Issues and Concerns in Implementing Quality Circles in Public School Management in Nigeria
Issues and Concerns in Implementing Quality Circles in Public School Management in Nigeria
Issues and Concerns in Implementing Quality Circles in Public School Management in Nigeria
org
ISSN 2224-5731(Paper) ISSN 2225-0972(Online)
Vo l.3, No.3, 2013
Abstract
Quality improvement in educational institutions in Nigeria and the world at large is a major concern. Countries
all over the world are therefore making concerted efforts towards the improvement of educational standards. One
of the management techniques applied in most of these countries especially Japan, Britain and A merica is the
Quality Control circles. Its application in Nigeria raises a lot of concerns. These concerns and issues bother on
the structure, techniques; methods; and reactions of management of the institutions in imp lementing the
recommendations of quality circles. These and many other issues and concerns form the major cru x of th is paper.
The paper concludes that inspite of these issues and concerns; Quality circle is a technique that will assist in the
achievement of educational goals
Keywords : Issues and concerns, Imp lementing, Public Schools and Management.
1.Introduction
School imp rovement and quality of education have become issues of serious concern in Nigeria and the
world at large. This calls for prag matic methods in the actualizat ion and achievement of educational goals. In
Nigeria, supervision which served as quality control techniques for the improvement of educational goals seem
to lose its values. This is due to loss of confidence in the supervisory reports, lack of cooperation between the
supervisors and teachers, attitude of government towards the things of education and high cost of maintain ing
supervisory personnel.
Countries all over the world who are determined to imp lement and improve the quality of education
have embarked on the introduction of more result and practical oriented quality control measures and techniques
such as quality control circles.
Nigeria is not left out of this search for quality, hence many institutions in Nigeria have embarked on
the implementation of Total Quality Management. Total quality management (TQM ) believes in team-based
management. One of the management teams employed by corporations wishing to imp lement Total Quality
Management is Quality Circles. Infact, Oakland and Porter (1999:269) rightly observed that “one of the
management teams employed by organizat ions implementing total quality management is quality circles”. The
choice for this team based management is because of its ability to build emp loyees trust, communicat ion and
interdependence.
The building of emp loyee trust, communicat ion and interdependence help the schools to tackle
problems which are beyond the capacity of a single ad min istrator through the pooling of expertise and resources.
It also exposes the problems to a greater diversity of knowledge, skills and experience and as teachers participate
in the solving of these problems, job satisfaction is achieved. It also enables the schools to identify and solve
problems which cut across departmental and functional boundaries. Finally, solutions are reco mmended to the
school management for imp lementation.
2.Conceptual Definition
Quality Circle (QC) refers to a group of employees usually 5-12 who do similar work and voluntarily
meet together on a regular basis to identify, analyze and solve work-related problems in their respective work
areas through the application of proven techniques in order to maintain quality standards and objectives, as well
as sustain mutual uplift ment of employees and organizational goals.
Chase (1983) contends that it is “a participative management tool designed to systematically harness the
brain-power of emp loyees to solve an organization’s problem of productivity and quality’. Therefore, in a school
system, a quality circle group involves a group of teachers (usually 5-12) who voluntarily meet to:
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Public Policy and Administration Research www.iiste.org
ISSN 2224-5731(Paper) ISSN 2225-0972(Online)
Vo l.3, No.3, 2013
6.Conclusion:
Quality Circle management technique is a form of part icipative management, a hu man resource
development solving technique. It helps to prove that man will naturally exercise self-direct ion and self-control
in any service to which he is committed. Therefo re, teachers not only accept responsibility but seek it.
Although, QC is not generally practiced its results in the achievement of quality education in Nigeria is obvious
inspite of lack o f uniformity in structure and management support. Educational organizat ions that are desirous of
quality results should resort to the Quality Circle management option since it builds trust, motivation job
satisfaction, positive work environ ment and promotes the culture of participative management.
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Public Policy and Administration Research www.iiste.org
ISSN 2224-5731(Paper) ISSN 2225-0972(Online)
Vo l.3, No.3, 2013
7.Recommendati ons:
Based on the foregoing issues and concerns, the following recommendations are summarily made:
(1) Quality Circle groups should obtain approval and support of management before establishment.
(2) Train ing should be provided for all category of members-management, facilitators, steering groups and
members.
(3) The structure of quality circles should be harmonized
(4) The methods applied during problem-solving should be maintained
(5) Managements should mot ivate Quality Circle groups
(6) Reco mmendations of Quality Circle groups should be implemented.
References
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Studies: University of M ichigan.
Nigerian Union of Teachers (NUT) (1999). Study Circle Material. Abuja: Laranfobudent
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Oakland, J.S. & Porter, L.J. (1999). Total Quality Management Text with cases Oxford: Martins Printers.
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