An Analysis of The Impact of Total Quality Management On Employee Performance in Fast Food Industry 2
An Analysis of The Impact of Total Quality Management On Employee Performance in Fast Food Industry 2
An Analysis of The Impact of Total Quality Management On Employee Performance in Fast Food Industry 2
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Study................................................................................................
Aims.................................................................................................
objectives.........................................................................................
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...........4 2. Literature
Review.............................................................................................
...............................6 2.1 Total Quality Management
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.................................................................................................7 2.3
Customer
Focus...............................................................................................
..........................7 2.4
Benchmarking..................................................................................
.........................................8 2.5
Training............................................................................................
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........................................................................................9 2.11
Conceptual
Framework.......................................................................................
Methodology....................................................................................
............10 3.1 Type of
Investigation.....................................................................................
Method.............................................................................................
Method.............................................................................................
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Issues..............................................................................................
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......15 4.
Timetable.........................................................................................
............................................16 5. References
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for this study. As said earlier, the aim is to find the relation
strategies, the TQM was first introduced in the 1950 and has been
unique customer service value than just selling fast foods, TQM is
a major thing to consider. This research will show how TQM plays
but it definitely is a home for the fast food giant. The Company
them. And it is said that it’s the strong system that is behind the
the matter of quality has always been a vital part in any industry
quality, creates the strong bridge between the customer and the
help the small industries particularly the fast food ones to develop
TQM in the real life case. That is why the study demands an
educational and practical purposes. Please visit our site for fitness
management,
fitness products
2006). The definition clearly states that the approach benefits the
firm, its staffs, its management and all others through customer
the program.
from its staffs and to what extent. Please visit our site for fitness
products 2.5 Training Not just a benchmark will act upon itself; it
the staffs are in line with them. If there are any deficiencies, they
provided with proper training. Training will help them reach the
target and provide better output to the firm. A firm may not
them.
9. Page9 2.6 Employee Focus Training will fit the employees for
the job, but may necessarily not motivate them providing the firm
and loyal employees will help create a set of loyal and satisfied
are implemented, the firm then gets the assurance that the
goal and earn more profit to the firm by the process of, Zero
defects in the customer service, Business process improvement,
10. Page10 Please visit our site for fitness products 2.11
Process Improvement
diverse data collection source and wide range of data gives the
12. Page12 The variables that we are to analyze in this study are
collection. And on the other hand, close ended questions will not
be of an amount that will bore the surveyees. A sit down talk with
about how productive and job involved the employees are and
type, the data collection will mostly include field works like
much related info. So, field works are the only justifiable process
quality, there are very little issues of any side extreme. So random
being too big or too small related to the subject matter of study.
picture. The company, for very logical reasons, would not allow
in fact the
14. Page14 researcher might hardly get due to various time and
firm will have full authority to stop the study process. While
not be forced into answering any question that they want to keep
15. Page15 After the data collection process the raw data will first
justified time frame. Here in this case, the learner finds that the
cover up.