Chapter 5

Chapter-5
General Conclusion
5:1 Introduction
Bangladesh is a small country with a huge population. Perhaps it is the country

with largest consumer comparing its small area. Though in many sectors
Bangladesh improves but it is matter of sorrow that after 40 year of
independence consumer rights are yet been introduced in a significant manner
in Bangladesh.
Though there is lot of organization working for human rights in Bangladesh but
no organization except Consumer Association of Bangladesh (CAB) working
for consumer rights. But consumer rights are integral parts of human rights.
As a student of law we know that consumer is treated as king to marketer. In

developed country we see that consumer is very much honored.
But in Bangladesh we see that consumer is treated negligently. Consumer

rights are abused almost every sector in Bangladesh. I am writing some
common scenario about how the consumer rights are violated in our country.
The Government has enacted the Consumer Rights Protection Act, 2009 to
protect the rights of the consumers. This is a pragmatic approach of the
Government to ensure consumers right that ultimately ensures right to life.
5:2 Major Finding of the study
The major finding of the study is known more and more about the consumer
rights in Bangladesh and which consumers rights are violated in Bangladesh.
That is verifying important for me as a law student. I also learn about the
definitions of consumer rights and other important which is related with this
topic. I also fined the various laws of the consumers rights in Bangladesh and
it has many drawbacks. That is lack of enforcement and the laws are not
sufficient for protect the consumers rights. The lack of education and lack of
Security for consumer is the main problem and also the consequence for
consumers rights. We also find this topic about the various concept of
consumers rights and sources of law, its elements. I also recommended some
significant steps for the problem of my research topic.
Thus, we may conclude that consumer protection is a large area, covering a

diverse range of laws and policies. It includes such topics as the regulation of
market-place relations (contract terms, advertising), the establishment of health
and safety standards for products sold to consumers, and regulation of the
provision of certain services (credit, professions, public services etc.). In short,
consumer protection law is designed to protect citizens/consumers against
injuries though to occur in unregulated markets.
5:3 Suggestions
The suggestion of my legal research is how to increase the consumers rights

and how to protect the consumers rights in Bangladesh. Thats discussed in the
research now here stated the key point there as follows. This enumeration of
the types of action needed to promote consumers interests provides an accurate
indication of the fields in which consumer law should come to play, foremost
among which are:
1. Protection against risks of physical injury to persons or property and against

useless products.
2. Protection against improper marketing measures and inadequate information.
3. Protection against one-sided contract terms and risks of economic damage,
4. Provision of effective and impulsive dispute resolution procedures for the

consumer.
5. Monitoring of the mechanism whereby prices and rates are fixed on the
consumer goods and services market,
6. Surveillance of practices or agreements jeopardizing the competitive
structure of a market sector,
7. Planning of a consumer education programmed.
Consumer rights gained importance in the world, particularly in western

countries in the last country. Subsequently it gained some ground in the
developing countries as well. Almost all the countries now have consumer
protection laws. The rights of consumers got international recognition when in
1985 the UN adopted the basic guidelines for consumer rights protection. The
guidelines stipulate that 'all citizens, regardless of their incomes or social
standing, have basic rights as consumers.
5:4 Conclusions
In conclusion, the naive consumers of Bangladesh are in critical need of having

the fortification of broad consumer protection legislation. So, the government of
Bangladesh is required to enact a widespread Consumer Protection Act as quickly
as possible and advance strictly ensures the efficient execution of such legislation.
We should always remember that an efficient consumer protection legislation of
a inhabitants not only protects and promotes the privileges and happiness of its
consumers, but it also enhance definite socio-economic targets of its macro
economy, such as scarcity alleviation, competent, fair and translucent market
method, good governance and beyond all, socio-economic impartiality for its
citizens. Many declare as, our current law is old-fashioned, not capable to look
after the consumers, defective and doesnt meet the current necessities.
Therefore, endorsement of new law is a must. Yet, one may query, how far the
endorsement of new law will in some real sense explain the current consumer
hitch? If the already obtainable law is not completely imposed then how come we
can look forward that the new law will protect our customers and their privileges
properly improved than today.
Bibliography
i. Ahamuduzzaman et al, Consumer Protection Law, Books 4 U, July,

2009,Ch-Four, pp-123-124, passim
ii. Ulf Bernitz and John Draper. Consumer protection in Sweden.
Legislation, Institutions and Practice. Stockholm. 1986, p. 11
iii. M. Humayun Kabir Chowdhury, et al, Consumer Perceived Value
Formation in Bangladesh: A latent Structure Approach, ASA University
Review, vol.1, Issue No.01, pp-1-4, passim;
iv. G. Borrie and A. L. Diamond. The Consumer, Society and the Law. New
York, 1983, p.9
v. The High Court Division in a recent judgement ordered all the medical
service providers to pay the VAT by themselves not to charge the
consumers;
vi. Mizanur Rahman, Consumer Protection in Bangladesh: Law and
Practice (1994) 17(3) Journal of Consumer Policy 349.
vii. Stern. Consumer Protection via increased information. In: D. Aaaker and
G. Day. Consumerism : Search for the consumer interest. Brussels
Seminar, Nov. 1977.
viii. The Protection of Consumer Rights Act, 2009. Published by the
Government on April 06, 2009.
ix. Constitution of Bangladesh, the ministry of law, published by the
parliament.
x. Mr. L. Kabir, the Penal Code, 1860. Ain prokashani, Dhaka, 2009.
*****End*****

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Chapter-5

Bangladesh is a small country with a huge population. Perhaps it is the country

As a student of law we know that consumer is treated as king to marketer. In

But in Bangladesh we see that consumer is treated negligently. Consumer

5:2 Major Finding of the study

Thus, we may conclude that consumer protection is a large area, covering a

The suggestion of my legal research is how to increase the consumers rights

1. Protection against risks of physical injury to persons or property and against

2. Protection against improper marketing measures and inadequate information.

3. Protection against one-sided contract terms and risks of economic damage,

4. Provision of effective and impulsive dispute resolution procedures for the

7. Planning of a consumer education programmed.

Consumer rights gained importance in the world, particularly in western

In conclusion, the naive consumers of Bangladesh are in critical need of having

i. Ahamuduzzaman et al, Consumer Protection Law, Books 4 U, July,

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