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    A Summer Training Report On

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    Swyam Duggal
    This document is Shruti Gupta's summer training report on customer satisfaction at Oriental Insurance Company, submitted in partial fulfillment of a Bachelor's degree in Business Administration. It includes an introduction describing the topic and company, objectives of the study, research methodology covering design, sampling, instruments, data collection and presentation. It then presents data analysis and interpretation, findings, limitations, and conclusions and recommendations.

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    A Summer Training Report On

    Uploaded by

    Swyam Duggal
    25 views5 pages
    This document is Shruti Gupta's summer training report on customer satisfaction at Oriental Insurance Company, submitted in partial fulfillment of a Bachelor's degree in Business Administration. It includes an introduction describing the topic and company, objectives of the study, research methodology covering design, sampling, instruments, data collection and presentation. It then presents data analysis and interpretation, findings, limitations, and conclusions and recommendations.

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    This document is Shruti Gupta's summer training report on customer satisfaction at Oriental Insurance Company, submitted in partial fulfillment of a Bachelor's degree in Business Administration. It includes an introduction describing the topic and company, objectives of the study, research methodology covering design, sampling, instruments, data collection and presentation. It then presents data analysis and interpretation, findings, limitations, and conclusions and recommendations.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    25 views5 pages

    A Summer Training Report On

    Uploaded by

    Swyam Duggal
    This document is Shruti Gupta's summer training report on customer satisfaction at Oriental Insurance Company, submitted in partial fulfillment of a Bachelor's degree in Business Administration. It includes an introduction describing the topic and company, objectives of the study, research methodology covering design, sampling, instruments, data collection and presentation. It then presents data analysis and interpretation, findings, limitations, and conclusions and recommendations.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
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    A

    Summer Training Report


    on
    CUSTOMER SATISFACTION

    A case study of Oriental Insurance Company.

    Submitted In Partial Fulfillment Of The


    Degree of
    Bachelors of Business Administration

    BY
    SHRUTI GUPTA
    BBA 2015-2016
    UNIVERSITY ROLL NO - _____________________

    UNDER SUPERVISION OF

    Project Guide: Project Guide:

    Prof. Suresh Sadotra Prof. Vinod Gupta

    DEPARTMENT OF MANAGEMENT STUDIES.


    GOVT. S.P.M.R. COLLEGE OF COMMERCE, JAMMU
    GOVT.S.P.M.R COLLEGE OF COMMERCE,
    CANAL ROAD JAMMU

    CERTIFICATE

    This is to certify that Shruti Gupta D/O Sh. Vinod Gupta student of BBA part 3rd,
    University Roll no. ____________________ has completed her Project report on
    the topic CUSTOMER SATISFACTION under my guidance and supervision
    during the academic year 2015-2016 in the Partial fulfillment of requirement for
    awarding the degree of Bachelors of Business Administration by the University of
    Jammu.
    To the best of my knowledge the work done by the student is original and will be
    of valuable source for the scholars and organizations to carry advance research
    work.

    Project Guide

    1. Prof. Suresh Sadotra

    2. Prof. Vinod Gupta

    Head,
    Department of Management studies

    PRINCIPAL
    DECLARATION

    I hereby declare, that the project report on the topic CUSTOMER


    SATISFACTION A case study of Oriental Insurance Company completed and
    submitted under the guidance and supervision of Prof. Suresh Sadotra and Prof.
    Vinod Gupta is my original work.

    The preparation of the project report is based on my personal findings, several


    visits to the organizations, interaction with the officials/employees/customer and
    consultation with the eminent scholars and secondary sources.

    SHRUTI GUPTA
    ACKNOWLEDGEMENT

    I worked over this project and have applied my best efforts. It was a formidable
    task, but with the active guidance and help within the organization. I am able to
    complete the task in an authentic and proper manner. Without their active
    guidance and support it would not have taken the shape of a project report.

    I am thankful to all the customers of Oriental Insurance Company for their


    cooperation and support despite their busy schedule.

    I am highly obliged and extend my sincere thanks to Prof Suresh Sadotra & Prof
    Vinod Gupta, Project in charge of Govt. S.P.M.R College of Commerce for their
    continuous guidance, unstinting support, monumental patience, encouragement
    and invaluable tips through discussion and constructive criticism, which were
    always a source of inspiration for putting my best efforts to ensure the success in
    this project.

    SHRUTI GUPTA
    TABLE OF CONTENTS

    Serial No. Chapter No. Title Page No.

    1 Chapter-1 Introduction 1-6

    1.1 Topic

    1.2 Company Profile

    2 Chapter -2 ObjectiveS 7-8

    3 Chapter-3 Research Methodology 9-11

    3.1 Research Design

    3.2 Sample Plan

    3.3 Research Instrument

    3.4 Data Collection Techniques

    3.5 Data Presentation

    4 Chapter-4 Data Analysis and Interpretation 12-28

    5 Chaper-5 Findings 29-30

    6 Chapter-6 Limitations 31-32

    7 Chapter-7 Conclusions and Recommendations 33-35

    8 Bibliography 36-37

    9 Annexure 38-42

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