Work Effectively in An It Environment
Work Effectively in An It Environment
Work Effectively in An It Environment
2. Promote the organisation and 2.1 Role of the information technology functions within the
the IT department in a manner organisation is briefly explained.
consistent with the
organisational mission
RANGE STATEMENT
This unit applies to the activities associated with the essential operations linked to working effectively in
an information technology environment and applies to all individuals in the information technology sector.
Clients may include but are not limited to: Equipment may include but are not limited to:
Key players may include: Software may include but are not limited to:
Career choices may include but are not limited to: IT functions in the organisation may include but are
not limited to:
database clerk/operator/administrator
web page designer/programmer enabling and maintaining use of IT
data entry clerk/operator/supervisor producing documents/designs
network manager/administrator enabling electronic communication
computer Programmer developing products
technical support
EVIDENCE GUIDE
Assessment must confirm the ability to assimilate into the Information Technology department by
demonstrating organisational values through the organisational code of conduct in work place
interactions.
Standards and Assessment Development Unit, NCTVET ITI03 Page 2 of 4
Copyright 2003 National Council on Technical & Vocational Education & Training (NCTVET)
All rights reserved. No part of this document may be reproduced in any form or by any means without the prior permission of the
publishers.
UNCONTROLLED COPY WHEN PRINTED
Nil
Knowledge Skills
Knowledge of: The ability to:
basic principles of ethical practice read and write at a level where general
when promoting the organisation in a workplace documents can be written and
manner consistent with the understood
organisational mission verbally communicate clearly and precisely
basic principles of anti-discrimination to solve routine problems in the workplace
ensure consistency with the while under direct supervision
organisational mission display basic analysis skills in relation to
broad knowledge of organisational normal routine work processes
code of conduct and values that are use the features of applications
consistent with the organisational employ basic skills in interpreting technical
mission information
basic understanding of organisational
systems
current industry accepted hardware
and software products with broad
knowledge of general features and
capabilities
broad knowledge base of vendor
product directions
Competency shall be assessed while work is undertaken under direct supervision with regular
checks, but may include some autonomy when working as part of a team.
This unit may be assessed on or off the job. Assessment should include practical demonstration
either in the workplace or through a simulation. A range of methods to assess underpinning
knowledge should support this.
Three levels of performance denote level of competency required to perform a task. These levels do not
relate to the NCTVET Qualification Framework. They relate to the seven areas of generic competency
that underpin effective workplace practices.
Levels of Competency
Level 1. Level 2. Level 3.
Carries out established Manages process Establishes principles and procedures
processes Selects the criteria for Evaluates and reshapes process
Makes judgement of the evaluation process Establishes criteria for evaluation
quality using given
criteria
Please refer to the Assessment Guidelines for advice on how to use the Critical Employability Skills.