ZTBL Internship Report PDF
ZTBL Internship Report PDF
ZTBL Internship Report PDF
Internship Report
Submitted By
Muhammad Waseem
Roll# 537
BBA (HONS.) 2013-2017
Submitted To
Sir Saleem Abbass
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Preface
The pre-requisite of internship program is to make the students of BBA, aware of the practical
expertise and to tell them with the real management process.
With an intention of grooming the best executives of the future, AIBF has organized a
comprehensive internship-training program. All of us were placed in leading organizations of
business arena to gain firsthand knowledge and insight into their management and working. So,
when I was given the chance of selecting an organization, I opted for Zarai Taraqiati Bank
Limited.
Getting a chance of working in ZARAI TARAQIATI BANK LIMITED prove to be very
beneficial for me. I think that I gained comprehensive insight into the working of a Bank. But
nothing could have been possible without the co-operation and guidance of the officers of Zarai
Taraqiati Bank Limited.
After the completion of internship program, internship report has been prepared just in
accordance with the practical exposure. In preparing this report, I have put all of my best efforts
and tried my level best to give maximum knowledge. Despite all of my coherent efforts, I do
believe that there will always be a room for improvement in the efforts of learner like me.
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Acknowledgement
Every praise to Allah Almighty the merciful, who knows about whatever is there in universe,
hidden or evident. Who enables me to get such valuable knowledge, which definitely helped me
in my professional life?
I would like to thanks Mr. Luqman Basharat (Manager) that trust my abilities and gave me
opportunity to use my skill. Thanks to all staff of ZTBL. They gave me their precious time and I
learned lot from them. Thanks to all my friends and family who helped me.
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Table of contents
Executive summary . 05
Introduction of ZTBL... 06
History of ZTBL... 06
Board of director... 09
Vision, Mission, Core values.... 10
Corporate objectives...... .. 11
Zonal setup of ZTBL..... 12
Management Hierarchy ........ 13
Departments of ZTBL... 14
Products& Services... 28
Loan Schemes... 29
Recovery Schedule... 32
Types of securities........ 33
Ratio Analysis 36
Horizontal Analysis.. 43
Vertical Analysis....... 45
SWOT analysis 47
Working as internee 50
Findings and Recommendations 54
Conclusion 56
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Executive Summary
Banking is one of the most sensitive businesses all over the world. Banks play very important
role in the economy of every country all over the world and Pakistan is no exemption. This
report is about one of the leading Agriculture Bank of the Pakistan known as Zarai Taraqiati
Bank Limited. ZTBL is playing its one of the most important role in the development of the
Agriculture Sector of the Pakistan. On 14th December 2002, under the ordinance of the
Agricultural Development of the Pakistan 1961, ZTBL was incorporated as Public Limited
Company. This Bank severs its venerated customers in the form of different customized
products. It is providing both type of severs financial and non-financials mostly to its clients of
the rural areas of the Pakistan, which comprises of 68% of the Pakistans total population. The
Bank has country-wide network in the form of 379 branches and is severing round about half of
the million clients annually and over accumulated account holders with the average loan size of
around Rs.89, 000 serving 65%, 31% & 4% of subsistence, economic and large growers
respectively.
The Companys management, combining innovative strategies, aggressive marketing, creative
synergy and visionary approach together with a lean organizational structure capable of efficient
response, succeeded in establishing ZTBL as the largest loan provider to the agricultural sector at
international level
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Introduction to ZTBL:
The Zarai Tarqiati Bank Limited (ZTBL) is
the largest public sector financial development
institution with a wide network of 31 Zonal Offices,
9 Audit Zones and 379 branches in Pakistan. The
bank serves around half a million clients annually
and has over one million accumulated account
holders.
History of ZTBL:
Agriculture is the back bone of any country, because it plays a major role in the development of
the country, by providing food items, and providing raw material to the industrial sector.
Agriculture is the main stay of our economy. It accounts for 26% of the GDP and employ about
44% of the countrys labor force. This sector is the largest source of foreign exchange earning
over 75% besides providing input for textiles, sugar, and vegetable ghee industries of the
country. More than 67.5% of the population is directly or indirectly dependent for their source of
revenue on agriculture. Some time finance is needed to fulfillment of the requirement of the
farmers. With a view to meet this basic need the Agricultural Development Finance
Corporation was set up in 1951, and was entrusted with the task of providing financial facilities
for the development and modernization of agriculture, including forestry, fisher, animal
husbandry, poultry and dairy farming.
To provide more easy access to loan on their door step Agricultural Development Bank was
recognized in September 1957 under the Agricultural Development Bank Act. The main purpose
of establishing this bank was to advance loan to the formers. This includes cash loan, loan for
fertilizers, loan for seeds, or loan for any other agricultural machinery like tub well, tractors etc.
activities. It was done keeping in the mind that this step shall greatly add to the credit distribution
mechanism.
National Operation:
The Zarai Taraqiati Bank Limited runs its operation in whole Pakistan and also outside Pakistan
and the persons conducting such business. The banks total manpower is 7665 having 4515
officers and 3150 staff. It has 49 regional offices and 379 branches throughout the Pakistan
including the Federally Administered Tribal Area (FATA), Federally Administered Northern
Area (FANA) and Azad Jammu and Kashmir. ZTBL while completing its period of 42 years
operational activities tried to serve the forming community through the country for their medium
and long-term development credit needs.
Organization:
First the head office of the ZTBL was located in Karachi and was shifted to Islamabad later
during 1973. Presently there are 9 division and 33 departments in the head office. It has 49
regional offices and 343 branch offices apart from 8 audit directorates in the field, two staff
colleges at Islamabad and Karachi. To cater for loan requirement of the forming community at
their door steps over 1408 Mobile Credit Officers have been deployed in the field, each covering
25 villages in an average.
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Board of Directors
Corporate Vision
Dedicated to serve the needs of the farming community, by delivering financial products and
technical services on a competitive and sustainable basis, in a convenient, efficient and
professional manner, leading to success of the Bank and the farmers
Corporate Mission
To play effective role in the promotion of economic growth, by enhancing the availability of
credit to the agriculture sector, through reliable access to sustainable financing, special lending
programs, technical assistance, and other products & services, and to promote career
development opportunities for increasing professionalism and technical proficiencies of
employees.
Core values
Corporate Objectives
1. Develop and operate as a financially and operationally sustainable R.F.I of the country.
2. Assist rural community, particularly the small farmers, in raising their productivity and income
levels through timely delivery of credit, advisory and ancillary services.
3. Build ZTBL's image as a proactive, client friendly, financially & operationally sustainable with
indigenous product deployment.
4. Establish and provide backward and forward linkages to strengthen agri. value added commodity
chains.
5. Engage in public - private and wholesale - retail partnership to deepen outreach and reduce
operating cost.
6. To function as a rural commercial bank to mobilize rural capital formation and to commercialize
the agriculture sector by delivering the true value of credit to the client.
8. Open up its venues of operation to Domestic & International Banking Industry to avail
comparative advantages.
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Management Hierarchy
The general direction and superintendence of the affairs of the bank are entrusted to a 12
members Board of Directors consisting of a chairman appointed by the Federal Government, the
Federal Government officers from the Ministries of Finance and Food and Agriculture. Four
officers of the four Provincial Governments and one non official nominated by each province.
One member on this board represents the State Bank of Pakistan also.
In ZTBL, the president supervises and directs the senior executive who supervises and directs the
senior vice president, and senior vice president control voice president, who control Assistant
vice president, who finally supervise officers. The management hierarchy of bank is as follows;
President
Vice President
Officers
Non-clerical staff
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DEPARTMENTS OF ZTBL
Under this chapter we discuss different departments of ZTBL, there aims and objectives, their
functions and working environment. The material used in this department about their aims and
objectives are taken from bank. ZTBL have a great organizational set up, and lots of departments
are working under the head office. These departments are as fallows
Functions
Central accounting department issues instructions related to accounting policies and procedures.
Central Accounts Department of ZTBL consists of five units like Policy Unit, Accounts Unit,
Corporate Tax Unit, Fixed Asset unit, Prepayment Unit.
i. Policy Unit
Policy Unit plans accounting procedures of accounting in both head office and branches and
coordinate with other departments within the head office on the different policy meters. It deals
coordination of external auditors and arrange payment to them. It formulates bank charges
schedules and circulates among the branches and submits to SBP on half yearly basis. It deals
with management letter and executive summary and suggests guidelines for adjustment of
suspense account. It performs administrative functions for the department such as sanction of
leaves and budget preparation. This unit also provides guidelines to the branches regarding
rectification of accounting errors and audit observation.
The Account unit of the Central Accounts Department coordinates with concerned departments
for the timely production of statement of affairs. It prepares financial statements whiling
compiling balances under relevant group of heads from trial balances. It makes the list of
abnormal entries for rectification. It prepares quarterly, half yearly and yearly financial
statements for the audit committee. It prepares annual capital adequacy ratio statement for
certification by external auditors.
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The Tax unit of the Central Accounts Department of the ZTBL provides guidelines of deduction
of the tax under the ordinance of income tax 2001 and collects tax payment documentary
evidences for tax deducted. It communicates and coordinates with tax consultant, SBP and
income tax authorities and collects related to the tax refund case form consultant. It pays advance
tax and prepares the statement along with tax related audit.
It sends out timely formats and procedures for the fixed assets to the Zones, Branches, and Head
Office Department. It deals with collection of fixed assets schedules as well as other required
documents from branches and head office department. It compiles and summarizes the fixed
assets schedules on country level along with data maintenance. This unit on quarterly basis
compiles the addition and deletion of fixed assets. It works to monitor and verify the disposal of
fixed assets and depreciation charged by the departments and head office on quarterly basis. It
calculates and accounts for the deferred tax assets and coordinates and cooperates with external
and internal auditors on the different issues of the fixed assets of the bank.
Pre-payment unit of the ZTBL Bank is designed to verify all payment structures related to the
Head Office. It checks availability and competence of sanction of the competent authority. It
works to check procedural compliance and completeness of documents.
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Functions
Budget and fund management department of ZTBL mainly develops the policies, procedures and
standards for the budget planning and analysis. It coordinate and cooperate with administrative
and government in order to resolve budget issues. It automates budget process and preserves the
data and obtains approval from Board of Directors for annual budget. It gather the data of
various departments and analysis that for their performance. Further it consists of four units as
described below.
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The Budget planning unit of the Budget and fund management department of the ZTBL develops
departmental polices procedures and standards for the financial management and budget
planning processes and parameters. It communicates with administrative and governance groups
in order to resolve the budget issues. It compiles and process necessary information for the
preparation of annual reports. It generally evaluates and review expenditures and submits to the
audit committee. Its further role is to provide information and analysis for the purpose of the
annual planning and effective efficient decision making.
It generally analyzes and monitors financial activities of departments which show their
performance. On the basis its analyzed results performs the highly effective steps. It develops
assumptions and strategies for future budget cycle.
Treasury Unit is engaged in the arrangement of the fund for the different purposes to the
branches and maintains their records. It manages Banks accounts with SBP and commercial
banks such as MCB, HBL, and UBL and so on. It checks out the appropriate balances in the
branches if there are excess balances then its calls for and if there is less balances then it transfer
the funds and also declare the deposit rates for the depositors. It performs the role of coordinator
while performing the role of coordination with SBP, commercial, Internal and External auditors
on the matters of treasury. It deals the matters of investment of surplus funds provided by the
branches.
It mainly plays the role of reconciliation of Bank accounts with other commercial banks at Head
Office, due maintenance of check and balance of funds received or remitted from other branches.
Advices issued by branches are responded by Funds Reconciliation Department. It also monitors
the reconciliation of bank accounts with other commercial banks.
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The regulator gives instructions What to do, when to do and how to do as Government agencies
and SBP etc, while reporting means perpetrations of the reports and submission of the reports to
the regulators. Thats why this department reports certain information to the regulators and
ensures it that bank has compiled all instructions.
Functions
It reformulates and redesigns system of data capturing, its consolidation and subsequent
reporting keeping in mind regulatory requirements. It ensures the implementation of updated
reporting requirements, which are update time by time. It analysis the financial results and repots
it to concerned authority and arrange compliance with external and internal auditors.
Furthermore it performs the job suggested by the regulatory authority.
Reporting process
There are mainly five steps in reporting process, which are defined bellow:
Data Capturing
This is the step in which data is gathered from various sources such as field offices, deportments
such as CAD and ISD and from financial reports such as Accounts, D/R Series etc.
Consolidation
In this step the gathered data is consolidated in to single hole, because this data is collected from
various sources.
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Data verification
In this step collected data is verified weather the collected data is valid and true or not, because
the collected data is not all ways reliable. It needs very careful examination due to possible errors
and mistakes, which are later rectified for report generation purpose.
Report generation
On the basis of analyzed and verified data is injected in the form of reports which is provided by
SBP.
Submission
In this last step the complete formed reports are submitted to the regulatory authorities such as
SBP. The main sources of submission are courier and online.
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Aims
Its aim is the Provision and optimum utilization of Human Resource for sound and efficient
operations of the Bank.
Objectives:
Implement human resource strategy, policies, procedures and Programs in areas of employee
service matters, compensation and Benefits, human resources planning and recruitment.
Provide effective Human Resource services to line functions.
Functions
Ensure that all employee service matters are handled professionally and within the policy
framework.
Overall responsibility of leave-management and pay fixation of all employees.
Contribute to employee motivation through application of compensation and Benefits, promotion
and transfers and posting policies frameworks.
Recruitment and selection of the best talent in the market.
Organize work in various units of the Department to ensure that performance Metrics set for the
department are achieved.
Set performance parameters for the units and consistently monitor Performance of units against
the given performance metrics.
Prepare departmental budget and monitor expense against budget.
Ensure that all relevant employment laws of country are complied with.
Ensure that all change management initiatives of the Bank are implemented down the line.
Ensure that confidentiality is maintained in sensitive HR issues to ensure complete trust of
management and employees.
Establish human resource requirements through a human resource plan covering qualitative and
quantitative aspects i.e. ensuring the right man for the Right job and employee headcount/
manpower numbers.
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Aim
Its aim is to communicate and upgrade knowledge, professional competence and develop
Positive mental attitude among all employees of the Bank.
Objective
Achieve and comply with the business plan and strategies of the Bank Through manpower
training and development.
Functions
Assess training and development needs of all employees in the Organization.
Identify best possible training and development innovations/solutions.
Ensure that the Bank possess trainers who are adequately trained to design, Deliver and validate
training and development programs.
Ensure that all requisite logistic support is available to the training academies.
Establish an environment for trainees conducive to learning.
Interact with all major training agencies, trainers and vendors to the Banks Advantage.
Supervise various units to ensure achieving performance metrics set for the department.
Monitor designed performance parameters for the units against the set Performance metrics.
Overall responsibility of implementation of HR policies and programs in areas Of training and
development and career planning.
Prepare departmental budget and monitor expenses against budget.
Provide guidance to units in resolution of problems and complaints.
Evaluate overseas training programs for their suitability vis--vis ZTBL, Propose nomination and
finalize cases accordingly.
Arrange internships for students in Business Administration of recognized Universities, in the
Field and at H.O.
Perform administrative functions for the Department such as sanction of Leaves, approval of tour
programs, approval of travel allowance etc.
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Aim
Its aim is to maximize human work performance of the Bank.
Objectives
Ensure availability of effective performance metrics setting and assessment.
Monitor organizational work performance through review of Achievement of performance
targets/standards set for each and every mployee concerned in the Bank.
Functions
Formulate Bank-wide performance management system to ensure that Performance metrics are
set and measured across the Bank.
Initiate and manage annual performance management cycle. Identify Anomalies and adopt
measures to resolve them.
Maintain in current state a central performance management database of all Employees
concerned.
Organize work in various units of the Department to ensure that performance Metrics set for the
department are achieved.
Set performance parameters for the units and consistently monitor Performance of units against
the set performance metrics.
Overall responsibility of implementation of HR policies and programs in areas of performance
management and enhancement.
Obtain feedback on various HR policies, procedures and programs to Recommend
improvements.
Prepare departmental budget and monitor expense against budget.
Ensure that all relevant employment laws of Pakistan are complied with.
Adopt measures for risk identification and mitigation.
Ensure that all change management initiatives of the Bank are implemented Down the line.
Provide guidance to units under supervision in resolution of problems and complaints.
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Perform administrative functions for the Department such as sanction of Leaves, approval of tour
programs, approval of travel allowance etc.
Aim
Its aim is to provide best human resource management solutions.
Objectives
Evolve HR strategy and development of policies, programs and procedures in line with HR
strategy.
Cascade down HR programs for implementation.
Functions
Overall responsibility of Human Resource Information System to Facilitate qualitative and
quantitative analysis.
Undertake comparative policy and program analysis of related industry To recommend HR
policy and program changes.
Maintenance of employee records and database thus ensuring that Accurate and updated
employee records are available for decision-making.
Design, implement and monitor HR tools for bringing efficacious Improvement to HR system.
Prepare recommendations for formulation of pay-package.
Organize work in various units of the Department to ensure that performance metrics set for the
department are achieved.
Set performance parameter for the units and consistently monitor performance of units against
the set performance metrics.
Overall responsibility of formulation and implementation of HR policies And programs. Obtain
feedback on various HR policies, procedures and Programs to recommend improvements.
Prepare departmental budget and monitor expenses against budget.
Define financial & administrative powers for all functionaries of the Bank.
Define job description of all positions in the Bank in consultation with The concerned
Division/Department/Office.
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Up-dating of HR manual.
Adopt measures for risk identification and mitigation.
Recommend change management initiatives.
Perform administrative functions for the Department such as sanction of Leaves, approval of tour
programs, etc.
Arrange maintenance/destruction of old record of the bank.
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Objective
Develop and market new product/services within the overall Risk Management Guidelines, and
to evaluate current products and services Based on market information and feedback so as to
bring improvements And to derive the maximum value out of them and to maintain the
Competitive edge on Banks products and services.
Functions
Develop the short term/long term/annual business/operational plans.
Perform analysis-led development and marketing based on real customer Needs.
Develop business and product strategies for the Bank, including new product Development for
liability and assets products that would entail specific development of product features, pricing
and positioning.
Issuance of instructions and guidelines on various products.
Evaluate current products and services offered, based on market information And feedback,
bring improvements in the features, pricing and positioning to derive the maximum value out of
them.
Prepare advertisement, promotional programs, product brochures, brand Development programs,
marketing database management, lockers/ banking services and other related activities.
Deliver targeted customer propositions through well-planned campaigns, including radio and
television advertising, direct mail and sales promotions.
Deal with insurance matters related to liability product/services.
Analyze particular customer segments and predict market changes that the Bank can turn into
opportunities.
Implement policies and directives of BoD, SBP and the GoP on deposit, utility bills, lockers and
other products.
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Support users in the application of systems, attending to and resolving system problems in
conjunction with systems specialists.
Ensure that procedures, systems, stationery, documentation etc. related to credit are in place and
in compliance with internal and external rules/ regulations for all present and new products and
services of the bank.
Devise procedure system to implement product/ services and monitoring/ evaluation with due
coverage of internal control.
Identify all operational and transactional risks to develop key risk indicators for the function.
Develop and adopt early warning system to proactively mitigate these risks.
Develop customer service quality standards.
Perform any other work/ job assigned by the higher management.
2. Marketing Unit
Enhance and establish a positive corporate image for the Bank through various marketing
mediums including brochures printed material, press, outdoor advertisement, electronic media
and website.
Responsible for product lifecycle management initiatives including product launching and
product repositioning activities.
Conduct needs assessment/ market survey of the target market to gather the
requisite intelligence to design products and services that meet the market expectations thus
improving the market- penetration of the Bank.
Prepare training material in coordination with HR Division. Arrange workshops for the relevant
staff for all new products and services developed.
Prepare effective marketing and promotional campaigns to ensure achievement of product
revenue targets.
Work closely with the Training and Development Department and be responsible for preparing
and carrying out Training to select Trainers.
Ensure that procedures, systems, stationery, documentation etc. related to credit are in place and
in compliance with internal and external rules/ regulations for all present and new products and
services of the bank.
Develop and adopt early warning system to proactively mitigate these risks.
Devise procedure system to implement product/ services and monitoring/ evaluation with due
coverage of internal control.
Perform any other work/ job assigned by the higher management.
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The main objectives of the data management department are related to timely and efficient
supply of the inputs devices and training of the employees for the efficient supply of the data to
the head office. They make advices to the system development department for the proper
utilization of the software to the branches.
Zarai Taraqiati Bank Ltd. apart from its core functional activity marked with country based agri-
business, has started to serve its valued customers by offering lockers facility. Initially, this
facility is being offered at following 11 branches:-
Name of Branch
Main branch Lahore
Islamabad Branch
Peshawar branch
Gujranwala Branch
Faisalabad Branch
Multan Branch
Sahiwal Branch
Sargodha branch
Khan pur Branch
Shafi Court branch
Main Branch Gulshan-e- johar
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Short term loans are loans for shorter period of less than a year. It includes, crop production
working capital loans recoverable in lump sum commencing after the harvest/marketing of
respective crops and within maximum period of 12 months.
Medium term loans are for a period of more than a year but less than 5 years. In includes, dairy
farming and livestock etc. The installments of these loans are usually paid able in quarterly or
half yearly basis.
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Long term loans are for a period of more than 5 years. These are development loans which
require large amount and also need some time to show its result in the shape of better production.
It includes loans for tractor, agricultural machinery, poultry farming godowns and orchard in
yearly/half yearly installments within maximum period of 8years.
Loan Schemes
ZTBL is offering the following loan schemes to the farmers.
Development Loans:
These type of loans advanced for the Installation of tube wells Pumping sets/lift irrigation pumps
(including peter engines) Open Wells. Purchase of improved farm machinery (including tractors,,
power tillers, implements, cutter binders (reaper wind rover), threshers, trolley, spraying
equipment, cane crusher and miscellaneous agricultural equipment, tractor pulled harvesters, self
propelled combines.
Production Loan:
Those types of loans which are advanced for seed, fertilizer, pesticides, labor charges and POL
etc. to grow crops and vegetables including working capital for poultry, dairy, orchard, fishery
and are recoverable within 18 months.
Seeds
Fertilizers
Pesticides/Insecticides, Herbicides (Feticides) Manual Sprayers
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In order to modernize the dairy farming for increasing milk supply and mitigate poverty in the
country and improving the living standards of the rural inhabitants, a strategic partnership
between ZTBL and MIs. Pakistan Dairy Development Company has been agreed upon and an
agreement in this regard has been signed on 6th June, 2007. The salient features of this strategic
partnership are given here as under:
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i. The company shall recommend good dairy farmer to ZTBL and send the loan request
to the bank along with necessary documents.
ii. The concerned branch of the bank will process the case as per prescribed procedure
of the bank.
iii. The modernization of dairy farm will be carried out through financing milk cooling
tank, generator, voltage stabilizer, hot water geezer, water pump, cooling pad and other dairy
equipment. The loan will be considered against securities acceptable to the bank excluding
surety, hypothecation of animal and assets created out of banks loan.
iv. There would be maximum limit of loan of Rs. 1 million per borrower/party
Initially the scheme will be for modernization of 5,000 farm during 5 years period which
involved Rs.700 million, 1000 farm would be covered under the scheme on yearly basis. The
project shall be started on pilot basis in potential area namely Lahore, Hyderabad, Quetta and
Peshawar zones and its expansion would be made gradually.
PDDC would bear the entire amount of mark-up charged in the loan cases. Provided the 50% of
principal part of loan is repaid in time by the borrower. The remaining 50% amount of principal
along with the amount of mark-up would be paid by PDDC.
Under this scheme agriculture loans are given for short, medium and long term loans upto Rs.
1.00 million per borrower/per case. The loans are sanctioned for In Fats, livestock, orchard,
tractor, agricultural machinery, tube well and irrigation facilities etc. under the scheme besides
provision of credit, information are to the farmers for planning the farm, production, guidance
for implementation of the scheme, marketing and repayment of loans.
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For timely and conveniently provision of credit to purchase inputs, loans are provided to the
borrowers less than One Window Operation being conducted twice a week during Rabi and
Kharif seasons. Applications processed on the same day whereas sanction payments are made
within three days at Branch. For Rabi Crops one window operation from October to January and
for Kharif Crops from April to September each year which is extendable as per requirement of
particular area.
For providing timely input loans for crops and working capital for poultry and fishery etc, the
Bank has launched a Sada Bahar Scheme. Assessment for inputs requirements for the whole year
is made at the time of first application. The amount so assessed is treated as Revolving Limit
provided it is within the security limit. The Managers are authorized to sanction such loan limits
up to Rs.O.500 million. Schemes main features are as under:
Revolving Credit Limit is fixed to cater production credit and ancillary requirements of the
farmers during one year period.
The documentation once completed remains applicable for three years with yearly
cleanup/renewal without any further documents.
The borrowers can draw the credit in lump sum or in installments according to his requirement.
Like-wise he can repay in lump sum or in installments during the year when his cash position
allows him.
Pass Book containing transactions in his SBS Account is supplied to every borrower free of cost.
In order to increase the tea cultivation in District Mansehra, Swat, Mutta, Shangla par and Dir in
Malakand Division, tea financing scheme has been introduced which would not only save the
hard earned foreign exchange but would also help improve the socio-economic condition of the
inhabitants of the area. The salient futures of the scheme are given as under:
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Maximum Credit Ceiling of Rs.60, 000/- per acre has been fixed.
Farmers owing land up to five acres are eligible to avail loans.
Credit will be given in 3 installments: first year Rs.30, 000/-, 2nd year Rs.15, 000/- 3rd year
Rs.15, 000/- provided the disbursed loan is used properly.
The credit would be repayable within 1 year with 6 years grace period with prescribed markup of
9% per annum. Rebate of 1 % will be allowed in mark-up on timely repayment and proper
utilization of the loan.
Ministry of Food, Agriculture and Livestock (MINF AL), Government of Pakistan has launched
Crop Maximization Project in 109 villages in various districts throughout the country to increase
the productivity/yield of crops. Under the project MINFAL has to provide funds of Rs, 299.893
million to ZTBL for disbursing loans to the project farmers for purchase of inputs. Till the time
funds of Rs.468 Million have since been received by the Bank for the purpose. These funds are
to be revolved for meeting input credit needs in the project villages till 30th June, 2014 after
which Bank will return the principal amount to MINFAL. Accordingly Credit needs of the
project farmers are being met by respective ZTBL branches through Village Organizations
formed for the purpose. Duly the currency of the project Bank is authorized to charge 4% per
annum mark-up on loans to project growers to meet its operational cost, however in case of
default Banks normal rate of return i.e. 9% p will be applicable.
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Recovery Schedule:
Recovery schedule in each loan case as per terms of sanction of loan is fixed and communicated
to the borrowers after disbursement of loan.
In case of default or failure in repayment of any installment on due date the mark-up shall
continue to be charged and last installment due to this may differ from the amount of
installments fixed at the time of disbursement.
Issuance of Notices:
A Legal Notice is issued one month after the due date informing the borrower that if the amount
is not repaid within next one month, further legal action will be taken to recover the dues.
Legal action:
Legal action can be initiated against the defaulter if loan is not repaid even after expiry of legal
Notice period.
Where the court in bank vs. favor has decreed a case, account is to be settled by recovery of
amount from the auction of the mortgaged property. The bank may purchase the mortgaged
property if considered feasible to dispose it off later on through auction or in any manner deemed
fit for getting the best price. The bank may disposes-off the mortgaged properties of defaulters
for satisfaction of its dues without intervention of courts under Financial Institutions (Recovery
of Finances) Ordinance 2001.
The borrowers shall have to pay the return for the extended period.
1st 10%
2nd 20%
3rd 30%
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Types of Security
1 Immovable Property
2 Movable Property
3 Personal Sureties
Immovable Property
Agricultural Land
Under Pass Book System 80%
Outside Pass Book System 70%
Under Alienability Certificate 66%
Commercial/Industrial Land under Pass Book 80%
Personal Surety
Against a bond with two sureties under General Credit and one surety in Special Schemes up to
Rs.25,000/- or Up to 50% of appraised value of properties of sureties.
46
RATIO ANALYSIS
Financial analysis is the process of identifying the financial strengths and weakness of the firm
by properly establishing relationship between the items of balance sheet and profit and loss
account, in order to make rational decision in keeping with the objective of the organization, for
that purpose the management use analytical tools. To evaluate the financial condition and
performance of the business entity, the financial analyst needs to perform "checkups" on various
aspects of the business financial health.
A tools frequently used during these checkups is a financial ratio analysis, which relates two
piece of financial data by dividing one quantity by the other we calculate ratios because in this
way we get a comparison that may prove more useful than the raw number by themselves. The
business itself and outside providers of capital (creditors and investors) all undertake financial
statement analysis. The type of analysis varies according to the specific interest party involved.
The nature of analysis is depending at the purpose of analyst.
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Liquidity Ratios
Liquidity ratios measure the companys ability to meet its short-term obligations in the short
span of time. There are many ratios of liquidity such as, current ratio, quick ratio and
networking capital. Data is taken from 2010 to 2012 to calculate liquidity ratios of ZTBL.
Quick Ratio:
Net Working
Year T.C.A T.C.L
Capital
2015 118469963 65887460 82582503
2014 111024570 63632110 47392460
2013 106259151 64370348 41888803
Interpretation of NWC:
The NWC of the ZTBL from 2013 to 2015 is increasing gradually. It shows that the bank has
positive working capital that can be used to meet its current needs. Because the total current
assets are greater than total current liabilities and the bank is better able to pay its short term
obligation as they become due. So it is favorable for the bank and positive working capital is
always recommended for any organization.
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Leverage Ratios
Leverage ratios, also referred to as gearing ratios, measure the extent to which a company
utilizes debt to finance growth. Leverage ratios can provide an indication of a companys long-
term solvency. Leverage ratios include debt ratio, total debt to net worth ratio & time interest
earned ratio which are given as under;
Debt Ratio:
Total Liabilities Debt Ratio
Year
Total Assets
104463319 0.7922
2015
131859354
98146493
2014 0.80
122467960
95881306
2013 0.815
117585949
Profitability Ratios
Profitability ratios measure a companys performance and provide an indication of its ability to
generate profits. As profits are used to fund business development and pay dividends to
shareholders, a companys profitability and how efficient it is at generating profits is an
important consideration for shareholders. Following is the interpretation of profitability ratios.
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Net Income
Year Return on Equity
Stock holder equity
3074568
2015 24.5%
12522441
2616824
2014 20.89%
12522441
1864286
2013 14.88%
12522441
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loan
Year Loan to Deposit
Deposit
88060424
2015 7.93
11096956
84743706
2014 9.45
8962457
84792594
2013 8.83
9602772
Interpretation of Loan to deposit: Loan to deposit ratio of the ZTBL show negative trend in
2015. The ratio in the year of 2013 is 8.83 which is sharply increasing 9.45 in 2014. In 2015 the
ratio decreases from 9.45 to 7.93 which is unfavorable. The increase in ratio favorable for the
organization and if the ratio decrease it will be unfavorable for the organization.
Earnings Per Shares (EPS): The EPS of the ZTBL is calculated & interpreted as under;
Net Income
EPS
No. of ordinary shares
3074568
2015 1.23
2500000
2616824
2014 1.05
2500000
1864286
2013 0.75
2500000
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Interpretation of EPS:
The EPS from 2013 to 2015 is gradually increasing from 0.75 to 1.23 respectively. In 2015, the
EPS is increased due to further increase in net income with same amount of total number of
ordinary shares. Higher the EPS indicates that the ZTBL can earn on behalf of each share, but
not the amount of earnings actually distributed to shareholders.
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LIABILITIES
Bills payable 96.07 68.00 100
Borrowings 100.068 100 100
Deposits and other accounts 115.55 93.33 100
Sub-ordinated loans 100 100 100
Liabilities against assets subject to finance lease 0.000 0.000 0.000
Deferred tax liability - - -
Other liabilities 122.42 109.53 100
NET ASSETS
REPRESENTED BY
Share capital 100 100 100
Reserves 150.25 122.76 100
Unappropriated profit 158.67 126.58 100
LIABILITIES
Bills payable 0.222 0.26
Borrowings 38.99 42.915 43.59
Deposits and other accounts 8.415 7.31 8.166
Sub-ordinated loans 2.430 2.616 2.625
Liabilities against assets subject to finance lease - - -
Deferred tax liability - - -
Other liabilities 29.24 28.182 (26.798)
REPRESENTED BY
Share capital 9.496 10.225 10.649
Reserves 2.147 1.889 1.602
Unappropriated profit 7.768 6.672 0.716
STRENGTHS
The bank provide its services almost whole the Pakistan.
ZTBL is a leading institute which offers loans to the country peoples at simple terms and
conditions.
ZTBL advance loans to the farmers at their door step after fulfilling the loans security
requirements.
Professional and experienced team is available in the entire department at Head Office.
Professionals and experts team of mobile credit officers is available in ZTBL for advancing and
recoveries of loans.
New technologies and machineries are introducing by ZTBL for the agriculture purpose.
Fringe benefits are given to the employee of the bank that plays key role in the motivation of the
employees.
The bank also gives the substantial loan to their employee.
ZTBL has a proper training institute for their MCO (Mobile Credit Officers) in order to make
them updated with the changing trends.
The flow of information is very systematic, branches to the regions and regions to the head
office, and head office to the regions and regions to the breaches.
Through the restructuring process the over staff have highly decrease by Golden Hand Shake
scheme.
There is coordination and good communication environment between the departments of ZTBL.
The head office Audit Department also checks the whole payment process. So proper system of
checks and balance for the payment is there.
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Performance of all the branches are controlled and evaluated on the basis of monthly operations
reports (MRO) received and checked by the branches development and control department.
Employees performance is also cheeked down by ACR system.
No competitor in the field of loaning to agriculture sector.
For the proper training and development to the staff, the staff colleges are available at Karachi
and Islamabad.
One window operation is announced time to time to facilitate the farmer.
Data is properly maintained and keep it up to date.
Government launches different scheme or packages to the farmers like relief packages, tractor
scheme etc.
ZTBL is playing a greater role in the poverty alleviation program.
WEAKNESSES
ZTBL loan recovery system is very much low due to inefficient system.
ZTBL have expensive technological machinery which is used in work process, and cost of
repairing is also too high.
Due to public organization there is political influence in job hiring there is overstaffing.
Non-payment attitude and default culture.
In the ZTBL there is no work breakdown structure, all the work burden is on one or two person
in the department.
There is political influence for advancing loans.
Old staff, unqualified and un-skill persons are also working over there.
There is no proper advertisement strategies follow for the promotion of the ZTBL.
There is no proper advertisement for the promotion of agricultural products.
The loan is not properly utilized for the agriculture purpose.
The process of advancing loan is too much lengthy.
The working environment of the department is very poor in some sensitive department.
The rule and regulation are not strictly followed like late coming etc.
Seniority based promotion.
There is no any new recruitment since 1996 because of overstaff so there is lack of new talent.
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OPPORTUNITIES
Present government is more emphasizing on the accountability. So this is a golden change for
ZTBL for Recoveries of the political loaning.
Present government has also introduced micro credit scheme, which enhance the operations and
profit ability of the bank.
This is a time to reduce the over staff and new recruitment should be done.
THREATS
Interference in the posting and transferring by those personalities whom are related with the
operation of the bank.
Large no of un-viable branches.
Delay in the finalization of the cases field in the banking tribunals/special banking courts.
Recovery of the loan depends upon the crops the farmer have maintained, flood and drought
made causes destruction of the crops which will make the farmer defaulters.
Due to shortage of water the agricultural land is going to be expired in Pakistan.
Also the rate of the agricultural crops is decreasing season by season.
There is some other bank also coming in this sector like The Bank of Punjab.
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WORKING AS INTERNEE
Cash Power ZTBL
10-lac cash reserved in one Branch.
If cash needed above 10-lac than calls other bank like UBL,HBL etc.
Writing of vouchers
Vouchers are the important evidence of all the transactions takes place in the bank. In the
accounts department of ZTBL it is the back bone, every transaction of bank with reference to
cash required a voucher to be drawn against it.
1. Debit Voucher
Debit Voucher is used when bank received any amount from anyone. The example is of
deposited amount by the depositors, the payment of loan by the loanee etc.
2. Credit Voucher
It is used for the payment of any amount by the bank to anyone. Like the cheque drawn on bank,
the expenses of bank itself etc.
3. Transfer Voucher
As the name shows it is used when the amount is required to transfer from one head to another.
The example is the transfer of utilities bills accepted by the bank to the respected utilities
provided company (MEPCO, PTCL etc.). The transfer of return to the income account of bank, it
is also used when the loan is sanctioned so it is required to transfer amount of loan to the loanee
account.
Another use of transfer account is to correct mistakes in the ledger, for example if an account is
mistakenly debited in place of another account. So the transfer voucher can be written to credit
the first account and debit the second one to correct the mistake.
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In the end of day all the vouchers written during the day is required to be write down in the daily
Scroll (which will be discussed later on) and then all the vouchers of day is sewed and then
sealed so that no new voucher can be placed or removed from the record. These vouchers used to
store in record room and they keep piling up there. Every voucher has at least two copies, one
for the customer and one for the bank record. For easy recognition the vouchers are made of
different colors.
The above are the sketch of columns used in the upper side of scroll page. Sheet number is used
when there are more vouchers to write and they cannot be written on a single sheet so the next
sheet is required to use in such situation the number of sheet should be written so that they can
be arranged in a proper way.
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The above view is of the rest of the page where all the vouchers are recorded. The sheet is
divided into two sections the left side part is used to write the debit and credit vouchers and their
amounts, while the right side is used to write the debit and credit of transfer vouchers.
The above is the example of writing of different vouchers. The first two vouchers are debit
vouchers that are why I have written the amount (11,000 and 500) in the debit column. The 2nd
voucher name is not written completely which is an ease which can be used if the same serial is
going on and only the last number is changing. The third voucher is a credit voucher and its
amount (5,000) is written in the credit side in front of it. The fourth voucher is representing a
transfer voucher so its effect will be shown in the right side of the sheet. In both Debit and Credit
column of the right side of sheet is filled with the same amount because in transfer voucher one
account will be going to be debit and the other will be credit so the net effect will be zero.
In the end all the amounts of all the vouchers are totaled in their respective columns. Like in this
example the debit vouchers total amount is 11,500 and the total of credit vouchers is 5,000. The
debit and credit side of transfer vouchers side will always be the same, which are 4,000 in the
example. After getting this total the next step is to calculate and write the closing balance.
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To calculate the closing balance first step is to write the Opening Balance which is absolutely the
Closing Balance of last day. Here in the example I have assumed it 400,000. After it the debit
balance will be written in the 2nd row and in the 4th row both 1st and 2nd row will be added to get
the total balance. Now the credit balance will be written and to get the closing balance the credit
balance is required to deduct from the total balance of 3rd row.
To close the cash, this closing balance should match the closing balance in the books of cashier.
When comparing with the cash scroll of cashier the Total Balance, Credit Balance and then
Closing Balance all should be similar otherwise there will be something which is skipped during
writing even by the Officer or by the cashier.
When closing cash, in the end of this scroll sheet the number of total debit, credit and transfer
vouchers is required to be written so that nothing can be added or erased from the above scroll by
any one.
As you can find that in the above given example of scroll, there are two debits, one credit and
one transfer vouchers have been written so the same number is written in the ending column of
scroll sheet.
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In ZTBL the record of current accounts and loans are manually maintained. There are many
records which have been computerized but still the hand written ledgers are used. Making entries
in the Ledgers requires simple concept of debit and credit. However the understanding of
banking practices are required so that to follow the exact way of recording any transaction
because usually the column written on the ledger books are not used for the purposes for which
they are made. The employee usually has established their own way of writing transactions in the
ledgers the way in which they feel easy. I have found many columns unused in the ledgers of
Sada Bahar Loan Scheme or they have been used to write other information which is different
from the heading of columns.
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In the beginning of every day the cashier opens the cash in time. The cash remains locked in the safe and
it requires two keys two open. One key is always remains with the cashier and the other key remains with
the manager; however manager can further gives it to someone else. In the branch where I have
completed my internship, the AMO has the second key.
Softwares
CBAS- Production
Used for Loaning.
Loan Transactions.
IMIS (Interactive Management Information System)
Used by MCOS
Information about land.
Personal Cheque book System:
Related to cheque Books
Issue Cheque Books.
Help Desk Support System
Used to deal with different issues.
CDMS Software
Manage Deposits
Deals with cash payments
Receipts or Transactions.
Internal Credit Risk Management System
Used by MCOS
If any person has borrowed loan from other bank.
Di-MIS (Dynamic Integrated)
Used to deal with different reports & Daily working.
NIVS- National identity Verification Softwares
Used for Nadra verification
E.g: Identity card verification
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FINDINGS:
During this six weak internship program I got a better experience of job environment in public
sector. During the internship period I found there are many areas where management attention is
required. In ZTBL peoples are use to inefficient working environment, some of those just come
to mark present.
ZTBL communication is not efficient, they have their personnel conflicts.
Data is not available in certain cases;
Employees do not have knowhow about their work.
New recruitment is taken place after a very long interval.
There is lack of new skills and hot blood.
Work atmosphere is so boring, there is need to introduce new set up
In the ZTBL, In era of technology and globalization, the understaffing may cause
unnecessary work burden on employees decreasing their efficiency.
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RECOMMENDATIONS
The communication tools must be efficient for the proper communication and the working of the
department.
The ZTBL has to improve its recovery system in order to meet the future credit requirements.
The data collection tools must be improved.
The additional computers must be provided for the timely collection of data and also for the
storage of the data.
The extra employees in the department should be transferred to some other departments.
The efforts have been taken to enhance timely disbursement to small farmers with greater
outreach through efficient governance which will alleviate poverty in the rural sector.
Provide cheaper rate of interest thus every former avail the opportunity of credit.
Branches and Mobile Credit Officers have to direct contact with the farmers and rural people
therefore both are playing an important and vital role for the development and uplift of
agriculture sector.
ZTBL has to eliminate the seniority base promotional strategies.
There is need to recruit new energetic talent from the market thus new ideas are introduced in the
operations.
It is ensure to reduce the involvement of political leader during the loan disbursement thus one
should get his part if he or she deserve.
There is need to follow the advertisement promotional strategies thus introduce ZTBL to every
farmer of the country.
The availability of staff training makes employees awareness of work and ZTBL Staff College is
providing effectively.
Concentrate on small farmers instead of large farmers to reduce the poverty percentage from the
country.
There must be a research department in the ZTBL that focus the problems in the agricultural
sector and find the best possible solution.
There must be intranet within the ZTBL institutes thus records are made available at any time,
and communication is made efficient.
ZTBL has to introduce ATM card service to facilitate their customers
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CONSLUSION
During my internship here in ZTBL, I found that ZTBL has high level of professionalism and
challenging environment and its culture is friendly. ZTBL seems Top Agriculture Financing in
the future as indicated by the financial indicators. It keeps energy and potential to serve the
deserving clients in all over the world. The bank has set itself a vision to be a world-class bank.
This can only be achieved with dedication and a passion to excel in every activity. I really
admire ZTBLs policy makers for designing investor friendly and customer oriented products.
The bank is really working well and contributing a valuable part in the economy of Pakistan
through tax, giving loan to government, giving loans to the businesses for their survival and
expansion, generating a well skilled human resource and employment etc. During this internship,
I really learned Professionalism, leadership skills, communication skills, problem solving skills,
situation analysis skills and how to become a good mentor etc.