective To provide you with an opportunity to undertake risk analysis and apply
problem solving and innovation skills to identify barriers to change and agree
and record mitigation strategies.
Activity What is the purpose of a risk analysis when developing a change management
strategy?
Imagine that the graphic design company is introducing new technology and
working practices. What barriers might be encountered?
Activity 2C
Estimated Time 10 Minutes
Objective To provide you with an opportunity to develop change management project
plan.
Activity Why is it important to develop a change management project plan?
Activity 2D
Estimated Time 1 Hour
Objective To provide you with an opportunity to obtain approvals from relevant
authorities to confirm the change management process.
Activity Why is it important to gain approval from relevant authorities for change
management processes?
You are applying for access to a funding partner’s grant for businesses such as
yours (or example business). You are seeking their approval for a change
programme in which you are requesting a $5,000 investment in developing new
procedures and staff training.
Activity 2E
Estimated Time 25 Minutes
Objective To provide you with an opportunity to assign resources to the project and agree
reporting protocols with relevant managers.
Activity What resources might you allocate to a project?
Identify a current, small scale work (or non-work-related) project that is taking
place in your organisation (or example organisation). Identify the resources that
would be required to successfully implement this project.
For the project above, identify who needs to be updated as to the progress of
the project, how this is done and how frequently.
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Activity 3A
Estimated Time 40 Minutes
Objective To provide you with an opportunity to develop communication or education
plan, in consultation with relevant groups and individuals, to promote the
benefits of the change to the organisation and to minimise loss.
Activity Develop a communication plan for your organisation, or an example
organisation, as part of implementing change strategy and consult with two
other members of your group, as acting stakeholders.
Thinking of the same change as in the previous question, what types of loss
were experienced by people affected by or involved in the change? How could
this be taken into account in the communication process?
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Activity 3B
Estimated Time 20 Minutes
Objective To provide you with an opportunity to arrange and manage activities to deliver
the communication or education plans to relevant groups and individuals.
Activity Imagine that you are planning a series of briefing sessions to brief the staff
about a forthcoming office move. What should your briefing cover?
Activity 3C
Estimated Time 40 Minutes
Objective To provide you with an opportunity to consult with relevant groups and
individuals for input into the change process.
Activity Imagine that you are planning a consultation event in your own organisation as
part of a change program to introduce new equipment (hardware or software).
Following on from the questions above, consult with your group of colleagues
and ask for their input into how the changes may affect them.
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Activity 3D
Estimated Time 15 Minutes
Objective To provide you with an opportunity to identify and respond to barriers to the
change according to risk management plans.
Activity Imagine that you are managing the project which you considered in Activity 3C.
What barriers might you encounter and how might you respond to them?
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Activity 3E
Estimated Time 20 Minutes
Objective To provide you with an opportunity to action interventions and activities set out
in project plan according to project timetable.
Activity Choose three of the following possible interventions and actions which may
occur on a project plan. Thinking of the context of your own organisation,
describe how you would ensure the correct/appropriate implementation of
these actions:
Action research
Career planning
Job redesign
Sensitivity training
Succession planning
Surveys (with feedback)
Team building
Termination or redeployment
Training
Transition analysis.
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Activity 3F
Estimated Time 20 Minutes
Objective To provide you with an opportunity to activate strategies for embedding the
change.
Activity Why is it important to activate strategies for embedding the change?
Activity 3G
Estimated Time 40 Minutes
Objective To provide you with an opportunity to conduct regular evaluation and review
and modify project plan where appropriate to achieve change program
objectives.
Activity Why is it important to evaluate and review progress during a change
management programme?
The answers to the following questions will enable you to demonstrate your
knowledge of:
Reading
Writing
Oral communication
Numeracy
Navigate the world of work
Interact with others
Get the work done
Change management process or cycle and strategies for communicating
and embedding change
Organisational behaviour and the external environment impact on change
strategies
Components of a change management project plan
Potential barriers to change and the possible strategies to address
barriers
Major Activity
Estimated Time 1 Hour
Objective To provide you with an opportunity to demonstrate your knowledge of the
entire unit.
Activity This is a major activity – your instructor will let you know whether you will
complete it during class or in your own time.
You must individually, answer the following questions in full to show your
competency of each element:
1. Identify change requirements and opportunities
2. Develop change management strategy
3. Implement change management strategy
Describe how you would identify a need for strategic change in an organisation
by describing the following processes:
Describe how you would implement the change management strategy including
how to: