Frank Hamo
Frank Hamo
Frank Hamo
SUMMARY:
Experienced with Cisco Call Manager, including switches, routers, gateways, PBX, network
management system, operating systems, and network management applications
Experience includes designing and building the Network infrastructure using Cisco IPT and UCCE
Designing and implementing complex enterprise network (LAN and WAN) L2, L3 switching, using
Cisco routing protocols: OSPF, EIGRP, GLBP and BGP4.
TECHNICAL SKILLS:
Session Border Controllers: Cisco CUBEs, ACME 4500 (SBC), 3820 SM (Session Manager), 3800
ASC (Application Session Controller), and ISR (Interactive Session Controller)
Cisco Data: IOS 11.2.x 15.1x
Cisco Switches: Catalyst 2900, 3500, 3600, 4500 and 6500 Series
Cisco voice gateways 2800,2900,3800 and 3900 series
Cisco Routers: 2600, 3600, 2800, 3800, 3900, 7000, 7200, and 12000 Series
VoIP: IPCC/UCCE (8.5), CVP ( 7.x), ICM scripting (8.5), UCCX (8.x), Call Manager/CUCM (4.3,
5.1, 6.2, 7.1, 8.5, and 9.1), Unity/Unity Connection, ATA, VG224/VG228, AS5300, AS5350, AS5400,
AS5850, Gateways, Peripheral Gateway (2200, 3662 and Cisco PIX firewalls), and FWSM 6500,
Nexus 7K, 5K and 2K, Cisco Juniper Routers, Switches and Firewall. Cisco UCS series, VMware
ESXi 5.1, 5.4, VCenter and VMware site recovery manager.
Hardware/Software Configurations: VoIP, Frame Relay, ISDN, VPN and Security, Nortel, Avaya,
VoIP platform, DMS500 Gateways, and Sniffer NG
Cisco UCS hardware, B and C series, OVA and VMware 5.5 and 6.0 revision
Deployment of end to end UCS platform including VMotion and VCenter
Deployment of Hosted Communication Services
Projects:
Responsible for building and testing all new technology at BoA/ML (R&D, Pre-Production Lab),
generating test certification standard documents prior to deployment in production environments
Bank of America / Merrill Lynch Integration: As Lead Engineer, responsible for integration and
upgrade of Merrill Lynch IPT and Unity Voice Mail Clusters with Bank of America
Products Certified:
Cisco Call Manager 6.1.2 new functionality, Cisco Call Manager Migration from 4.1.3 to 6.1.2,
Cisco IOS 12.4.14. T4 integration with Avaya ACM 3.1.4, Cisco Gateway Integration with IPC Turret
System using SIP trunking and QSIG, Cisco Call Manager 6.1.2 Integration with Cisco Call Manager
6.1.2, ICM 7.2 and CVP 4.0.2 where call treatments were handled by CVP and Witness Recording.
07/07 to PFIZER - NJ
12/07 Call Center UCCE 7.2
Designed, configured and implemented Pfizer Global Call Center in Two Data Centers to service 500
agents, using Cisco UCCE 7.2, CVP 4.0.2 and CUCM 5.1
Responsible for configuration of all ICM Scripting, CVP Components and integration, Generate low-
level design documentation and detailed test plan to be used in global rollout.
02/95 to BT - Manchester, UK
03/96 Senior Network Engineer/Consultant
Responsibilities included working with senior BT WAN engineers to design, implement Halifax
network which involves 60 remote branches, 6 service center and 2 data centers, used Cisco routers
2600, 4700, 7000 series and frame relay as WAN backbone and ISDN as backup
Responsible for generating overall design and configurations using Cisco OSPF core routing protocol
and transporting DLSW+ between branches and data centers
EDUCATION:
Columbia P University
Masters Degree (Computer Science)
CERTIFICATION: