OnDemand5 Estimator
OnDemand5 Estimator
OnDemand5 Estimator
Published by:
www.mitchell1.com
San Diego, California
5ESTDOC02
Copyright 2002 Mitchell Repair Information Company, LLC
All Rights Reserved
OnDemand5 and OnDemand5 are trademarks or registered trademark of MRIC used under
license herein.
Other trademarks and registered trademarks used in this document are the property of their
owners.
This End User License Agreement (the Agreement) is entered into as of the Effective Date
(as defined on the signature page hereto) by and between Mitchell Repair Information
Company (MRIC), and:
Name:
Address:
City/State/Zip:
Phone: (___ )
5. Maintenance of Equipment and Software. End User, and not MRIC, shall
bear sole responsibility to obtain, maintain and operate, or cause to be obtained, maintained
and operated at its own expense, all equipment and non-Mitchell software that may be used
in conjunction with the System.
THE UNDERSIGNED AGREE TO THE TERMS AND CONDITIONS SET
FORTH ABOVE AND ON THE REVERSE SIDE OF THIS PAGE.
IN WITNESS WHEREOF, the parties hereto have executed this Agreement on
the respective dates indicated below.
End User/Owner
By:
Title:
Printed Name:
Date
Address
By:
Title:
Printed Name:
Effective Date
Chapter 1 - Introduction
Overview.................................................................................................................1
System Design .......................................................................................................1
Features and Benefits......................................................................................2
Before You Begin ...................................................................................................2
Hardware and Software Requirements ..................................................................3
Operating Systems:..........................................................................................3
Minimum System Requirements ......................................................................3
Optimum System Requirements ......................................................................4
Networking Requirements................................................................................5
How to Use this Guide............................................................................................5
Users Guide Contents.....................................................................................5
Online Help ......................................................................................................6
Summary ................................................................................................................7
Chapter 4 - Estimator
Overview...............................................................................................................34
Before You Begin .................................................................................................34
Vehicle Screen .....................................................................................................34
Splitter Window ..............................................................................................35
Menus ............................................................................................................37
Figures..................................................................................................................37
Printing Figures ..............................................................................................39
Maintenance .........................................................................................................42
Fluid Capacities..............................................................................................43
Quotes ..................................................................................................................44
Generating a Quote .......................................................................................44
Parts Locator ........................................................................................................48
Parts Locator Setup .......................................................................................48
Parts Locator Supported Vehicle Makes/Models:..........................................48
Using the Parts Locator .................................................................................49
Reading the Parts Locator Display ................................................................50
Summary ..............................................................................................................51
Appendix A - Troubleshooting
Phone Numbers/E-Mail Address ..........................................................................53
Mitchell Repair on the Internet .............................................................................53
Questions and Answers........................................................................................53
Overview
Welcome to OnDemand5 Estimator. OnDemand5 is a computerized system for
the retrieval of repair, service, estimating, and maintenance information.
OnDemand5 provides access to Mitchells world-class database of vehicle
repair and estimating information and graphics.
Version 5 is a quantum leap in the evolution of the OnDemand product line.
Leveraging off of a multi-million dollar reconfiguration of Mitchells world-
class repair database, OnDemand5 combines the best repair information with the
best browser-based software technology available.
System Design
OnDemand5 is sold in two different modules or combined as a comprehensive
service, repair, and estimating package:
OnDemand5 Repair provides access to Repair Procedures, Maintenance
Schedules, Technical Service Bulletins, and much more.
OnDemand5 Estimator allows the quick creation of estimates using
Mitchells Parts and Labor Guide (MPLG)a comprehensive database of
labor times (extended at your shops rate) and parts prices.
OnDemand5 Estimator can be purchased separately or in combination with
OnDemand5 Repair. This users guide covers OnDemand5 Estimator only.
Additional guides are available for OnDemand5 Repair, and OnDemand5
Administrator, which describes product use in a network environment.
1
Features and Benefits
What is OnDemand5?
Mitchell 1 designed OnDemand5 to improve technician efficiency, and help you
cope with fast-paced industry changes. OnDemand5 can be used in many ways
to help you make more money in your repair shop.
2 Chapter 1
higher installed on your system. If you dont have a supported version of
Internet Explorer installed, the installation program will automatically install it
for you.
If you plan to simultaneously operate more than one Mitchell product, your
system requirements may be different. Check the system requirements for all the
products you plan to operate to make sure you meet the minimum system
requirement for each.
Operating Systems:
Microsoft Windows XP, Windows 2000 (SP2), Windows NT 4.0
(SP6), Windows ME, Windows 98 Second Edition.
Introduction 3
8 Gigabyte hard disk drive or greater
Microsoft compatible Mouse
1 Parallel port
1 Serial Port
56k fax/modem
Inkjet printer
Iomega Zip Drive 100/250 MB (for Manager/ManagerPlus users only)
UPS (Un-interruptible Power Supply for Manager/ManagerPlus users
only)
Note: The minimum system requirements may not be compatible with future
software releases.
4 Chapter 1
Networking Requirements
Windows XP, Windows 2000*, Windows NT 4.0*, Windows ME,
Windows 98*
Required Network Card and Protocol
3Com or Intel 10/100 Mb/sec Network Card
TCP/IP network protocol
* Note: Windows 98 should be SE (Second Edition), Windows NT should be
Version 4.0, Service Pack 6 (SP6), Windows 2000 should be Service Pack 2
(SP2)
Disclaimer:
The Mitchell 1 suite of products is compatible with LaserJet, Inkjet, or 24
Pin Dot Matrix printers. Please note that we cannot guarantee that every
printer will work correctly with our software due to the large variety of
printers available.
Introduction 5
Appendix A, Troubleshooting provides helpful information to aid you in
solving problems that may arise and Internet addresses and telephone numbers
to call for help.
Appendix B, NAPA Parts Catalog describes the NAPA Parts Catalog
interface with OnDemand5 Estimator.
Online Help
The OnDemand5 program features extensive Context Sensitive Help. No matter
which screen or dialog box you are working in, you can access specific Help
information by pressing [F1]. Select any Help button from within OnDemand5
or select the Help Topics button on the help toolbar to open the Help Topics
dialog box.
This dialog box includes the Contents panel which provides a table of contents,
the Index panel which provides a keyword search, and a Find panel which can
query the entire help file to provide a more extensive keyword search.
Within the various OnDemand5 screens, you can also click on the Help menu or
icon to display the Help menu for the OnDemand5 program. This menu contains
the following two items:
6 Chapter 1
Contents - displays the contents screen for OnDemand5 Help. OnDemand5
features a graphical contents screen for ease-of-use.
About OnDemand5 - Displays the About dialog box for OnDemand5. This
dialog box features version identification as well as information about your
available system resources.
Training Videos
The OnDemand5 program comes with a comprehensive set of multimedia
(audio and video) demonstrations on how to use the program. These
demonstrations are accessed from within online help [F1]. Pick Video Training
from the Help Topics dialog box.
This opens a help screen with a listing of the videos.
Simply click on the Play button for any title to start the demonstration.
Note:
You must have a sound card and speakers to listen to the narrative that
accompanies the demonstrations.
Summary
Now that you know the requirements for using the system, and are familiar with
the structure and conventions of this Users Guide, you are ready to install and
start working with OnDemand5.
Introduction 7
8 Chapter 1
Chapter 2
Getting Started
Installation
OnDemand5 is loaded onto your computer using a standard windows setup
program. This installation program copies files from the OnDemand5
Installation/Online Assistance CD and from the Key diskette(s).
Note:
Once you have installed OnDemand5, you should put your installation key
diskette(s) and CD away in a safe place. Even though the diskettes are
copy-protected, they can be re-used with assistance from Mitchells
technical support department in the event of a serious software or hardware
failure that might necessitate reinstallation.
Important Note:
OnDemand5 is not difficult to install if you carefully read and follow all of the
on-screen instructions, referring to the detailed instructions in this document as
necessary. It is very important that you set aside enough time to complete the
installation. In addition to installing the OnDemand5 software, the setup
program detects if you have a supported version of Internet Explorer (v.6x or
newer) installed on your computer and installs it if not. If Internet Explorer
needs to be installed it could add a significant amount of time (up to 45 minutes)
to the total installation. Up to 45 minutes additionally may be required to install
Estimator data to your hard drive. Serious errors may result if installation is
aborted before completion.
Before beginning ensure that your CD/DVD-ROM drive, computer, and
monitor cables are connected properly.
To install OnDemand5:
1. Insert your Installation CD in your CD/DVD-ROM drive.
9
If this is a first time installation, the setup program should start
automatically. You can skip to Step 4. If the setup program does not start
automatically, continue with Step 2.
2. Select Run from the Start menu (only if the Setup program doesnt start
automatically).
The Run dialog box displays.
Figure 2 - Run
3. Type:
x:\setup.exe
(where x:\ is the letter of your CD-ROM drive.)
After a moments processing, a dialog box displays warning you not to
discontinue the installation for any reason once you have begun. Warning:
Aborting an unfinished installation could cause serious problems to your
system requiring technical assistance to correct.
10 Chapter 2
Figure 3 - Warning
4. Once you have read the warning, click Next to begin the installation. The
Welcome dialog box displays.
Figure 4 - Welcome
Getting Started 11
Figure 5 - License Agreement
6. Carefully read the agreement and click in the checkbox to indicate that you
agree to the terms. Click Next to continue. If you cannot agree with the
licensing terms, please contact Mitchell 1 to arrange a return.
The Company Information dialog box displays.
12 Chapter 2
7. Enter/Edit the Account Number. This can be found on the mailing label of
the package in which this product was shipped. Ignore the leading number
followed by a space. The next set of numbers is the six-digit account
number.
8. Enter/Edit Shop Name and then the other administrative fields of the dialog
box. This information appears on printed reports.
9. Click Next to continue.
The Choose Destination Location dialog box displays.
10. Click Browse, if necessary, to change the destination folder and click Next
to continue.
Note:
The default Destination Location works fine for most users. Do not change
this location unless you have a specific reason to do so.
Getting Started 13
Figure 8 - Setup Status
After a moments processing, a dialog box informs you that the installation
is complete.
14 Chapter 2
The Add Product Wizard displays. This Wizard will guide you through the
steps of adding data product(s) such as Repair (ODM) or Estimator (PLM)
to your OnDemand5 installation.
12. Read the information in the dialog box and click Next to continue.
The Update/Register Data dialog box explains, in detail, the process of
adding a product to your software installation. Please read these
instructions carefully.
15. Carefully read the terms and click the checkbox indicating your acceptance
of the terms. Click Next to continue. If you do not agree with these terms,
please contact Mitchell1 to arrange a return.
The program indexes and other program files load to your computer. You
are asked if you want to copy Estimator Data to your hard drive.
16. Copying the data to your hard drive means that you dont have to insert a
CD when you use the product. You will also experience an improvement in
performance. The downside is that the files are big (up to 650 MB) and can
take up to 45 minutes to copy. On most newer computers disk space should
not be a problem. Select Yes to install the Estimator data to your hard drive
or No to use the product off the CD.
16 Chapter 2
Once the files have been copied, you are informed that installation is
complete.
17. Click Yes if you have additional products to add or No to complete the
installation. (If you also have Repair and have not registered the data using
steps 12-15, click Yes.)
When completing the installation, you are prompted to set up your Quote
Options. Quote Options define your shops labor rate, taxes, and other
charges which will be applied to quotes.
18. It is highly recommended that you set up your Quote Options before
generating Quotes in OnDemand5 (your labor will be extended at $1 hr.
until it is changed). Click Yes to open the Quote Options dialog box.
19. Setup your Quote Options and click OK. Refer to Quote Options Setup
beginning on page 26, for details.
Getting Started 17
Updating Your Software
To upgrade to a newer software version, insert the software update CD in the
CD/DVD drive and follow the simple on-screen instructions. Any software
package will be accompanied by an instruction booklet.
Important Note:
You must log in with Administrator privileges to install OnDemand5
software on Windows NT, Windows 2000, and Windows XP operating
systems.
Before You Begin It is recommended that you close all open programs on
your PC.
18 Chapter 2
To update your quarterly data:
1. Insert an Estimator CD in the appropriate drive in your computer and open
OnDemand5.
2. Choose Update Data the Registration Wizard displays.
3. Click Yes to begin the data update. The drive for the data update should
appear in the Data Product CD/DVD Path dialog box.
4. Click Next. The License Agreement displays.
5. Read the terms and click the checkbox indicating your acceptance of the
terms. Click Next to continue.
Starting OnDemand5
OnDemand5 is started by clicking on the Mitchell OnDemand5 icon on your
Windows desktop or by choosing /Programs/Mitchell 1/OnDemand5 from the
Start button.
Working in OnDemand5
Every working session in OnDemand5 begins in the Home screen. This is the
screen that the system opens to when you start the program. You can also go to
this screen from anywhere in the system by selecting the Home icon.
Getting Started 19
Figure 16 - Home Screen
20 Chapter 2
Links Opens a selection of links to Mitchell Internet
Technical Support, Product Information, and online
ordering pages.
Exit Exits OnDemand5.
You can return to the Home screen from anywhere in OnDemand5 by clicking
on the Home icon.
Summary
If you followed all of the procedures in this chapter, you have successfully
installed and registered OnDemand5 on your computer. You have also received
an introduction to the selections available from the OnDemand5 home screen.
Getting Started 21
Chapter 3
System Setup
Overview
This chapter describes how to set up OnDemand5 Estimator to build quotes
quickly and confidently. Before you begin estimating in OnDemand5, it is
especially important that you set up your Quote Options as described on page
22. If you plan on using the Parts Locator feature, it is also important to set up
your Parts Locator options as described on page 48.
OnDemand5 is a browser-based (Microsoft Internet Explorer 6.0 or higher) and
Microsoft Windows 32-bit application. Its setup information, such as screen
colors, monitor resolution, printer selection, and screen saver depend on the way
you have set up the Windows and Internet Explorer. Refer to your Microsoft
documentation for information on how to set up Windows.
Mitchell recommends certain hardware and software that has been proven to
work satisfactorily with OnDemand5. Naturally, limited support is offered for
hardware and software configurations that are different than the
recommendations. Refer to the hardware and software requirements section for
details.
Setup Menu
Default settings are loaded for you when you install OnDemand5.
For most Repair-only users, these settings work fine and need not be
changed. Estimator users will want to set up their shop rates and
defaults. These are covered in the OnDemand5 Estimator Users
Guide. If you should need to make changes, however, the Setup
Menu offers a number of options for adjusting the way that you
work in OnDemand5.
The Setup menu is opened via the Setup button or
the Setup selection from the menu bar.
The following selections are available:
22
Selection Description
Update/Register Data The Update/Register Data selection allows you to
update your data in the event that you didn't
perform the automatic data update while prompted
during the installation process or by the Update
Data selection in the Home page.
Add Product Opens the Add Product dialog box in which you
can add software products and register CD/DVDs.
Company Information Opens the Company Information dialog into which
you can enter/edit information about your shop.
Quote Options Opens the Worksheet Options dialog box in which
you can set a shop labor rate, and change other
estimate default settings. . (Refer to the
OnDemand5 Estimator User's Guide for details).
Parts Locator Opens Parts Locator setup. (Refer to the
OnDemand5 Estimator User's Guide for details).
CD Preferences Opens the CD Preferences dialog box, in which
you can make changes to settings that control CD
operations.
Data Paths Opens the Data Paths dialog box in which you can
set the path for your data (network users only).
Company Information
The Company Information dialog box allows you to enter or edit information
about your business. This information appears on printed articles, figures, etc.,
and may be shared by other Mitchell applications. The dialog box is opened by
selecting Company Information from the Setup menu.
The fields of the dialog box are pre-filled with information you entered during
setup of OnDemand5, or possibly setup of another Mitchell product. Enter/edit
in the appropriate fields using your Tab key to move from field to field. Select
OK to save your changes and exit the dialog box.
System Setup 23
Figure 17 - Company Information Setup
CD/DVD Preferences
While using OnDemand5, you may experience difficulty with the software
being able to detect a DVD or CD in the drive. This may be caused by a
problem with the Read Timing. The usual symptom is that OnDemand5 ejects
the disc and requests a new one even though the proper disc is in the drive.
Note:
This situation may develop if your DVD or CD-ROM performance has
deteriorated.
The two most common solutions to the problem are to change device drivers, if
incorrect, or to modify your DVD or CD program parameters in the Device
Preferences dialog box.
Device Drivers
If experiencing DVD/CD read problems, you should first check your device
drivers. If outdated, incorrect, or simply not the optimum driver, they may be
the source of the problem. Contact Mitchell 1Technical Support or your
DVD/CD-ROM dealer to correct the situation.
24 Chapter 3
program parameters to allow for greater tolerance levels in reading DVD/CDs.
If you are experiencing DVD/CD read problems, it is recommended that you
change the Status Delay setting from one (1) to twenty (20) and the Maximum
read delay setting from one (1) to ten (10). These modifications allow
OnDemand5 to read the DVD/CD-ROM more easily and for longer periods.
(Increasing these tolerances does not alter or cause a slow read on any disk
drive.)
Figure 18 - CD Preferences
Data Paths
The Data Paths dialog box, accessed via the Data Paths menu selection, allows
you to change the path in which OnDemand5 looks for the ODM (Repair) and
PLM (Estimating Data).
Note:
Unless you changed the default settings during setup, you probably wont
need to change this setting.
26 Chapter 3
To set your shop labor rate:
1. Choose Quote Options from the Setup menu.
The Quote Options dialog box displays.
System Setup 27
Labor Tax Rate The percentage rate at which labor dollars will
be taxed on estimates. For example, an entry in
this field of 7.500 yields tax rate of 7.5% on the
labor cost of the order.
Tax on Labor Check this box to include taxes, based on your
Labor Tax Rate on the labor sales of the
estimate.
Hazardous Material Choose Flat Rate, and then a dollar amount, to
define your HazMat charge as a standard charge
independent of Labor Sales amount.
Choose % of Labor Sales to apply HazMat as a
percentage of total labor dollars at which
Hazardous Material charges will be added to the
estimate. For example, an entry in this field of
1.00 yields a Hazardous Materials charge of 1%
on the labor sales of the order up to the total
entered in the Hazardous Material - Maximum
field. (Note: You must enter a figure in this
field if you want to charge for Hazardous
Materials. Use a high percentage figure, like
50%, if you want to charge the maximum
Hazardous Materials charge on most or all of
your orders.)
Hazardous Material
Minimum$/ Maximum$ The minimum and maximum dollar values for
Hazardous Materials charges.
Hazardous Material -
Taxable Check this box to tax Hazardous Materials
charges on orders.
Hazardous Material -
Default On Check this box to add Hazardous Materials
charges to orders by default (automatically).
28 Chapter 3
Shop Supplies Choose Flat Rate, and then a dollar amount, to
define your HazMat charge as a standard charge
independent of Labor Sales amount.
Choose % of Parts Sales to apply Shop Supplies
as the percentage of total parts sales at which
Shop Supplies charges will be added to the
quotes.
Shop Supplies -
Minimum$/ Maximum$ The maximum dollar value for Shop Supplies
charges.
Shop Supplies -
Taxable Check this box to tax Shop Supplies on orders.
Shop Supplies -
Default On Check this box to add Shop Supplies charges to
orders by default (automatically).
Parts Monetary
Exchange Rate Enter a foreign currency value per US Dollar.
The dollar value for quotes will be adjusted for
the currency difference.
Quote Page Setup Opens the Quote Page Setup dialog box in
which you define options for your printed
quotes. See Quote Page Setup in the following
section for details.
System Setup 29
Figure 21 - Quote Page Setup
30 Chapter 3
Figure 22 - Parts Locator Setup
System Setup 31
Help Opens on-line help.
OK Saves your settings and exits the Parts Locator dialog
box.
Cancel Exits the Settings screen without saving any changes.
Summary
This chapter described setup information that you may need to reference to
operate OnDemand5.
32 Chapter 3
System Setup 33
Chapter 4
Estimator
Overview
This chapter explains how to use OnDemand5 Estimator to look up vehicle-
specific parts and labor information to build quotes quickly and confidently.
Vehicle Screen
Vehicle selection in OnDemand5 is a snap. Just select a vehicle Year, Make,
and Model from the pull-down choice lists and then choose a module (Repair,
Estimator, TSB, Maintenance or Quote) to continue. Or use the handy keyboard
shortcuts (described below) to speed up vehicle selection.
34
Make: A (Tab)
Model: 3 (2x then Tab)
Product R
It takes a bit of getting used to but many users find the keyboard shortcuts to be
quicker than using a mouse.
2. Pick a Product (Estimator in this instance) from either the screen headings
area, or the pull-down, to continue.
Splitter Window
The Splitter Window is the main screen in the Parts and Labor program. This
window allows you to access parts and labor estimating information for the
selected vehicle. The Splitter Window contains the Index Panel, Labor
Viewer, Parts Viewer and Worksheet (optional).
The Labor Viewer allows you to access labor information by selecting
among the available categories, sections, and component groupings. Once a
Estimator 35
component group has been selected, Labor Items for that grouping display
in the Labor Viewer. Checking the box next to the component title adds it
to the worksheet.
The Parts Viewer allows you to access parts information by selecting
among the available categories, sections, and component groupings. Once a
component group has been selected, Parts for that grouping display in the
Parts Viewer. Checking the box next to the component title adds it to the
worksheet.
The Worksheet (optional: click Views to toggle on/off) allows you to build
parts and labor calculations based upon your selections in the Parts and
Labor viewers extended at the rates you set up for your shop.
Labor
Index
Parts
Worksheet
36 Chapter 4
Selected Items
Once you have added all the parts and labor items to your worksheet, you can
choose the Quote tab to create a Quote. You can add customer information and
add, or edit, quote line items in this window. Refer to the section on Quotes,
beginning on page 42 for details.
Menus
OnDemand5 Estimator menus provide keyboard access to all system functions.
To access a menu item by keyboard, hold down ALT and type the hot key (the
underlined letter in the menu name). This causes the menu to drop-down. You
can then select any menu item by entering its hot key.
Figures
When you select a figure marker in the Parts viewer, the figure selected appears
in its own window. Several new icons appear that allow you to manipulate the
view of the figure.
Estimator 37
Click on the figure
reference to open
the figure in a
separate window.
38 Chapter 4
The Previous icon displays the figure listed before the current
figure.
The Next icon displays the figure listed after the current figure.
Printing Figures
Click the Print icon in the figure window to print the current figure, or a range
of figures in the current article.
Estimator 39
Figure 28 - Print (Figure)
40 Chapter 4
Figure 29 - Warranty Time
Note that the Mitchell labor time is usually higher than the factory warranty
time. This is because the factory warranty time assumes you are servicing clean
parts and using specialized OEM tools and training. The Mitchell labor time is
based on independent labor audits in real-world conditions. The Mitchell labor
time is the time that is added to your quotes, although you can manually change
the time, if necessary refer to Quotes, beginning on page 42, for details.
Combination Time
For some labor items, a Combinations subheading appears in the labor panel.
This indicates that the combination time is recommended for the labor item.
Combinations
Combination time refers to the time possibly required for jobs performed with
other operations. One example might be that while performing brake shoe
replacement, you need to replace a leaking wheel cylinder as well. The
Combination Time gives you the time required to replace the wheel cylinder
with the shoes already removed.
You add combination items to your estimate the same way you add any other
labor item; simply click on the item and it will be added to your Estimating
Worksheet.
Additional Time
For some labor items, an Additional Time subheading appears in the labor
panel. This indicates that additional time is recommended for the labor item.
Estimator 41
Additional Time
Additional time refers to labor time that should be added to your estimate to
account for additional work that needs to be performed. Notice that the
mechanic skill level is also indicated. Like the standard labor time titles, the
factory warranty time (domestic vehicles only) is displayed along with the
Mitchell labor time.
As an example of a situation where additional time should be charged, if other
systems such as A/C, air pump, and power steering interfere when replacing an
alternator, additional labor time should be charged. The basic calculation is as
follows:
Labor Time + Additional Labor Time + Combination
Time = Total Labor Time
Total Labor Time x Your Labor Rate = Labor Estimate.
You add additional items to your estimate the same way you add any other labor
item; simply click on the item and it will be added to your Estimating
Worksheet.
Maintenance
Once you have selected a vehicle, you can choose the Maintenance tab to view
scheduled services information. The Maintenance panel displays. Pick a service
interval from the left side of the panel (displayed in Miles and Kilometers) and
scheduled maintenance information is displayed.
42 Chapter 4
Maintenance Information
displays here
Choose Maintenance
Interval here
Figure 32 - Maintenance
You can add the maintenance items to a quote by choosing the Add Detail
Lines as Notes checkbox.
Fluid Capacities
Fluid Capacity information can also be viewed from within the Maintenance
section. Just choose Fluids as your submodule (right below module selection
bar) and then choose the Fluid Type (for example, Engine Oil) from the list on
the left.
Estimator 43
1. Choose Fluids
Here.
3. Fluid Capacity
Information displays Here.
2. Choose Fluid
Type Here.
Quotes
The Quotes feature in OnDemand5 allows you to build an estimate of parts and
labor items, extended at your shops rates. A running total of the quote is
generated as you add and remove items. The quote can be saved for later use
and printed for you or your customer.
Generating a Quote
A new quote is automatically started every time you pick a new vehicle or
change your vehicle selection in OnDemand5. Parts and Labor items are added
to your quote when you select them in the Estimator, Maintenance, and Fluid
Capacity screens. Once you have added all the items to your quote, choose the
Quote Tab to add customer information, manually add, or change quote
elements, and print, and save your quote.
44 Chapter 4
3. Click the Quote tab.
The Quote panel displays.
View Quote
details here
Enter Customer
Information here
Quote Worksheet -
View or edit Quote line
items here
Figure 34 Quotes
4. Add your customer information by clicking on the table cell fields and
entering the appropriate values.
5. Manually add items and make any necessary changes to the Quote line
items. (Refer to the following sections for instructions)
5. Click Print to view a print preview of your quote.
6. Click the Print button to send the quote to the printer.
Estimator 45
Click Add to create a
new quote line item
2. Choose whether Part (P), Labor (L), or Note (N) in the Type pull-down list.
3. Enter a Description.
4. Enter a quantity if a part, or number of hours if a labor item.
5. Enter Part Number, if applicable.
6. Enter a Price if a part, or choose a Labor Rate if a labor item.
7. Click OK. The part entry is added to your Estimating Worksheet.
8. Choose Recalculate to see your new totals.
9. Choose Save to save your completed quote.
Saving A Quote
Choose Save (just above the worksheet to the right) to save your quote. If you
dont save, you are automatically prompted to save your quote any time you
select a new vehicle.
Click the view link to open a saved quote. Click delete to delete a quote, or
delete all to remove all saved quotes.
Estimator 47
Parts Locator
The Parts Locator feature provides easy location of replacement parts. Parts
Locator allows you to select up to sixty part numbers in a title and then send a
request, via modem, for a listing of dealers who have some, or all, of the parts in
stock. The list is sorted with the dealers closest to your area code at the top of
the list, followed by dealers of increasing distance.
Not all vehicle makes are supported by Parts Locator. A list of supported makes
and models is provided below.
48 Chapter 4
Acura AMC/Eagle BMW
Buick Cadillac Chevrolet
Chevrolet Trucks Chrysler Chrysler Trucks
Dodge Ford Ford Import
Ford Trucks Geo Geo Metro
Geo Storm Geo Prizm Geo Tracker
GM Import GMC GMC/Olds/Pontiac
Trucks
Honda Hyundai Infiniti
Isuzu Jeep Jeep Trucks
Lexus Lincoln Mazda
Mercedes Mercury Mercury Import
Merkur Mitsubishi Nissan/Datsun
Oldsmobile Plymouth Pontiac
Prizm Saab Subaru
Toyota Volvo Volkswagen
Estimator 49
An x appears indicating that the part has been selected for a parts locator
search. You can select up to sixty (60) part numbers for your search.
3. Select Locate Part to process your locate request.
OnDemand5 Estimator dials the host computer, transmits your request, and
retrieves the parts information you requested. A series of dialog boxes
inform you of the status of your request.
Once your request has been successfully processed, the Parts Locator
Display dialog box lists the dealers who stock the part(s) you requested.
50 Chapter 4
Elements of the display are described below.
Item Description
Make Vehicle Make
Part Numbers The numbers of the parts which were used to generate
the request.
Parts Located The area of the display which lists the dealers stocking
the parts.
Print Button Allows you to send your entire list of Parts Locator
information to the printer.
Help Button Displays the Parts Locator topic in the Online Help.
Close Closes the Parts Locator Display dialog box.
Summary
In this chapter, you learned how to use the toolbar, menus, buttons, and dialog
boxes in OnDemand5 Estimator. You also learned how to use the information
provided on the CD-ROM to create quotes. The chapter concluded with a
description of OnDemand5s Parts Locator feature.
Estimator 51
52 Chapter 4
Appendix A
Troubleshooting
53
What do I do if there is a software problem?
First try to duplicate the problem, noting what it was that caused an error, and
what error message (if any) displayed on the screen. Then visit our Technical
Support Website at http://www.mitchellsupport.com. The Frequently Asked
Questions (FAQ) section of the site provides answers to the questions most
commonly asked by our customers. If you cant find what you need, use the
convenient online forms to ask your question. A qualified support representative
will answer your question in less than 24 hours (and often within a couple of
hours) during normal business hours.
If you still need information, call Technical Support at 1-888-724-6742. Please
be sure to have your computer next to the phone, and have your account number
ready. We will ask you to describe the problem, the error message, how it
happened, and whether you could duplicate it. We will try to get you going
again as soon as possible.
What if I cannot get the disc out of the CD-ROM/DVD ROM player?
Check the power to the CD-player, then press the eject button. The power must
be on for the disc to eject.
54 Appendix A
Appendix B
NAPA Parts Catalog
Introduction
The NAPA Parts Catalog allows you to access parts and price information and
order parts electronically from NAPA. The interface with Estimator provides for
the seamless importing of NAPA information into estimates and quotes.
55
Figure 40 Napa: Select Vehicle
56 Appendix B
7. You can now use the Napa Access button to conduct a price check or order
parts or click the Transfer button to transfer your parts to Estimator.
Initially, this dialog box is empty. The NAPA Stores list is populated as
distributors are added.
58 Appendix B
2. Choose Add to add a New Store.
Fill in the fields with information provided by your NAPA distributor. If
you havent already done so, you will need to call your local NAPA
distributor to open an account.
Ordering Parts
Once you have completed a price and availability check and received customer
approval for the repair, the next step is to place a parts order to NAPA.
60 Appendix B
3. Click OK to close the dialog box.
4. The NAPA Purchase Order icon on your computer desktop allows you to
access records of your NAPA orders. Click the icon to open a folder
containing your NAPA Orders.
5. Click your order to display a text record of the order information.
A text record of your order is displayed in your default Windows text
processing program (normally Notepad).
Summary
This appendix detailed the process of accessing parts information, transferring
information into Estimator, and placing electronic parts orders with NAPA.
C H
CD Preferences, 23, 24 Hardware and Software Requirements, 3
Combination Time, 39 Hazardous Material, 27
Company Information, 22 Home screen, 19
Company Information dialog box, 12
Contents Panel I
in online help, 6
Incorrect Repair Information
what to do, 52
D Installation, 9
Data Paths, 25 Internet Address, 51
Data Updates, 18
Device Drivers, 23 K
DVD Preferences, 24
Keyboard Shortcuts, 33
E
L
Equipment Failure
things to check, 51 Lost or Damaged CD, 52
Estimating, 33
overview, 33
Estimating Articles, 33
M
Estimator, 33 Maintenance, 41
Manually Adding a Part
F to Quote, 43
Menus, 36
Factory Warranty Time, 39 Mitchell Internet Address, 51
Features and Benefits, 2 Mitchell Labor Time, 39
Figure Icons
N Screen
vehicle, 33
NAPA Parts Catalog, 53 Screen Cam Demonstrations, 7
NAPA Parts Ordering, 56 Setup, 21
NAPA Parts Ordering Setup, 56 company information, 22
NAPA Parts Ordering, 56
Setup Menu, 21
O Shop Supplies, 28
OnDemand5 Software
Features and Benefits, 2 updating, 18
Overview, 1 Software Problem
starting the program, 19 what to do before you call, 52
Online Assistance, 7 Software Requirements, 3
Online Help Splitter Window, 34
contents panel, 6 Starting OnDemand5, 19
find panel, 6 System Design, 1
help topics, 6
index panel, 6 T
using, 6
Ordering NAPA Parts, 58 Taxes
Overview setting up, 26
OnDemand5, 1 Training Videos, 7
Troubleshooting, 51
P
U
Part
manually adding to Quote, 43 Updating Your Data, 18
Parts Locator, 46 Updating Your Software, 18
Parts Locator Setup, 29 Users Guide Contents, 5
Price/Availability Check
NAPA Parts, 57
Printing Figures, 38
V
Vehicle Screen, 33
Q Vehicle Selection
keyboard shortcuts, 33
Quote Options Setup, 26
Quote Page Setup, 28
Quotes, 42
W
Web, 51
S Windows, 3
Saving Quotes, 45