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Frequently Asked Questions (Faqs) and Answers Financial Holds

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Frequently Asked Questions (FAQs) and Answers with regard to Financial Holds

1. What is a Temporary Hold?

Answer: A Temporary Hold affects students’ ability to access the Learning Exchange (LE) ONLY
and will be used as a reminder that ALL fees and financial arrangements must be submitted to
your relevant Sites by the dates provided by the institution.

2. What is an Accounts Receivables Hold?

Answer: An Accounts Receivables Hold will affect students’ ability to register for courses, access
transcripts, grades, the Learning Exchange (LE) and graduation when fees are due to the
institution.

3. If payment is made within the period of August 26, 2018 to September 10, 2018 will the
Temporary Hold be removed?

Answer: Yes

4. If payment is made within the period of August 26, 2018 to September 10, 2018 how long after
will the Temporary Hold be removed?

Answer: The Temporary Hold will be removed automatically within 2 business days.

5. If after 2 business days my payment is not applied to my student account who should I contact?

Answer: Send an email to receivables.finance @open.uwi.edu (copied to your Head of Site) with
a copy of the payment slip for ease of reference clearly stating your name, student identification
number and Site of registration.

6. If payment is made after September 10, 2018 will I be allowed to continue my studies and get
access to my courses, access transcripts, grades, the Learning Exchange (LE) and graduation?

Answer: No, gaps in engagement with the Learning Exchange will compromise student
performance and success. In extenuating circumstances, consideration may be given on a case-
by-case basis.

7. If I am placed on compulsory leave of absence for non-payment of fees will the Accounts
Receivables Hold be removed from my students account?

Answer: Yes.

8. If fees are outstanding for a previous semester and I wish to re-enter the University will an
Accounts Receivables Hold prevent me from registering?

Answer: Yes, the Accounts Receivables Hold will be removed when all outstanding fees are paid
in full.

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