Service Automation - Robots and The Future of Work (Slides) (20160509-Robots-Presentation-Upload-Version)
Service Automation - Robots and The Future of Work (Slides) (20160509-Robots-Presentation-Upload-Version)
Service Automation - Robots and The Future of Work (Slides) (20160509-Robots-Presentation-Upload-Version)
Dr Edgar Whitley
Chair, LSE
Department of Management
May 9, 2016
Surveys:
148 delegates at OWS in 2015
198 delegates at OWS in 2016
Interviews:
16 client adoption stories
6 service automation providers
5 advisors
35% of
2005/2008 300 1 million 200% 1-YR
back office
Change
Strategy:
Management:
5 practices
4 practices
Myth 4: find
RPA is driven only by cost savings
Industrial Economy
Service Economy
Digital Economy
THREATS:
cybersecurity risks
Less human work
integration risks
New Technology
compliance risks
social risks
Dr Edgar Whitley
Chair, LSE