Position Paper Template
Position Paper Template
Position Paper Template
Microsoft Premier
Premier Services
Services
Prepared for
2/12/2018
Prepared by
Jim Ratsch
Delivered by
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Microsoft Premier Services Position Paper, Exchange Role Group Membership, Version 1.1 Final
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Change Record
Reviewers
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Microsoft Premier Services, Windows Server – Reliability Monitor, Version 1.1 Final
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"Document1" last modified on 12 Feb. 18
Department of State
Table of Contents
Executive Summary ......................................................................................................................... 1
Details ................................................................................................................................................... 1
Using Reliability Monitor to Troubleshoot: ...................................................................................................... 1
Reliability Events..................................................................................................................................................... 2
Reference(s) ........................................................................................................................................ 6
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Microsoft Premier Services, Windows Server – Reliability Monitor, Version 1.1 Final
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Microsoft Premier Services, Windows Server – Reliability Monitor, Version 1.1 Final
Prepared by Mitchell Reiter, Roberto Rodriguez
"Document1" last modified on 12 Feb. 18
Department of State
Executive Summary
Reliability Monitor calculates a System Stability Index that reflects whether unexpected problems
reduced the reliability of the system. A graph of the Stability Index over time quickly identifies
dates when problems began to occur. The accompanying System Stability Report provides
details to help troubleshoot the root cause of reduced reliability. By viewing changes to the
system (installation or removal of applications, updates to the operating system, or addition or
modification of drivers) side by side with failures (application failures, operating system crashes,
or hardware failures), you can develop a strategy for addressing the issues.
Details
Using Reliability Monitor to Troubleshoot:
Reliability Monitor shows you your system stability history at a glance and lets you see details
on a day-by-day basis about events that impact reliability. This topic helps you understand the
results and take steps to improve reliability based on what you learn.
The top half of the System Stability Chart (see reference) displays a graph of the Stability Index.
In the lower half of the chart, five rows track Reliability Events that either contribute to the
stability measurement for the system or provide related information about software installation
and removal. When one or more Reliability Events of each type are detected, an icon appears in
the column for that date.
For Software Installs and Uninstalls, an Information icon indicates a successful event of
that type occurred, or a Warning icon indicates a failure of that type occurred.
For all other Reliability Event types, an Error icon indicates a failure of that type occurred.
If more than 30 days of data are available, you can use the scroll bar at the bottom of the
System Stability Chart to find dates outside the visible range.
To view data for a specific date, click the column for that date in the System Stability Chart or
click the drop-down date menu to select a different date.
To view all available historical data, click the drop-down date menu and click Select all.
If more than 30 days of data are available, you can also use the scroll bar at the bottom of the
System Stability Chart to browse dates outside the visible range.
If you have clicked on a date column in the System Stability Chart, the System Stability Report
will display events from that date. To see all events or choose a date outside the visible range in
the System Stability Chart, click the date drop-down menu in the top right corner of the window
and use the calendar, or select All dates.
Reliability Events
The Reliability Events recorded in the System Stability Report are as follows:
Note: This category does not appear in the System Stability Report unless a day is selected on
which a significant clock change occurred. An Information icon will appear on the System
Stability Graph for any days where a significant clock change has occurred.
If Reliability Monitor reports frequent Reliability Failure Events, use the data it provides
to decide what steps you can take to improve your operating system stability.
Software failures
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Problem Reports and Solutions control panel to search for application updates that may
resolve your problems.
If the failing application is not a Microsoft product, and a solution does not exist in the
Problem Reports and Solutions control panel, try searching the application
manufacturer's web site for software updates.
Hardware failures
If Reliability Monitor reports consistent hardware failures, your computer may have
serious technical problems that cannot be resolved by a software update. Contact the
manufacturer of the hardware device for additional troubleshooting steps and
information.
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Microsoft Premier Services, Windows Server – Reliability Monitor, Version 6 Final
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Microsoft Premier Services, Windows Server – Reliability Monitor, Version 6 Final
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"Document1" last modified on 12 Feb. 18
Department of State
1. For both servers and clients, this tool can provide a first look at “what last
changed on the machine?” regardless of whether the user or operator provides
accurate information.
2. Provides insight into problematic applications or issues on a wider scale,
including clients.
3. If history is generated, the output file is in XML format. This format can then be
used for more comprehensive reporting, viewing in Excel, and even could be used
in SCOM or SCCM.
This functionality is already built into client and server operating systems, including
Server 2012 R2. On clients, it is enabled by default. On Servers it is enabled by enabling
a scheduled task that already exists by default. A simple PowerShell command can be
used to turn this on (assuming PowerShell v4 is installed, which should be the case as it
is current standard on DOS images):
It is not necessary, but extremely helpful when taking a first look at a server or client
stability problem.
We would recommend that this be enabled as a pilot initially, just to ensure that there
are no unexpected issues.
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Microsoft Premier Services, Windows Server – Reliability Monitor, Version 6 Final
Prepared by Mitchell Reiter, Roberto Rodriguez
"Document1" last modified on 12 Feb. 18
Department of State
Reference(s)
TechNet: Using Reliability Monitor:
https://technet.microsoft.com/en-us/library/cc722107(v=ws.10).aspx
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Microsoft Premier Services, Windows Server – Reliability Monitor, Version 6 Final
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